For traders to do business in India, ease in redundant procedures and regulatory processes is of paramount importance. DIGIT-Trade License increases procedural efficiency, improves access to license information, and provides transparency thus enabling the business to flourish and function with ease.

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About TL

DIGIT-Trade Licence (TL) enables local government bodies to regulate trading establishments. It also serves to protect the interest of the public at large against possible health hazards and inconveniences that can be caused by any business operations. With DIGIT-TL traders can obtain the trade certificate in a simplified manner and ensure compliance with rules and safety guidelines issued by the government. The module offers the citizens and governance bodies a convenient and transparent means of processing trade licenses.

The Trade Licence application makes the process of obtaining a Trade Licence easy, smooth, and transparent. The module, hence, removes the need for manual processing and streamlines the key trade licence management functions to provide a better user experience.

Key Features

DIGIT Trade Licence module enables citizens to -

1. Apply for a new trade licence or renew an existing trade licence.

2. Upload all the relevant documents required for the licence.

3. Make payment for the Trade Licence (New/Renewal) fee using the online payment gateway.

4. Receive notifications and alerts by emails or SMS for new application status updates and pending renewals.

5. Download Trade Licence, Payment & Acknowledgement Receipts online.

DIGIT Trade Licence module enables employees to -

1. Create flexible role-based workflows.

2. Configure license fees calculation logic.

3. View custom dashboards for module statistics.

4. Filter search results using advanced configurable search parameters.

Section Overview

This section contains all docs and information required to understand the TL module, its key features, functional scope, and configuration details. Click on the links below to learn more about deploying, configuring, customizing, and using the TL module.

• Functional Specifications

• TL Roadmap

• TL User Manual

• Product Brochure

• TL Workflows

• Master Data Configuration Templates

• TL Service Configuration

• Implementation Handbook

• Demo Script

Contact Us

Reach out to us through any of the below-mentioned contact channels for any assistance or additional information on TL module deployment.

Introduction

The DIGIT-Trade License application makes the process of obtaining a Trade License easy, smooth, and transparent. The module, hence, removes the need for manual processing and streamlines the key trade license management functions to provide a better user experience.

Module Features

DIGIT Trade License module enables citizens to -

1. Apply for a new trade license or renew an existing trade license.

2. Upload all the relevant documents required for the license.

3. Make payment for the Trade License (New/Renewal) fee using the online payment gateway.

4. Receive notifications and alerts by emails or SMS for new application status updates and pending renewals.

5. Download Trade License, Payment & Acknowledgement Receipts online.

DIGIT Trade License module enables employees to -

1. Create flexible role-based workflows.

2. Configure license fees calculation logic.

3. View custom dashboards for module statistics.

4. Filter search results using advanced configurable search parameters.

Module Ontology

State Level

1. Trade Category

2. Trade Type

3. Trade Sub Type

4. Trade License Documents Attachment

5. Structure Type

6. Structure Subtype

ULB Level

1. Trade License Fee

Module Reports

1. Receipt Register

2. Application Status

3. Cancelled Receipt Register

4. ULBwise Collection Report

5. ULBwise Application Status

Introduction

The Trade License product provides a digital interface, allowing citizens to apply for the Trade License and subsequently make the trade license fee payment online.

The Trade License product enables:

• Ease of doing business — Traders can apply for new licenses, renewals, amendments, and supplemental licenses

• Regulatory Tracking — Administrators can track and manage regulatory processes

• Shorter Timelines — It streamlines and automates business licensing processes and helps a business to be set up quickly

• Data-driven decision making — The application collates valuable information on the economic activity and employment opportunities in a ULB

Functional Scope

The list below summarizes the key features supported by the TL module -

1. Registration, Login and Creation of User Profile

2. Applying for a Trade License

3. Trade License Issue

4. Modifications to a Trade License

5. Renewal of Trade License

6. Payments and Fee

7. Dashboards and Reports

8. General Features

Registration, Login and Creation of User Profile

Applying for a Trade License

User can apply for a new TL from the system. User can select the type of license to apply. The user enters trade details, owner details and documents after which application can be reviewed and submitted. Similarly, a counter employee can also apply for TL on behalf of the citizen. The system has a workflow integration which enables stage-wise approval before Approval for issuing the Trade License.

Trade License Issue

The system has the facility to assign the application to the respective Inspector for survey and verification. After the application is submitted, it goes to the document verifier. The next step after document verification is field inspection. After the field inspector’s approval, the TL is approved by the approver.

Modifications to a Trade License

The system has the facility to edit/update the Application based on the Inspection report against the application.

Renewal of a Trade License

The system has the facility to provide a hassle-free renewal process for citizen and employee ease, leading to increased revenues, by reducing unlicensed trades. The system allows sending of SMS and Email notifications and reminders based on the renewal cycle.

Payment and Fee

Dashboards and Reports

General Features

System specification in compliance with the Ease of Doing Business (EODB) BRAP 2019

List of Features- Trade License

Introduction

The Trade Category List can be defined as the primary or the 1st level classification “head” for trade(s) defined at a ULB/State Level.

Data Table

The table above contains sample Trade Category data.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Enter a unique Trade Category Code for each trade head.

4. Enter the Trade Category Name. Some trade categories are already defined in the master. Add new categories as required.

5. Enter the Trade Category Name (Local Language).

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

Introduction

Once the are defined, the next task is to -

• Define Trade Types

• Map Trade Category to listed Trade Types

The Trade Type can be defined as the next (2nd) level classification of Trade. There can be multiple trade types and the list may vary from one State/ULB to another.

Data Table

The table above contains sample Trade Type data.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Select the relevant Trade Category Code from the available drop-down list of Trade Category. This will map the listed Trade Type to the corresponding Trade Category.

4. Enter a unique Trade Type Code to identify the type of trade.

5. Enter a Trade Type Name (In English).

6. Enter the Trade Type Name (In Local Language).

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

Objective

Welcome to the DIGIT-Trade License product demo script. The key objective of the demo script is to walk users through the trade license module and highlight module capabilities and functions.

Module Overview

The Trade License module offers a comprehensive platform that automates the entire trade license approval process. The TL module streamlines the entire process right from the point of citizens applying for a trade license to the trade license certificate generation.

Key Challenges Addressed

The module aims to address key trade license governance challenges that include -

• Most trades are not registered with the city administration

• Lack of transparency in the manual application process

• Lack of clarity in the trade license fee computation

User Benefits

Key benefits of using the Trade licenses application -

• Transparent process and fee computation

• The city administration has the registry of trades operating in the city which helps in better planning of resources

• Faster issuance of licenses

Consolidated TL application help ULBs -

• Plan city infrastructure

  • data of all restaurants/party halls are available with the ULBs with the amount of waste generated every day - ULBs can plan efficient SWM truck routing logistics to collect the waste

  • data of markets and hawkers are present - better infrastructure for shopping complexes can be planned

  • data of manufacturing and textile units are available - ULB can plan for better power management

  • Vital to know dangerous and offensive trades like cracker sales / Chemical companies to keep fire stations informed of events

• Generate revenue and facilitate prompt services to the citizen

Functional Demo

Trade License Application Submit

1. Any citizen who runs a business in the city should get his business/trade registered with the ULB. On registering ULB provides a valid license which is valid for a time period.

2. Citizens in the TL application should provide info about the

   1. Business/trade (name, location, nature of business)

   2. Ownership details of the trade

   3. Required documents prescribed in the application form

   4. Trade units and accessories - accessories are equipment that is required for the trade which might be of dangerous nature or might make noise during operation like compressors, motors, and pumps.

3. On submit, the application auto-generates the fee that should be paid by the application and on making the payment it moves to the department side for processing.

   1. The fee depends on the trade type and subtype

Application Processing by Employees

Employee processing - Clerk - Revenue inspector - Revenue officer

• Application submitted by the citizen lands in the clerk's inbox

  • The clerk's responsibility is to scrutinize the application and documents submitted and check for correctness.

  • He/she can either request additional documents from the applicant

  • Or Upload documents on behalf of the applicant

  • Or Reject the application citing the reason for a rejection

  • Or if the application and documents are in order, a clerk can recommend the application for field inspection

• On forwarding the application, it will reach the Revenue inspector who is responsible for the field inspection of the site on the ground.

  • He/she does the field inspection on the field and upload the field inspection report to the application.

  • On attaching the inspection report the user can either recommend and forward the application for license approval or reject the application.

• On forwarding, the application is routed to the revenue officer who is in charge of issuing all licenses within the ULB.

  • The Approver can approve the application and provide a license certificate, which the applicant can download from his login.

Demo Use Case Scenarios

Possible use case scenarios for the demo -

• Citizen applies for Trade License

• Citizen pays the Trade License fee

• Citizen applies for renewal of Trade License

• Counter employee submits an application for Trade License on behalf of citizen

• Counter employee accepts Trade License fee payment

• Employee reviews the application and forwards it for document verification

• Employee reviews the documents and forwards them for field inspection

• Employee approves the trade license application

Section 1: Executive Summary

Overview of the Product

The computerized and automatic Trade License system offered by eGov, facilitates citizens who seek to apply for a Trade License within any Urban Local Body with a transparent, speedy, hassle-free and user-friendly procedure. Trade License (TL) is one of the components of a smart city that ensures a check on all the trade practices and increases the ease of conducting business within the state. Keeping in mind the benefits associated with the product offered, the proposed system is about to be implemented in 500+ ULBs across the country in 15 states. (For details on product features refer to Section 2)

Implementation Methodology for TL

For the offered product, the implementation process can be divided into seven major distinctive stages. Each stage has predefined entry and exit criteria, roles & responsibilities to assure objective monitoring and decision-making for the overall success of the engagement. The whole implementation lifecycle is typical of 38-42 weeks for the State, keeping in mind the entry and exit criteria defined at the beginning and end of each stage are met on time recommended.

Exhibit 1: Phases of Implementation.

Stage Zero is that of program setup and onboarding which is a pre-requisite for the initiative to kick-off and requires setup of the governance model, implementation Team and decision regarding other significant elements of the initiative like funding and procurement process.

Stage One requires scoping of the initiative and decisions on the priorities for implementation by the State Implementation Team.

Stage Two - the State Team works on identifying and finding solutions to the significant gaps in the product offered with respect to the need of the State. Stage Three - involves the Configuration and customization of the product offered. This involves working on various aspects of State-specific needs and incorporating them into the product offered.

Stage Four - is about doing a pilot launch in UAT and including all the necessary feedback on the product. Stage Five - the roll-out of the product is done at the State level (Go Live) from a couple of ULBs to pan State coverage in batches. Finally, in Stage Six sustenance and ongoing improvements are worked upon while the product is already functioning in the State. (For details on the implementation plan refer to Section 3)

Critical Success Factors For Implementation

Implementation of the Trade License (TL) module requires meticulous planning and close coordination between various stakeholders at the centre and State levels. The success of the initiative is dependent upon many factors like strong Program governance, availability of trained resources, financial planning, targeted Implementation Team onboarding, focus on last-mile capacity building and ensuring necessary support to the Urban centre. Achievement of all these factors will provide the most effective and efficient roll-out and adoption of the Trade License System in the State.

Section 2: Product-Overview

The purpose of this document is to give an overview of the Trade License System (TLS). The Trade License product provides a digital interface, allowing citizens to apply for the Trade License and subsequently make the payment online.

The Trade License product enables:

• Ease of doing business — Traders can apply for new licenses, renewals, amendments, and supplemental licenses

• Regulatory Tracking — Administrators can track and manage regulatory processes

• Shorter Timelines — It streamlines and automates business licensing processes and helps a business to be set up quickly

• Data-driven decision making — The application collates valuable information on the economic activity and employment opportunities in a ULB

The TL product features can be broadly classified as the following modules:

1. Registration, Login and Creation of User Profile

2. Applying for a Trade License

3. Trade License Issue

4. Modifications to a Trade License

5. Renewal of Trade License

6. Payments and Fee

7. Dashboards and Reports

8. General Features

Click here to view module capabilities and product functional specifications.

Section 3: Trade License (TL) Implementation Methodology

This section provides an overview of the methodology for State-wide implementation of TL. The Implementation of TL is distributed across seven distinct stages. Each stage has predefined entry & exit criteria and roles & responsibilities. This is to ensure objective monitoring and decision-making for the overall success of the program. Details of each stage are defined in this section.

TL implementation program is expected to be completed approximately between 38- 42 weeks with the resource deployment by the State and System Integrator (SI) Team (as defined below). However, it is critical that activities and exit criteria set for each stage are achieved to adhere to this timeline.

Seven Stages of Implementation For Trade License

Stage 0 - Program Setup/Onboarding

This is a set of initial critical activities undertaken on receiving a letter of Enrolment or MOU from the State. Successful completion of these activities assures that the program is started with crucial personnel, System Integrator (SI) Teams, and funds.

*Details of TL cell is mentioned in section 4 of this handbook

System Integrator (SI) Sign-up:

• System Integrator and state will agree on program scope, program timelines, and budgeting & resourcing.

Stage 1 - Program Kick-Off

This stage envisages the in-person interaction of crucial State officials and implementation System Integrator (SI) Teams to kick-start the program. This stage may require multiple interactions/meetings with different interest groups. The principal objective of these interactions is to identify scope and planning strategies for phasing/ rollout, create an active collaboration & Governance approach and agree on a high-level timeline for the engagement.

*Exploration is required to understand the Inter and Intra Departmental Jurisdictions of Local Governments with respect to Trade License.

#Details of TL cell is mentioned in section 4 of this handbook

Stage 2 - Solution Design

During the Solution design stage, key State officials and members, who are subject matter experts, are expected to share State acts and policies and help interpret the same for the System Integrator (SI) Team. This stage baselines the State-specific product features in the Product Configuration report.

Stage 3 - Configuration & Customization

This stage consists of a series of developments in accordance with the detailed project plan to ensure the smooth functioning of the customised product. Master Data Collection & Environment Setup will be achieved in this phase. Further monitoring and maintenance strategies are put in place.

Stage 4 - UAT & Go Live

During this stage, a demonstration of the product followed by a hands-on session is conducted for the ULB officials. Necessary training of ULB officials and resources required for UAT is conducted and identified respectively. The establishment of the State Support Team and required processes are initiated in this stage.

Stage 5 – Rollout

On successful Go-Live in the Pilot ULBs, and further fine-tuning to stabilize the product, the solution will be rolled out to the rest of the ULBs in phases. Guidance and support from the State Team will be required to create the rollout plans and assure the necessary infrastructure for training and deployment is available at each ULB.

Stage 6 – Sustenance and Ongoing Improvement

The final stage consists of strategies to ensure the sustenance of the product in the State. Systems are put in place to ensure the continuous tracking of data and provisions are made to improve the product if new data suggest.

Section 4: Roles and Responsibilities - TL Cell, eGov Team & System Integrator (SI)Team

This section outlines the activities involved in each stage of the implementation along with the responsibility and accountability of critical stakeholders - State, eGov Team and System Integrator Team onboard.

TL Cell: TL Cell is the government-appointed body chaired by the Principal Secretary/Secretary, Urban Development Department with members from Urban Development Department etc.

Resource requirements for the TL cell required to be formed by the State

eGOv Team: eGov Team is the technical partner of the project which will provide all necessary support to the State concerning the implementation, Program Designing etc.

System Integrator (SI)Team: SI Team will be responsible for consulting, program management and the implementation of products in the ULBs in close collaboration with the TL cell, technical partner (eGov) and various other stakeholders.

Section 5: Overall Program Assumptions

Glossary

Vision: Defining the time frame to go live, the time frame to scale it pan state, the value proposition of the programme for the state and year-on-year financial targets and adoption targets

Project Plan: A detailed plan of Program schedule/timelines, implementation phases, team structure and ongoing support and maintenance is required.

System Integrator: The Entity/Company collates all the subsystems required for the project and integrates them to achieve the program objective

Program Charter: Outline of implementation plan agreement with priority applications and broad timelines, program governance model, program success metrics and capacity building.

Acceptance Letter/MOU: Formal Acceptance/Sign Off of the Client State with a clear mandate of the Program

Program Success Metrics: Defining the parameters (which are measurable) prior to the program, on which the success of the program is to be measured on the completion of the program

Project steering committee: The key body within the governance structure is responsible for the business issues associated with the project that are essential in ensuring the delivery of the project outputs and the attainment of project outcomes.

Project governance: Set of policies, regulations, functions, processes, procedures and responsibilities that define the establishment, management and control of projects, programmes and portfolios.

Scoping: List of activities measured against the time taken to complete them in accordance with the project goals

Baseline data: Set of information that serves as a foundation to compare other data acquired afterwards

Project Kick-off meeting: Meeting with the project team and the client of the project. This meeting would follow the definition of the base elements for the project and other project planning activities

Fitment Study: GAP Study of the Existing/Required Field Process Vs Product

Data migration: Existing Records of the functional activities need to be moved into the Database of the newly released Application

Data collection: Required data for the roll-out of the applications, which needs to be collected from the existing functional process

Data validation approach: This approach enables the sanctity of the Data with built-in validation by the Design

Data synchronization: The process of establishing consistency among data from a source to a target data storage and vice versa and the continuous harmonization of the data over time.

Pilot Implementation: Any new process is tested out as a pilot in one or two instances before pan implementation

Pilot ULB: The ULBs selected for the pilot implementation are called pilot ULBs.

Roll out: On successful clearance of the Pilot, the Process/Application/Services are implemented across all Offices/ULBs

Deployment: Deployment defines the complete package of Software components set up in a particular environment

Customization: Details of changes to be made in the Product to comply with the needed field process

Configuration: Defining existing content such as Options and Variables based on the requirements on the ground

Product walkthrough: Explaining to the users step-by-step through a set of actions that they need to take to achieve a specific outcome

Introduction

Trade Type can be further sub-classified into Trade Sub Type depending on the trade ontology existing in the ULBs or States. Hence, Hotels can be further classified into Dhabas in North India or Udupis in South India.

Once the Trade Type(s) are defined, the next task is to -

• Define Trade Sub Types

• Map Trade Types to corresponding Trade Sub Types

Data Table

The table above contains sample data.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document to learn more about the template sheet, data type, size, and definitions.

3. Select the relevant Trade Type Code from the Trade Type master data. This will map the listed Trade Sub Type to the selected Trade Type.

4. Enter a unique value for Trade Sub Type Code.

5. Enter the English name for Trade Sub Type Name (English).

6. Enter the local name for the Trade Sub Type Name (Local Language).

Checklist

The checklist contains a set of activities to be performed once the data is filled into a template to ensure data entry requirements are met. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

Introduction

The structure type is the first level of classification of the premises where the trade has to be established and conducted. This is mostly used as management information in the trade detail.

Data Table

The table above contains sample data.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document for more details on data type, size, and definitions.

3. Contact the person who shared this template with you to discuss and clear your doubts.

4. Enter the relevant structure types.

5. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per specifications. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

A separate entity-specific checklist is not needed for this entity data template.

Attachments

Introduction

Once the Trade Ontology is defined, the next step is to allocate the license fee associated with the Trades.

Dependent on the Trade Classification Level (Types/ Subtypes), the fee allocated might be the same across the Sate or could vary from ULB to ULB. There could be a distinct fee(s) for two different types of applications (new and renewal).

Following are the key tasks to be executed :

• Allocate the License Fee according to Trade Classification Level (Types/Subtypes).

• Map the License fee with the respective Trade Classification Level.

Data Table

The table above contains sample data.

Procedure

How to fill data

1. Download the data template attached to this page.

2. Get a good understanding of all the headers in the template sheet, their data type, size, and definitions by referring to the ‘Data Definition’ section of this document.

3. Identify the “Trade Sub Types” that exists at a ULB/ State level.

4. Collect the above information and feed it below the “Trade Sub Type Name” column accordingly. The Description of Trade Sub Type Name must be provided as per the language specified in the respective column.

5. Add the “Trade Sub Type Code” respectively against the identified trade type(s).

6. Fill in the New License Fee & New Renewal Fee accordingly. The New License Fee & Renewal Fee can be the same as well as distinct, depending on the by-laws/ mandate followed by the State/ULB.

7. Fill in the fields related to Units of Measurement (UOM Unit, From/To) for the available trades only.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

The Trade License (TL) module offers the citizens and governance bodies a convenient and transparent means of processing trade licenses. Trade license is the permission issued by the local governing bodies to carry on specified business or trading activity within the authorized area. It is a mandatory document required to run a business or commercial activity of any type.

Key Features

The TL module enables citizens to apply for trade licenses or renew existing licenses online. It facilitates the governing bodies to validate and approve the license applications.

User Roles

Using TL

This section guides you through the details of using the TL module for each role. Click on the relevant role below to learn more about how to use the TL system.

1. Citizens

2. Counter Employee (CE)

3. Document Verifier (DV)

4. Field Inspector (FI)

5. Approver

Introduction

Along with the rates, the Trade License application process does require certain documents as an attachment of proof. The proof can be defined by a set of documents ranging from

• Identification Proof (Drivers License/ Voter Card/ Adhaar/ Pan etc.)

• Trade Premises Proof (Lease Agreement, Electricity Bills, etc).

• Misc Documents (Affidavit, Self- Declaration, etc).

The Number and the Documents required could vary across the State, ULB(s), and might be dependent on Trade Subtypes, all of which are totally configurable on DIGIT.

Data Table

The table above contains sample data.

Procedure

How to fill data

1. Download the data template attached to this page.

2. Get a good understanding of all the headers in the template sheet, their data type, size, and definitions by referring to the ‘Data Definition’ section of this document.

3. In case of any doubt, please reach out to the person who has shared this template with you to discuss and clear your doubts.

4. Identify the “Trade Sub Types” that exists at a ULB/ State level.

5. Collect the above information and feed it below the “Trade Sub Type Name” column accordingly. The Description of Trade Sub Type Name must be provided as per the language specified in the respective column.

6. Add the “Trade Sub Type Code” respectively against the identified trade type(s).

7. Fill in the *Document 1 & *Document 2 columns respectively.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

Introduction

Structure sub type is the second level of classification of the premises where the trade has to be established and conducted. This is mostly used as management information in the trade detail.

Data Table

The table above contains sample data.

Procedure

Data Definition

Steps to fill data

1. Download the data template attached to this page.

2. Refer to the ‘Data Definition’ section of this document for more details on data type, size, and definitions.

3. Contact the person who shared this template with you to discuss and clear your doubts.

4. Enter the relevant structure sub types with its proper mapping with structure type.

5. Verify the data once again by going through the checklist and making sure that each and every point mentioned in the checklist is covered.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per specifications. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

Entity Specific Checklist

A separate entity-specific checklist is not needed for this entity data template.

Attachments

Citizens and CE

Citizens represent individuals, communities, or business entities who are the system end-users. The TL module allows business owners to apply for a trade license online or even apply for renewal of an existing license.

The citizen can also approach the Counter Employee (CE) to submit new TL applications or raise renewal requests for existing licenses.

The Citizen or CE role can -

• Apply for new TL

• Renew trade license

• View application status and pay

Apply For New TL

Citizens or CE can apply for a new trade license through the DIGIT web portal or the DIGIT mobile app. To apply for a new TL click on the Trade License card available in the Citizen Services section of the DIGIT home page.

Enter your Mobile Number, Name, and City details. Click on the Continue button.

Enter the OTP received on the given mobile number. Click on Continue. The system validates the details and allows the user to log in to the system with the registered mobile number.

Enter your registered mobile number and the OTP received on the mobile to log in. Click on Continue with Whatsapp button to register your service request using the WhatsApp channel.

Click on the Continue button.

Click on Apply for Trade License.

The initial application screen displays the list of documents that have to be submitted for trade license registration. Scroll through the list and make sure the required documents are scanned and ready for submission online.

Enter the Trade Name. Click on the Next button.

Click on the Yes or No option to indicate the Structure Type of the trading premises. Yes to indicate the trade will run on an immovable structure. And, No to indicate the trade will run on a movable structure.

Select Pucca or Kutcha option to indicate the Building Type. The Building Type option appears if the selected Structure Type in the previous screen is Immovable. In the case of Movable structures, the system displays the Structure Sub Type as Vehicle Type. Select Hand Driven Vehicle or Motor-Driven Vehicle option depending on the trading plans.

Enter the Trade Commencement Date. This date indicates the inception or starting date of the trade.

Select the Trade Category as either Goods or Services in the Trade Units screen. Next, select the appropriate Trade Type and Trade Sub Type from the available drop-down list. Click on Add More Trade Units button to append multiple trading units.

Select Yes or No to indicate if you have any trade accessories.

If Yes, select the applicable Accessory from the drop-down list. Enter the Count for the selected Accessory to provide details on the number of accessories required. The system auto-populates the applicable UOM, if any, for the selected accessory. Enter the UOM value. Click on Add More Trade Accessories button to append multiple accessories.

Enable the Location Finder to allow GPS to track the current location. Or, move the pin to the location manually. Alternatively, you can also enter the location in the Search bar.

The Pincode field gets auto-populated if the location is selected on the map. Else, enter the Pincode of the location details manually. Click on Skip and Continue in case you are unable to provide the Pincode details.

City and Locality/Mohalla fields are auto-populated once the Pincode is entered. Else, select the City and applicable Locality/Mohalla from the drop-down list.

Enter the Street Name and Door No. details.

Provide a Landmark to locate the trading premise.

Select either the Single Owner or Multiple Owners option to indicate the type of ownership in the Ownership Details screen.

Enter the Owner Name. Select the applicable Gender and enter the owner’s Mobile Number.

Enter the Owner’s Address. Check the Same as Trade Address box if the owner’s address and trading address are the same. This will auto-populate the trading address provided earlier.

Upload the documents as required.

Validate the information entered in the application summary screen. Click on Change to modify the information if required. Click on Submit button once the filled-in details are found correct and complete.

The system generates a unique application reference number. Click on Download Acknowledgement Form to download and print the acknowledgement.

Renew Trade License

Citizens can renew their existing trade applications on the DIGIT portal. CE can also apply for TL renewal on behalf of the citizens. To renew TL navigate to the home page and then click on the Trade License option. Click on My Applications. Click on the Renew Trade License option to view the license details for renewal.

The system will display the license details. Click on the Renew button to apply for renewal.

If there are any changes in the trade details, click on the Change button adjacent to the fields before submitting for renewal.

Click on the Submit button once all changes are done and reviewed.

The Trade License is submitted for renewal.

View Application Status & Pay

My Applications option allows applicants to view their applications and track their status.

Click on My Applications.

The screen displays all the applications tagged to the registered mobile number. Click on the View Details button to view the application details. In case the application is pending payment click on View Details & Pay button to make the payment.

The Application Timeline displays the current status and completed actions on the selected application. If the application status shows Pending for Payment, click on the View Details and then the Pay button to initiate payment.

Click on Pay redirects the citizen to the internet banking page and make the payment.

Click on Print Receipt to download the receipt. The citizen can also click on the home page to go back to the home page.

Employees can

Create Applications

Log in to the employee portal using your credential.

Click on the New Application option in the top left corner of the landing page.

An employee can create the application on behalf of citizens over the counter.

Select the applicable Financial Year for which the trade license is to be issued.

Fill in the application details (same as given in the citizen application process).

Click on the Submit button once all details are found complete and accurate.

A unique application reference number is generated. This number is used to access the application and for further processing. The citizen receives a notification along with this application number in the registered mobile number.

Collect Payment

Click on Inbox to view the list of applications submitted.

Click on the relevant Application Number hyperlink to open and view the application details.

Scroll down the application and click on the Take Action button. Click on Pay.

Enter the Payment and Payer Details. Click on Collect Payment to process the payment.

The system generates a unique payment Receipt Number. Click on the Print Receipt button to print the receipt. Click on the Go Back to Home Page button to navigate back to the home page.

Renew License

Click on Renew Trade License option on the home page.

Click on the relevant Trade License Number to renew. Edit the trade license details in the application form as required.

Click on the Take Action button. Click on Renew Trade License option.

The user can renew it without modifying the trade details or it can be modified. If it is modified, it goes into application processing similar to a new TL application. If it is not edited then renewal happens in real-time after making payment.

Process Application

Trade license applications pass through various stages where details are scanned, verified, and inspected before the final approval. The workflows are defined at the State or ULB level and adjusted to meet individual department requirements.

The prescribed stages through which trade license applications are routed include -

1. Document Verification

2. Field Inspection

3. Approval

Verify Documents

Log in with Document Verifier credentials.

The employee landing page displays the list of applications waiting for processing. Use the search filters on the page to find specific applications from the list.

Click on the Application Number hyperlink to open the application.

Scroll through the application details and review the uploaded documents.

Click on the Take Action button and click on Verify and Forward option if all documents are found complete and satisfactory.

Select the Assignee Name. The application will be forwarded to the selected assignee for field inspection.

In case, the documents are found incomplete or missing, click on Send Back to Citizen option. This will send back the application to the citizen for necessary action.

Click on the Reject option if the application details are found inaccurate. This will reject the application.

Field Inspection

Log in with Field Inspector credentials.

The employee landing page displays the list of applications waiting for processing. Use the search filters on the page to find specific applications from the list.

Click on the Application Number hyperlink to open the application.

Scroll through the application details and review the details.

Click on the Take Action button and click on Verify and Forward option if all details are found complete and satisfactory.

Select the Assignee Name. The application will be forwarded to the selected assignee for approval.

In case, the documents and details are found incomplete or missing, click on Send Back to Citizen option. This will send back the application to the citizen for necessary action.

Click on the Reject option if the application details are found inaccurate. This will reject the application.

Click on Send Back option to send the application back to the previous employee (document verifier in this case) for further action.

Approve Applications

Log in with Approver credentials.

The employee landing page displays the list of applications waiting for processing. Use the search filters on the page to find specific applications from the list.

Click on the Application Number hyperlink to open the application.

Scroll through the application details and review the details.

Click on the Take Action button and click on Approve option if all documents and details are found complete and satisfactory. The trade license is approved and a Trade License certificate is issued to the applicant.

Click on the Reject option if the application details are found inaccurate. This will reject the application.

Click on Send Back option to send the application back to the previous employee (field inspector in this case) for further action.

The TL application is approved and the TL Certificate is issued to the applicant. Click on the Download or Print button to download or print the TL Certificate.