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Employees can search for specific complaints using the registered mobile number of citizens or by entering the last few digits of the complaint number.
Navigate to the homepage and click on the Inbox option to view the registered complaint. The employee inbox contains the list of complaints assigned to the logged-in employees for further action.
To search complaints navigate to the Complaints home page. Enter citizen Mobile No. Or, enter the last 6 digits of Complaint No.
Click on the Search button. You can also use the Filter By parameters in the left panel of the screen to narrow down your search. The available filters include Complaint SubType, Locality, and Status. The system retrieves and displays the matching records.
