About TL

DIGIT-Trade License (TL) enables local government bodies to regulate trading establishments. It also serves to protect the interest of the public at large against possible health hazard and inconvenience that can be caused by any business operations. With DIGIT-TL traders can obtain the trade certificate in a simplified manner and ensure compliance with rules and safety guidelines issued by the government. The module offers the citizens and governance bodies a convenient and transparent means of processing trade licenses.

The Trade License application makes the process of obtaining a Trade License easy, smooth, and transparent. The module, hence, removes the need for manual processing and streamlines the key trade license management functions to provide a better user experience.

Key Features

DIGIT Trade License module enables citizens to -

1. Apply for a new trade license or renew an existing trade license.

2. Upload all the relevant documents required for the license.

3. Make payment for the Trade License (New/Renewal) fee using the online payment gateway.

4. Receive notifications and alerts by emails or SMS for new application status updates and pending renewals.

5. Download Trade License, Payment & Acknowledgement Receipts online.

DIGIT Trade License module enables employees to -

1. Create flexible role-based workflows.

2. Configure license fees calculation logic.

3. View custom dashboards for module statistics.

4. Filter search results using advanced configurable search parameters.

Section Overview

This section contains all docs and information required to understand the TL module, its key features, functional scope, and configuration details. Click on the links below to learn more about deploying, configuring, customizing, and using the TL module.

• Functional Specifications

• TL Roadmap

• TL User Manual

• Product Brochure

• TL Workflows

• Master Data Configuration Templates

• TL Service Configuration

• Implementation Handbook

• Demo Script

Contact Us

Reach out to us through any of the below-mentioned contact channels for any assistance or additional information on TL module deployment.

For traders to do business in India, ease in redundant procedures and regulatory processes is of paramount importance. DIGIT-Trade License increases procedural efficiency, improves access to license information, and provides transparency thus enabling the business to flourish and function with ease.

​All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.

Introduction

The Trade Category List can be defined as the primary or the 1st level classification “head” for trade(s) defined at a ULB/State Level.

Data Table

The table above contains sample Trade Category data.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Enter a unique Trade Category Code for each trade head.

4. Enter the Trade Category Name. Some trade categories are already defined in the master. Add new categories as required.

5. Enter the Trade Category Name (Local Language).

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

Configuration Data Templateconfiguration-data-template-trade-master-2-.xlsx - 17KB

Sample Data Templatesample-configuration-data-template-trade-master-filled-2-.xlsx - 19KB

Details coming soon..

Details coming soon..

Introduction

The DIGIT-Trade License application makes the process of obtaining a Trade License easy, smooth, and transparent. The module, hence, removes the need for manual processing and streamlines the key trade license management functions to provide a better user experience.

Module Features

DIGIT Trade License module enables citizens to -

1. Apply for a new trade license or renew an existing trade license.

2. Upload all the relevant documents required for the license.

3. Make payment for the Trade License (New/Renewal) fee using the online payment gateway.

4. Receive notifications and alerts by emails or SMS for new application status updates and pending renewals.

5. Download Trade License, Payment & Acknowledgement Receipts online.

DIGIT Trade License module enables employees to -

1. Create flexible role-based workflows.

2. Configure license fees calculation logic.

3. View custom dashboards for module statistics.

4. Filter search results using advanced configurable search parameters.

Module Ontology

State Level

1. Trade Category

2. Trade Type

3. Trade Sub Type

4. Trade License Documents Attachment

5. Structure Type

6. Structure Subtype

ULB Level

1. Trade License Fee

Module Reports

1. Receipt Register

2. Application Status

3. Cancelled Receipt Register

4. ULBwise Collection Report

5. ULBwise Application Status

Introduction

Once the Trade Ontology is defined, the next step is to allocate the license fee associated with the Trades.

Dependent on the Trade Classification Level (Types/ Subtypes), the fee allocated might be the same across the Sate or could vary from ULB to ULB. There could be a distinct fee(s) for two different types of applications (new and renewal).

Following are the key tasks to be executed :

• Allocate the License Fee according to Trade Classification Level (Types/Subtypes).

• Map the License fee with the respective Trade Classification Level.

Data Table

The table above contains sample data.

Procedure

How to fill data

1. Download the data template attached to this page.

2. Get a good understanding of all the headers in the template sheet, their data type, size, and definitions by referring to the ‘Data Definition’ section of this document.

3. Identify the “Trade Sub Types” that exists at a ULB/ State level.

4. Collect the above information and feed it below the “Trade Sub Type Name” column accordingly. The Description of Trade Sub Type Name must be provided as per the language specified in the respective column.

5. Add the “Trade Sub Type Code” respectively against the identified trade type(s).

6. Fill in the New License Fee & New Renewal Fee accordingly. The New License Fee & Renewal Fee can be the same as well as distinct, depending on the by-laws/ mandate followed by the State/ULB.

7. Fill in the fields related to Units of Measurement (UOM Unit, From/To) for the available trades only.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

Configuration Data Templateconfiguration-data-template-trade-master-4-.xlsx - 23KB

Sample Data Templatesample-configuration-data-template-trade-master-filled-4- (1).xlsx - 24KB

Introduction

The Trade License product provides a digital interface, allowing citizens to apply for the Trade License and subsequently make the trade license fee payment online.

The Trade License product enables:

• Ease of doing business — Traders can apply for new licenses, renewals, amendments, and supplemental licenses

• Regulatory Tracking — Administrators can track and manage regulatory processes

• Shorter Timelines — It streamlines and automates business licensing processes and helps a business to be set up quickly

• Data-driven decision making — The application collates valuable information on the economic activity and employment opportunities in a ULB

Functional Scope

The list below summarizes the key features supported by the TL module -

1. Registration, Login and Creation of User Profile

2. Applying for a Trade License

3. Trade License Issue

4. Modifications to a Trade License

5. Renewal of Trade License

6. Payments and Fee

7. Dashboards and Reports

8. General Features

Registration, Login and Creation of User Profile

Applying for a Trade License

User can apply for a new TL from the system. User can select the type of license to apply. The user enters trade details, owner details and documents after which application can be reviewed and submitted. Similarly, a counter employee can also apply for TL on behalf of the citizen. The system has a workflow integration which enables stage-wise approval before Approval for issuing the Trade License.

Trade License Issue

The system has the facility to assign the application to the respective Inspector for survey and verification. After the application is submitted, it goes to the document verifier. The next step after document verification is field inspection. After the field inspector’s approval, the TL is approved by the approver.

Modifications to a Trade License

The system has the facility to edit/update the Application based on the Inspection report against the application.

Renewal of a Trade License

The system has the facility to provide a hassle-free renewal process for citizen and employee ease, leading to increased revenues, by reducing unlicensed trades. The system allows sending of SMS and Email notifications and reminders based on the renewal cycle.

Payment and Fee

Dashboards and Reports

General Features

System specification in compliance with the Ease of Doing Business (EODB) BRAP 2019

List of Features- Trade License

Introduction

Once the are defined, the next task is to -

• Define Trade Types

• Map Trade Category to listed Trade Types

The Trade Type can be defined as the next (2nd) level classification of Trade. There can be multiple trade types and the list may vary from one State/ULB to another.

Data Table

The table above contains sample Trade Type data.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Select the relevant Trade Category Code from the available drop-down list of Trade Category. This will map the listed Trade Type to the corresponding Trade Category.

4. Enter a unique Trade Type Code to identify the type of trade.

5. Enter a Trade Type Name (In English).

6. Enter the Trade Type Name (In Local Language).

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

Introduction

The structure type is the first level of classification of the premises where the trade has to be established and conducted. This is mostly used as management information in the trade detail.

Data Table

The table above contains sample data.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document for more details on data type, size, and definitions.

3. Contact the person who shared this template with you to discuss and clear your doubts.

4. Enter the relevant structure types.

5. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per specifications. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

A separate entity-specific checklist is not needed for this entity data template.

Attachments

Configuration Data Templateconfiguration-data-template-structure-type_v1-1- (1).xlsx - 10KB

Sample Datasample-configuraion-data-structure-type-and-subtype-1-.xlsx - 9KB

Introduction

Trade Type can be further sub-classified into Trade Sub Type depending on the trade ontology existing in the ULBs or States. Hence, Hotels can be further classified into Dhabas in North India or Udupis in South India.

Once the Trade Type(s) are defined, the next task is to -

• Define Trade Sub Types

• Map Trade Types to corresponding Trade Sub Types

Data Table

The table above contains sample data.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Select the relevant Trade Type Code from the Trade Type master data. This will map the listed Trade Sub Type to the selected Trade Type.

4. Enter a unique value for Trade Sub Type Code.

5. Enter the English name for Trade Sub Type Name (English).

6. Enter the local name for the Trade Sub Type Name (Local Language).

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

Configuration Data Templateconfiguration-data-template-trade-master-3- (1).xlsx - 17KB

Sample Data Templatesample-configuration-data-template-trade-master-filled-3-.xlsx - 19KB

Introduction

Structure sub type is the second level of classification of the premises where the trade has to be established and conducted. This is mostly used as management information in the trade detail.

Data Table

The table above contains sample data.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document for more details on data type, size, and definitions.

3. Contact the person who shared this template with you to discuss and clear your doubts.

4. Enter the relevant structure sub types with its proper mapping with structure type.

5. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per specifications. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

A separate entity-specific checklist is not needed for this entity data template.

Attachments

Configuration Data Templateconfiguration-data-template-structure-subtype_v1-1-.xlsx - 10KB

Sample Datasample-configuraion-data-structure-type-and-subtype-2-.xlsx - 9KB

Introduction

Along with the rates, the Trade License application process does require certain documents as an attachment of proof. The proof can be defined by a set of documents ranging from

• Identification Proof (Drivers License/ Voter Card/ Adhaar/ Pan etc.)

• Trade Premises Proof (Lease Agreement, Electricity Bills, etc).

• Misc Documents (Affidavit, Self- Declaration, etc).

The Number and the Documents required could vary across the State, ULB(s), and might be dependent on Trade Subtypes, all of which are totally configurable on DIGIT.

Data Table

The table above contains sample data.

Procedure

How to fill data

1. Download the data template attached to this page.

2. Get a good understanding of all the headers in the template sheet, their data type, size, and definitions by referring to the ‘Data Definition’ section of this document.

3. In case of any doubt, please reach out to the person who has shared this template with you to discuss and clear your doubts.

4. Identify the “Trade Sub Types” that exists at a ULB/ State level.

5. Collect the above information and feed it below the “Trade Sub Type Name” column accordingly. The Description of Trade Sub Type Name must be provided as per the language specified in the respective column.

6. Add the “Trade Sub Type Code” respectively against the identified trade type(s).

7. Fill in the *Document 1 & *Document 2 columns respectively.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

Configuration Data Templateconfiguration-data-template-trade-master-4- (1).xlsx - 23KB

Sample Datasample-configuration-data-template-trade-master-filled-4-.xlsx - 24KB

Overview

This service is used to issue a license to the user after verification. The service is designed in such a way that it can be used to serve different type of licenses. Currently used to issue trade licenses, perform stakeholder registration and issue lockdown pass. The service is integrated with workflow where we can define the steps for approval of the application. Once the application is approved the license is generated.

Pre-requisites

Before you proceed with the documentation, make sure the following pre-requisites are met -

• Java 8

• Kafka server is up and running

• egov-persister service is running and has tl-services persister config path added in it

• PSQL server is running and database is created

Key Functionalities

• Used for license generations in trade licenses, stakeholder registration and issue lockdown pass

• Define roles to applicants on successful application to access Building Plan Approval services at the time of stakeholder registration

• Generate application number and license number

• Support workflows

• Provide notification on various status changes for an application

Interaction Diagram

Deployment Details

1. Add MDMS configs required for Trade License and BPA stakeholder registration and restart MDMS service

2. Deploy the latest version of tl-services service

3. Add tl-service persister yaml path in persister configuration and restart persister service

4. Add Role-Action mapping for API’s

5. Create businessService (workflow configuration) according to trade license and stakeholder registration

6. Add tl-service indexer yaml path in indexer service configuration and restart indexer service

Configuration Details

Following application properties in the Trade License service are configurable.

Integration

Integration Scope

The trade-license service is currently used to issue trade licenses, perform stakeholder registration and issue lockdown pass.

Integration Benefits

• Provide backend support for the different license registration process.

• Mseva and SMS notifications on application status changes.

• The elastic search index for creating visualizations and Dashboards.

• Bpa Stakeholder registration provides new roles to the user to access the Building Plan Approval system.

• Supports workflow which is configurable

Steps to Integration

1. To integrate, host of tl-services service should be overwritten in the helm chart.

2. {servicename}/_create/ _create should be added as the create endpoint for creating any license in the system

3. {servicename}/_search/ _search should be added as the search endpoint. This method handles all requests to search existing records depending on different search criteria

4. {servicename}/_update/ _update should be added as the update endpoint. This method is used to update fields in existing records or to update the status of the application based on workflow.

Reference Docs

Doc Links

API List

In all below endpoints if the service name is BPAREG it is treated as a stakeholder registration application and if it is TL or if it is absent then the application is treated as trade license application.

Stakeholder registration APIs:- https://www.getpostman.com/collections/d18b79ccfb69ee8bb526

Trade-License APIs:- https://www.getpostman.com/collections/99f98723c45f97024831

Overview

Trade License Calculator service is used to calculate the Trade license fees / renewal fees based on the defined billing slabs. This service enables the TL admins to create billing slab with different combination of license type, trade type, structure type and accessory type. The service is designed in such a way that it can be used to serve different type of licenses.

Pre-requisites

Before you proceed with the configuration, make sure the following pre-requisites are met -

• Java 8

• Kafka server is up and running

• egov-persister service is running and has tl-calculation-persister & tl-billing-slab-persister config path added in it

• PSQL server is running and a database is created to store TL Application data

• Following services should be up and running:

  • egov-perister

  • egov-mdms

  • tl-services

  • billing-service

Key Functionalities

• TL Admin an Employee of ULB with TL_Admin role can create, update billing slab(s)

• ULB Employee with TL_CREATOR and TL_ADMIN can search billing slab(s)

• TL service internally calls tl-calculator to generate demand.

Deployment Details

1. Deploy the latest version of tl-service and tl-calculator

2. Add tl-calculation-persister.yml & tl-billing-slab-persister.yml file in config folder in git and add that path in persister . (The file path is to be added in environment yaml file in param called persist-yml-path )

Configuration Details

MDMS Configuration

MDMS for Penalty Calculation

{
  "tenantId": "pb",
  "moduleName": "TradeLicense",
  "Penalty": [
    {
      "rate": 10,
      "minAmount": 0.0,
      "flatAmount": 0.0,
      "fromFY": "2018-19",
      "startingDay": "1/09/2018"
    },
    {
      "rate": 10,
      "minAmount": 0.0,
      "flatAmount": 0.0,
      "fromFY": "2015-16",
      "startingDay": "1/04/2016"

    }
  ]
}

MDMS file for Rebate Calculation

{
  "tenantId": "pb",
  "moduleName": "TradeLicense",
  "Rebate": [
    {
      "rate": 10,
      "maxAmount": null,
      "flatAmount": 0.0,
      "fromFY": "2018-19",
      "endingDay": "31/03"

    },
    {
      "rate": 10,
      "maxAmount": null,
      "flatAmount": 0.0,
      "fromFY": "2019-20",
      "endingDay": "31/03"
    }
  ]  
}

Actions & Role Action Mapping

Actions

[
  {
    "id": {{PLACEHOLDER1}},
    "name": "TL BillingSlab Create",
    "url": "/tl-calculator/billingslab/_create",
    "displayName": "TL BillingSlab Create",
    "orderNumber": 1,
    "parentModule": "",
    "enabled": false,
    "serviceCode": "",
    "code": "null",
    "path": ""
  },
  {
    "id": {{PLACEHOLDER2}},
    "name": "TL BillingSlab Update",
    "url": "/tl-calculator/billingslab/_update",
    "displayName": "TL BillingSlab Update",
    "orderNumber": 1,
    "parentModule": "",
    "enabled": false,
    "serviceCode": "",
    "code": "null",
    "path": ""
  },
  {
    "id": {{PLACEHOLDER3}},
    "name": "TL BillingSlab Search",
    "url": "/tl-calculator/billingslab/_search",
    "displayName": "TL BillingSlab Search",
    "orderNumber": 1,
    "parentModule": "",
    "enabled": false,
    "serviceCode": "",
    "code": "null",
    "path": ""
  },
  {
    "id": {{PLACEHOLDER4}},
    "name": "TL Calculation",
    "url": "/tl-calculator/v1/_calculate",
    "displayName": "TL Calculation",
    "orderNumber": 1,
    "parentModule": "",
    "enabled": false,
    "serviceCode": "",
    "code": "null",
    "path": ""
  }
]

Role Action Mapping

[
  {
    "rolecode": "TL_ADMIN",
    "actionid": "{{PLACEHOLDER1}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "TL_ADMIN",
    "actionid": "{{PLACEHOLDER2}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "TL_CREATOR",
    "actionid": "{{PLACEHOLDER3}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "TL_CEMP",
    "actionid": "{{PLACEHOLDER3}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "TL_CEMP",
    "actionid": "{{PLACEHOLDER4}}",
    "actioncode": "",
    "tenantId": "pb"
  }
]

Integration Details

Integration Scope

tl-calculator will be integrated with tl-services. tl-services internally invoke the tl-calculator service to calculate and generate demand for the charges.

Integration Benefits

Tl calculator application is used to calculate the Trade license Fees based on the different billing slabs in the DB that's why the calculation and demand generation logic will be separated out from TL services. So in future, if calculation logic needs to modify then changes can be carried out for each implementation without modifying the TL services.

Steps to Integration

1. TL application to call /tl-calculator/v1/_calculate to calculate and generate the demand for the TL application

2. ULB Employee can create billing slab calling /tl-calculator/billingslab/_create

3. ULB Employee can update billing slab calling /tl-calculator/billingslab/_update

4. ULB Employee can search billing slab calling /tl-calculator/billingslab/_search

Interaction Diagram

TBD

Reference Docs

Doc Links

API List

(Note: All the API’s are in the same postman collection therefore the same link is added in each row)

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Executive Summary

Overview of the Product

The computerized and automatic Trade License system offered by eGov, facilitates citizens who seek to apply for a Trade License within any Urban Local Body with a transparent, speedy, hassle-free and user-friendly procedure. Trade License (TL) is one of the components of a smart city that ensures a check on all the trade practices and increases the ease of conducting business within the state. Keeping in mind the benefits associated with the product offered, the proposed system is about to be implemented in 500+ ULBs across the country in 15 states. (For details on product features refer to Section-2)

Implementation Methodology for TL

For the offered product, the implementation process can be divided into seven major distinctive stages. Each stage has a predefined entry and exit criteria, roles & responsibilities to assure objective monitoring and decision making for the overall success of the engagement. The whole implementation lifecycle is typical of 38-42 weeks for the State, keeping in mind the entry and exit criteria defined at the beginning and end of each stage are met on time recommended.

Exhibit 1: Phases of Implementation.

Stage Zero is that of program setup and onboarding which is a pre-requisite for the initiative to kick-off and requires setup of the governance model, implementation Team and decision regarding other significant elements of the initiative like funding and procurement process. Stage One requires scoping of the initiative and decisions on the priorities for implementation by the State Implementation Team. In stage two, the State Team will work upon identifying and finding solutions to the significant gaps in the product offered with respect to the need of the State. Configuration and customization of the product offered is the primary objective of stage four. This involves working on various aspects of State-specific needs and incorporating them into the product offered. In stage five, post doing UAT and including all the necessary feedback on the product, the roll-out of the product is done at the State level (Go Live) from a couple of ULBs to pan State coverage in batches. Finally, in stage 6 sustenance and ongoing improvements are worked upon while the product is already functioning in the State. (For details on implementation plan refer to Section-3)

Critical Success Factors for implementation

Implementation of Trade License (TL) requires meticulous planning and close coordination between various stakeholders at the center and State level. The success of the initiative is dependent upon many factors like strong Program governance, availability of the trained resource, financial planning, targeted Implementation Team onboarding, focus on last-mile capacity building and ensuring necessary support to Urban center. Achievement of all these factors will provide the most effective and efficient roll-out and adoption of the Trade License System in the State.

Product-Overview

The purpose of this document is to give an overview of the Trade License System (TLS). The Trade License product provides a digital interface, allowing citizens to apply for the Trade License and subsequently make the payment online.

The Trade License product enables:

• Ease of doing business — Traders can apply for new licenses, renewals, amendments, and supplemental licenses

• Regulatory Tracking — Administrators can track and manage regulatory processes

• Shorter Timelines — It streamlines and automates business licensing processes and helps a business to be set up quickly

• Data-driven decision making — The application collates valuable information on the economic activity and employment opportunities in a ULB

  The TL product features can be broadly classified as the following modules:

• Registration, Login and Creation of User Profile

• Applying for a Trade License

• Trade License Issue

• Modifications to a Trade License

• Renewal of Trade License

• Payments and Fee

• Dashboards and Reports

• General Features

Click here to view module capabilities and product functional specifications.

Trade License (TL) Implementation Methodology

This section provides an overview of the methodology for State-wide implementation of TL. The Implementation of TL is distributed across seven distinct stages. Each stage has a predefined entry & exit criteria and roles & responsibilities. This is to ensure objective monitoring and decision making for the overall success of the program. Details of each stage are defined in this section.

Note: This document is specific for States that have more than 30 ULBs

TL implementation program is expected to be completed approximately between 38- 42 weeks with the resource deployment by the State and System Integrator (SI) Team (as defined below). However, it is critical that activities and exit criteria set for each stage are achieved to adhere to this timeline.

Seven Stages of Implementation for Trade License

Stage 0 - Program Setup/Onboarding

This is a set of initial critical activities undertaken on receiving a letter of Enrolment or MOU from the State. Successful completion of these activities assures that the program is started with crucial personnel, System Integrator (SI) Teams, and funds.

*Details of TL cell is mentioned in section 4 of the handbook

System Integrator (SI) Sign-up:

• System Integrator and state will agree on program scope, program timelines, and budgeting & resourcing.

Stage 1 - Program Kick-Off

This stage envisages the in-person interaction of crucial State officials and implementation System Integrator (SI) Teams to kick-start the program. This stage may require multiple interactions/meetings with different interest groups. The principal objective of these interactions is to identify scope and planning strategies for phasing/ rollout, create an active collaboration & Governance approach and agree on a high-level timeline for the engagement.

*Exploration is required to understand the Inter and Intra Departmental Jurisdictions of Local Governments with respect to Trade License.

#Details of TL cell is mentioned in section 4 of the handbook

Stage 2 - Solution Design

During the Solution design stage, key State officials and members, who are subject matter experts, are expected to share State acts and policies and help interpret the same for the System Integrator (SI) Team. This stage baselines the State-specific product features in the Product Configuration report.

Stage 3 - Configuration & Customization

This stage consists of a series of developments in accordance with the detailed project plan to ensure smooth functioning of the customised product. Master Data Collection & Environment Setup will be achieved in this phase. Further monitoring and maintenance strategies are put in place.

Stage 4 - UAT & Go Live

During this stage, demonstration of the product followed by a hands-on session is conducted for the ULB officials. Necessary training of ULB officials and resources required for UAT is conducted and identified respectively. The establishment of the State support Team and required processes are initiated in this stage.

Stage 5 – Rollout

On successful Go-Live in the Pilot ULBs, and further fine tuning to stabilize the product, the solution will be rolled out to the rest of the ULBs in phases. Guidance and support from the State Team will be required to create the rollout plans and assure the necessary infrastructure for training and deployment is available at each ULB.

Stage 6 – Sustenance and Ongoing Improvement

The final stage consists of strategies to ensure the sustenance of the product in the State. Systems are put in place to ensure the continuous tracking of data and provisions are made to improve the product if new data suggests.

Roles and Responsibilities - TL Cell, eGov Team & System Integrator (SI)Team

This section outlines the activities involved in each stage of the implementation along with responsibility and accountability of critical stakeholders - State, eGov Team and System Integrator Team onboard.

TL Cell: TL Cell is the government-appointed body chaired by the Principal Secretary/Secretary, Urban Development Department with members from Urban Development Department etc.

Resource requirements for the TL cell required to be formed by the State

eGOv Team: eGov Team is the technical partner of the project which will provide all necessary support to the State concerning the implementation, Program Designing etc.

System Integrator (SI)Team: SI Team will be responsible for consulting, program management and the implementation of products in the ULBs in close collaboration with the TL cell, technical partner (eGov) and various other stakeholders.

Overall Program Assumptions

Glossary

Vision:

Defining the time frame to go live, the time frame to scale it pan state, the value proposition of the programme for the state and year-on-year financial targets and adoption targets

Project Plan:

A detailed plan of Program schedule/timelines, implementation phases, team structure and ongoing support and maintenance required.

System Integrator:

The Entity/Company which collates all the subsystem required for the project and integrates them to achieve the program objective

Program Charter:

Outline of implementation plan agreement with priority applications and broad timelines, program governance model, program success metrics and capacity building.

Acceptance Letter/MOU:

Formal Acceptance/Sign Off of the Client State with a clear mandate of the Program

Program Success Metrics:

Defining the parameters (which are measurable) prior to the program, on which the success of the program is to be measured on the completion of the program

Project steering committee:

The key body within the governance structure which is responsible for the business issues associated with the project that are essential in ensuring the delivery of the project outputs and the attainment of project outcomes.

Project governance:

Set of policies, regulations, functions, processes, procedures and responsibilities that define the establishment, management and control of projects, programmes and portfolios.

Scoping:

List of activities measured against time taken to complete them in accordance with the project goals

Baseline data:

Set of information that serves as a foundation to compare other data acquired afterwards

Project Kick off meeting:

Meeting with the project team and the client of the project. This meeting would follow definition of the base elements for the project and other project planning activities

Fitment Study:

GAP Study of the Existing/Required Field Process Vs Product

Data migration:

Existing Records of the functional activities need to be moved into the Database of the newly released Application

Data collection:

Required data for the roll-out of the applications, which needs to be collected from the existing functional process

Data validation approach:

This approach enables the sanctity of the Data with built-in validation by Design

Data synchronization:

The process of establishing consistency among data from a source to a target data storage and vice versa and the continuous harmonization of the data over time.

Pilot Implementation:

Any new process is tested out as pilot in one or two instances before pan implementation

Pilot ULB:

The ULB's Selected for the pilot implementation are called pilot ULB’s.

Roll out:

On successful clearance of the Pilot, the Process/Application/Services are implemented across all Offices/ULB's

Deployment:

Deployment defines the complete package of Software components set up in a particular environment

Customization:

Details of changes to be made in the Product to comply with the needed field process

Configuration:

Defining existing content such as Options and Variables based on the requirements on the ground

Product walkthrough:

Explaining the users step-by-step through a set of actions that they need to take to achieve a specific outcome

Objective

Welcome to the Trade License or TL product demo script. This document is meant to guide DIGIT implementation partners and demo planners through the module demo. The key objective of the demo is to walk users through the TL module and the key features supported by the module.

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Document Verifier (DV)

DV is responsible for verifying the supporting documents uploaded by the applicants or the counter employee on behalf of the applicant.

The DV can

Reject Applications

Trade license applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.

To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on Reject.

Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.

The applicant will receive a rejection notification on his mobile number or email address.

Verify and Forward

The DV verifies and forwards the TL application to the Field Inspector if the DV finds all information and documents provided by the applicant correct.

To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.

Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.

The TL application is assigned to the selected Assignee for subsequent processing.

Edit Application

To edit applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Edit button. Change any details in the form as required.

Field Inspector (FI)

FI is responsible for verifying the field details provided by the applicants.

The FI can

Send Back To Citizen

FI sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.

To send applications back to the citizen navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Send Back to Citizen button. Enter any Comments stating why the application is sent back.

Click on the Upload Files button to upload any files or images in context to the application. Click on the Send Back to Citizen button.

The system displays a success acknowledgement message stating that the application is sent back to the initiator.

Send Back

The FI can send back the TL application to the DV if there is any mistake or lapses in the document verification process.

To send back applications to the DV navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Send Back button.

Select the Assignee Name who will be responsible for verifying the application. Enter any Comments as additional information to the assignee stating why the application is sent back. Click on the Upload Files button to upload any files or images in context. Click on the Send Back button.

The application is assigned back to the selected assignee for verification of documents.

Reject Applications

Trade license applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.

To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on Reject.

Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.

The applicant will receive a rejection notification on his mobile number or email address.

Verify and Forward

The FI verifies and forwards the TL application to the Approver if the information and documents provided by the applicant are correct.

To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.

Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.

The TL application is assigned to the selected Assignee for subsequent processing.

Edit Application

To make any changes in the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Edit button. Change any details in the form as required.

Approver

The Approver is responsible for the final approval of the TL application.

The Approver can

Send Back

The Approver can send back the TL application to the FI or DV if there is any mistake or lapses in the document verification process.

To send back applications to the DV or FI navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Send Back button.

Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Upload Files button to upload any files or images in context. Click on the Send Back button.

The application is assigned back to the selected assignee for verification of application.

Reject Applications

Trade license applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.

To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on Reject.

Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.

The applicant will receive a rejection notification on his mobile number or email address.

Approve Applications

The Approver signs off the TL application once the information and documents provided by the applicant are found correct. The TL Certificate is issued once the application is approved.

To approve the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Approve button.

Select the relevant Assignee Name from the list of available employees for subsequent processing. Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Approve button.

The TL application is approved and the TL Certificate is issued to the applicant. Click on the Download or Print button to download or print the TL Certificate.

Citizens and CE

Citizens represent individuals, communities, or business entities who are the system end-users. The TL module allows business owners to apply for a trade license online or even apply for renewal of an existing license.

The citizen can also approach the Counter Employee (CE) to submit new TL applications or raise renewal requests for existing licenses.

The Citizen or CE role can -

• Download payment receipts, license certificates, or applications

Apply For New TL

Citizens or CE can apply for a new trade license through the DIGIT web portal or the DIGIT mobile app. To apply for a new TL click on the Trade License card available in the Citizen Services section of the DIGIT home page.

Click on the New Application button on the screen. This will open the TL application form page.

The system displays the Required Documents - Trade License list. Click on the Print button to get a hard copy of the documents list for reference.

Click on the Apply button to proceed with the trade license application. The form sections are available on the top of the page.

The New Application form page contains various sub-sections -

1. Trade Details

2. Owner Details

3. Documents

4. Summary

The system displays the Trade Details page. The page contains 4 panels - Trade Details, Trade Unit, Accessories, and Trade Location Details.

In the Trade Details panel, enter the following details.

Select the applicable Financial Year. Select the relevant License Type from the drop-down list. Enter the Name of Trade. Select the appropriate Structure Type and Structure Sub Type. Enter the Trade Commencement Date. Enter the Trade GST No. if applicable. Enter the Operational Area (Sq Ft). and the Number of Employees for the listed trade.

In the Trade Unit panel, provide the following details -

In the Accessories panel, enter the following details -

Enter the following details in the Trade Location Details panel -

Select the City. The system displays the registered city by default. Enter the Property ID/UID, Door/House No., Building/Colony Name, Street Name, Mohalla, and Pincode for the listed premises. Click on the map icon to provide the GIS coordinates for the location. Enter the Electricity Connection No. for the listed premise.

Click on the Next Step button to move to the Owner Details section.

Select the Type of Ownership and the Type of Sub-Ownership. Provide the following information in the Owner Information section.

Enter the owner Mobile No., Name, Father/Husband’s Name. Check Father or Husband to indicate the Relationship of the given name with the owner. Check the applicable Gender of the owner. Enter the Date of Birth of the owner. Enter the owner’s Email ID, PAN No., Correspondence Address. Select the applicable Special Owner Category from the drop-down list.

Click on the Next Step button to move to the Documents section.

Click on the Upload File button to browse and upload the required documents for processing the TL. Click on the Next Step button once all the documents are uploaded.

The Application Summary page provides all the information filled in by the applicant. The Application Summary panel on top of the page provides the Trade License Tax and Total Amount details. This amount has to be paid by the applicant.

Click on the View Breakup button to fetch the fee details.

The Trade License Application No. is displayed along with this message. Click on the Download button to download a copy of the application. Click on the Print button to print the application.

Renew Trade License

Citizens can renew their existing trade applications on the DIGIT portal. CE can also apply for TL renewal on behalf of the citizens. To renew TL navigate to the home page and then click on the Trade License option. Click on My Applications. Click on the Renew Now button on the specific license.

The system will display the license details. Click on the Take Action button. Click on the Edit button to make any changes to the existing license details. Click on the Submit for Renewal button to apply for renewal.

The Trade License is submitted for renewal.

Search Application

To search for a submitted application or track the status of submitted applications navigate to the Trade License home page.

Enter at least one of the listed search parameters in the Search panel. The listed search parameters include

• Application No.

• Trade License No.

• Owner Mobile No.

• Application Type

• From Date

• To Date

• Application Status

Click on the Search button. The system displays the records matching the listed parameter.

Click on the Application No. link. The screen displays the application details. Scroll down the page to view the details.

Click on the Take Action button and click on Edit option to edit the form details. The Task Status panel on the top of the Application displays the current status of the application.

Click on the View History button on the top right corner of the Task Status panel to view the actions taken on the application to date.

Pay Trade License Fee

Applicants have to pay the license fee once the TL application is approved. The application status changes to Pending for Payment. To make payment for the trade license fee click on your Application No. to open the application. Click on the Take Action button.

Click on Pay. Enter the payment details. The system allows you to pay by cash, cheque, or credit/debit card. Click on the Cash, Cheque, Credit/Debit Card tab depending on the preferred payment method.

Enter payment details as requested on the screen. Click on the Generate Receipt button to confirm the payment. The screen displays the success acknowledgement message along with the Payment Receipt No.

Once the payment is complete the Trade License Certificate is issued. Click on the Download or Print button to download or print the Payment Receipt and Trade License Certificate.

The Trade License (TL) module offers the citizens and governance bodies a convenient and transparent means of processing trade licenses. Trade license is the permission issued by the local governing bodies to carry on specified business or trading activity within the authorized area. It is a mandatory document required to run a business or commercial activity of any type.

Key Features

The TL module enables citizens to apply for trade licenses or renew existing licenses online. It facilitates the governing bodies to validate and approve the license applications.

User Roles

Using TL

This section guides you through the details of using the TL module for each role. Click on the relevant role below to learn more about how to use the TL system.