WhatsApp channel v2 release details
This release leverages the capabilities of WhatsApp as an additional channel for citizens to view bills/ make payments for a particular module service. Extended capabilities include improvements in the Public Grievance Redressal module and localization support to assist ease of use.
Search and View Bill `
View my Bills
Search Bills Based on
Consumer Number
Application Number
Mobile Number etc
View Bill
Amount Due
Bill copy (PDF)
Payment
Pay bills through quick payment links
Payment confirmation/failure notification
Payment receipt (PDF) on successful payment
Multi-Language Support
Hindi Localization (For Chats)
Improvements in Public Grievance Redressal Module
Two-Step Complaint List (By Type & Subtype)
Geo-Location Tagging
Key Feature
Description
Selection of Desired Service
Allows Citizen to select the following via WhatsApp Chat :
File Complaint
Track Complaint
Pay Bills and Fees
View Payments Receipts
Change Language
Pay Bills & Fees
Allows Citizen to view the current outstanding bills with respect to applicable the modules, where his/ her mobile number is linked. The following information is displayed in the message :
Module Name
Amount to be paid
Due Date
Payment Link
View Payment Receipts
Allows Citizens to view past payment receipts with respect to applicable modules, linked with the current mobile number. In case, the current mobile number is not linked with the module, still citizen can proceed to search for the receipts via the following :
Registered Mobile Number
Module Specific ID (Property ID/ Water Connection ID etc)
Consumer Number
Two-Step Complaint List (By Type & Subtype)
Allows Citizens to now browse complaints by Complaint Type (The Master List) and select the relevant subtype
Geo-Location Tagging
Allows Citizens to add the location of the grievance site via WhatsApp while lodging the complaint
Change Language
Allows Citizens to change the language of chat from English to Hindi and vice versa
Emojis are not supported as the input for chat responses
Improvement in Messaging Language & Flow
NLP Inclusion (For City & Locality Selection)
Referral, Rating & Help Mechanism
Privacy Enhancements
Doc Links
Description
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