DIGIT modules follow structured workflows to allow easy tracking of applications and processes. This section walks you through the various workflows and features supported by each module.

CE And FE

The counter employees or field employees collect and process the miscellaneous payments on behalf of the citizens.

The CE or FE role can -

• Collect payment

• Search payment receipts

• Print receipts

• Download payment receipts

Collect Payment

CE can process and collect payments for miscellaneous services through the DIGIT web portal or the DIGIT mobile app. To process a new payment navigate to the Universal Collections option in the sidebar main menu.

Click on the New Collection button on the screen. This will open a new collection form page.

Enter the Mobile No. and Consumer Name of the payee.

Select the applicable Service Category.

Enter the From Date and To Date to identify the applicable payment period. **Enter any additional information in the Comments** field.

Click on the Next button to move to the payment section. The Payment Collection Details page displays the fee details and capture payment form. The Fee Details panel displays the fee breakup and Total Amount details.

The Capture Payment panel displays the available payment methods. Click on the preferred payment tab. The available payment tabs are Cash, Cheque, Credit/Debit Card.

Enter the Paid By and the Payee Name details.

Enter the Payer Mobile No.

Enter the Cheque No., Cheque Date, IFSC, Bank Name, and Bank Branch details in case of payment by cheque. Enter your credit card or debit card Last 4 digits, Transaction No., and Re-enter Transaction No. details if you have selected the Credit/Debit Card payment option.

Enter the Gen/G8 Receipt No. issued at the payment counter in case payments are made offline. Enter Gen/G8 Receipt Issue Date mentioned on the receipt.

Click on the Generate Receipt button once the payment is collected or processed. The system will display the payment success acknowledgement message.

Click on the Download button to download/view the receipt. Click on the Print button to print the receipt.

Search Receipts

To search for payment receipts navigate to the Universal Collections page in the sidebar main menu.

Enter the relevant search parameter. The system enables you to search using payment Receipt No. or Service Category, or payee Mobile No. Click on the Search button.

The system will display the relevant search results in the panel below. Click on the relevant record to view the payment receipt. The system will generate a pdf format of the payment receipt.

Click on the download icon on the pdf page to download the receipt. Click on the print icon on the pdf page to print the receipt.

Click on the Reset button to renew your search with different parameters.

Citizens and CE

Citizens represent individuals, communities, or business entities who are the system end-users. The TL module allows business owners to apply for a trade license online or even apply for renewal of an existing license.

The citizen can also approach the Counter Employee (CE) to submit new TL applications or raise renewal requests for existing licenses.

The Citizen or CE role can -

• Download payment receipts, license certificates, or applications

Apply For New TL

Citizens or CE can apply for a new trade license through the DIGIT web portal or the DIGIT mobile app. To apply for new TL click on the Trade License card available in the Citizen Services section of the DIGIT home page.

Click on the New Application button on the screen. This will open the TL application form page.

The system displays the Required Documents - Trade License list. Click on the Print button to get a hard copy of the documents list for reference.

Click on the Apply button to proceed with the trade license application. The form sections are available on the top of the page.

The New Application form page contains various sub-sections -

1. Trade Details

2. Owner Details

3. Documents

4. Summary

The system displays the Trade Details page. The page contains 4 panels - Trade Details, Trade Unit, Accessories, and Trade Location Details.

In the Trade Details panel, enter the following details.

Select the applicable Financial Year. Select the relevant License Type from the drop-down list. Enter the Name of Trade. Select the appropriate Structure Type and Structure Sub Type. Enter the Trade Commencement Date. Enter the Trade GST No. if applicable. Enter the Operational Area (Sq Ft). and the Number of Employees for the listed trade.

In the Trade Unit panel, provide the following details -

In the Accessories panel, enter the following details -

Enter the following details in the Trade Location Details panel -

Select the City. The system displays the registered city by default. Enter the Property ID/UID, Door/House No., Building/Colony Name, Street Name, Mohalla, and Pincode for the listed premises. Click on the map icon to provide the GIS coordinates for the location. Enter the Electricity Connection No. for the listed premise.

Click on the Next Step button to move to the Owner Details section.

Select the Type of Ownership and the Type of Sub-Ownership. Provide the following information in the Owner Information section.

Enter the owner Mobile No., Name, Father/Husband’s Name. Check Father or Husband to indicate the Relationship of the given name with the owner. Check the applicable Gender of the owner. Enter the Date of Birth of the owner. Enter the owner’s Email ID, PAN No., Correspondence Address. Select the applicable Special Owner Category from the drop-down list.

Click on the Next Step button to move to the Documents section.

Click on the Upload File button to browse and upload the required documents for processing the TL. Click on the Next Step button once all the documents are uploaded.

The Application Summary page provides all the information filled in by the applicant. The Application Summary panel on top of the page provides the Trade License Tax and Total Amount details. This amount has to be paid by the applicant.

Click on the View Breakup button to fetch the fee details.

The Trade License Application No. is displayed along with this message. Click on the Download button to download a copy of the application. Click on the Print button to print the application.

Renew Trade License

Citizens can renew their existing trade applications on the DIGIT portal. CE can also apply for TL renewal on behalf of the citizens. To renew TL navigate to the home page and then click on the Trade License option. Click on My Applications. Click on the Renew Now button on the specific license.

The system will display the license details. Click on the Take Action button. Click on the Edit button to make any changes to the existing license details. Click on the Submit for Renewal button to apply for renewal.

The Trade License is submitted for renewal.

Search Application

To search for a submitted application or track the status of submitted applications navigate to the Trade License home page.

Enter at least one of the listed search parameters in the Search panel. The listed search parameters include

• Application No.

• Trade License No.

• Owner Mobile No.

• Application Type

• From Date

• To Date

• Application Status

Click on the Search button. The system displays the records matching the listed parameter.

Click on the Application No. link. The screen displays the application details. Scroll down the page to view the details.

Click on the Take Action button and click on Edit option to edit the form details. The Task Status panel on the top of the Application displays the current status of the application.

Click on the View History button on the top right corner of the Task Status panel to view the actions taken on the application to date.

Pay Trade License Fee

Applicants have to pay the license fee once the TL application is approved. The application status changes to Pending for Payment. To make payment for the trade license fee click on your Application No. to open the application. Click on the Take Action button.

Click on Pay. Enter the payment details. The system allows you to pay by cash, cheque, or credit/debit card. Click on the Cash, Cheque, Credit/Debit Card tab depending on the preferred payment method.

Enter payment details as requested on the screen. Click on the Generate Receipt button to confirm the payment. The screen displays the success acknowledgement message along with the Payment Receipt No.

Once the payment is complete the Trade License Certificate is issued. Click on the Download or Print button to download or print the Payment Receipt and Trade License Certificate.

The citizen pays the fees for miscellaneous services through the CEs or FEs. Once the payment transaction is complete the citizen can access the payment receipts online.

Citizens can

• Search receipts

• Download receipts

• Print receipts

Search Download And Print Receipts

Citizens can search for payment receipts and download or print these online. To search for payment receipts navigate to the Collections option in the sidebar main menu.

Enter the relevant search parameter. The system enables you to search using payment Receipt No. or Service Category, or payee Mobile No. Click on the Search button.

The system will display the relevant search results in the panel below. Click on the relevant record to view the payment receipt.

The system will generate a pdf format of the payment receipt. Click on the download icon on the pdf page to download the receipt.

Click on the Print icon on the pdf page to print the receipt.

Click on the Reset button to renew your search with different parameters.

The Public Grievance Redressal or the PGR is a standardized solution offering on DIGIT platform to register and redress citizen grievances. It provides a transparent and trackable mechanism to solve public grievances by inducing responsive administration. PGR enables the citizens to file the complaints using various channels and helps the municipal employees to resolve them timely.

Key Features

• Citizens can lodge complaints, track, reopen and rate complaints through the web portal or the mobile application.

• ULB employees too can use the web or mobile interface to comment, forward, assign, verify, share, and resolve citizen complaints.

User Roles

Refer to the table below to understand the different user roles and the scope of action linked to each role. The manual provides a detailed description of how to use the system for each role.

Using PGR

This section guides you through the details of using the PGR module for each role. Click on the relevant role below to learn more about how to use the PGR system.

Citizens represent individuals or communities who are the system end-users. The PGR module provides the citizens with the scope to file their complaints or grievances to initiate necessary action.

The Citizen role can -

File Complaints

The File Complaints option allows citizens to register their complaints.

The system will display the Complaint Registered Successfully message along with the Complaint No. Click on the Continue button. Your complaint details are available on the dashboard.

My Complaints

My Complaints tab enables citizens to track the status of their complaints.

To view or track complaints click on My Complaints tab. The system will display all complaints filed by you or from your account and the corresponding status. Click on the Open button corresponding to any complaint to view the complaint details.

The complaint summary view contains the Complaint Details, Complaint Timeline, and Comments text box. The complaint timeline indicates the action taken on the complaint and the current or pending action status of the complaint.

Enter any additional information about the complaint in the Comments section.

Rate Complaints

The PGR module enables the citizens to give their feedback on resolved complaints.

To rate resolved complaints navigate to the Complaints menu option in the sidebar. Click on the My Complaints tab. Scroll down to the complaint you want to rate. You can rate only complaints marked as Closed. Scroll down to the Complaint Timeline section.

Click on the Rate button on the timeline.

Click on the number of stars on the screen to rate the work on the complaint on five. Click on the most appropriate feedback statement to rate the work. Add any additional information in the Comments section. Click on the Submit button.

The system displays an acknowledgement for your ratings. Click on the Go To Home button to navigate back to the home page.

Reopen Complaints

To reopen the complaint navigate to Complaints > My Complaints menu option in the sidebar. Click on the closed complaint that you want to reopen. Scroll down to the Complaint Timeline section. Click on the Re-Open button on the timeline.

Select the appropriate reason for reopening the complaint. Click on the camera icon to upload any photos related to the complaint. Enter any additional information in the Comments section. Click on the Continue button once done. The system displays an acknowledgement message stating the complaint is reopened. Click on the Go To Home button to navigate back to the home page.

The Trade License (TL) module offers the citizens and governance bodies a convenient and transparent means of processing trade licenses. Trade license is the permission issued by the local governing bodies to carry on specified business or trading activity within the authorized area. It is a mandatory document required to run a business or commercial activity of any type.

Key Features

The TL module enables citizens to apply for trade licenses or renew existing licenses online. It facilitates the governing bodies to validate and approve the license applications.

User Roles

Using TL

This section guides you through the details of using the TL module for each role. Click on the relevant role below to learn more about how to use the TL system.

1. Citizens

2. Counter Employee (CE)

3. Document Verifier (DV)

4. Field Inspector (FI)

5. Approver

The mCollect module is designed to facilitate the ULBs process miscellaneous types of payments. Miscellaneous payments may include parking fees, advertising fees, rent, challans, etc. The module objective is to process and record payment collections on account of miscellaneous heads within the ULBs. This makes it easy to track payment receipts and generate reports for administrative purposes.

Key Features

The MCS module enables ULB employees to -

• Capture payment details

• Generate and print payment collection receipts

• Access dashboard analytics

• Generate reports for administration

User roles

Refer to the table below to understand the different user roles and the scope of action linked to each role. The applicable user roles and action items can vary from one State to another. DIGIT customizes the workflows to suit the requirements defined at the State level.

Using MCS

This section guides you through the details of using the MCS module for the defined roles. Click on the relevant role below to learn more about how to use the MCS system.

DIGIT users can sign up to use various modules through the online web portal or the mobile application login interface.

User Registration

The first step to logging in to use the DIGIT modules is to register as a user.

Enter the ULB url in your browser. For instance, people of Punjab will use the link https://mseva.lgpunjab.gov.in/citizen/user/register to register for Punjab mSeva services.

Enter your Mobile Number, Name, City to register as a user. Click on the Continue button.

The system sends an OTP to the given mobile number. Enter the OTP.

Click on the Resend button on the screen in case you have not received your OTP. Click on the Get Started button after entering the OTP. You are now registered as a user in the DIGIT app.

User Login

Enter the URL https://egov-micro-qa.egovernments.org/citizen/ to log in to the system. Click on the Login button.

Enter your Mobile Number. Mobile app users can scan the QR code on the screen to file/track complaints. Click on the Continue button.

Enter the OTP sent to the registered mobile number. Click on the Continue button. You are logged in to the app.

Edit User Profile

Click on the drop-down icon next to your profile logo on the top right corner of the window to change your account details. Click on Edit Profile.

Enter your new user Name if you want to change the existing profile name. Select the applicable City from the drop-down list if you want to change your city settings. Enter your Email Id if you want to reset your email address.

Click on the Save button. The profile changes are saved and applied.

Change Language Settings

Users can change the language of the app from English to Hindi or the local language for ease and convenience. To change language click on the button labelled English adjacent to the profile icon.

Select the preferred language from the list of available languages. The system menu and prompts will now be displayed in the selected language.

Logging Out

To log out from the app click on the drop-down icon next to your profile logo on the top right corner of the window. Click on Logout.

You are logged out of the system.

Document Verifier (DV)

DV is responsible for verifying the supporting documents uploaded by the applicants or the counter employee on behalf of the applicant.

The DV can

• Reject applications

• Verify and forward applications

• Edit applications

Reject Applications

Trade license applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.

To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on Reject.

Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.

The applicant will receive a rejection notification on his mobile number or email address.

Verify and Forward

The DV verifies and forwards the TL application to the Field Inspector if the DV finds all information and documents provided by the applicant correct.

To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.

Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.

The TL application is assigned to the selected Assignee for subsequent processing.

Edit Application

To edit applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Edit button. Change any details in the form as required.

Field Inspector (FI)

FI is responsible for verifying the field details provided by the applicants.

The FI can

• Send applications back to citizens

• Send back

• Reject applications

• Verify and forward applications

• Edit applications

Send Back To Citizen

FI sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.

To send applications back to the citizen navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Send Back to Citizen button. Enter any Comments stating why the application is sent back.

Click on the Upload Files button to upload any files or images in context to the application. Click on the Send Back to Citizen button.

The system displays a success acknowledgement message stating that the application is sent back to the initiator.

Send Back

The FI can send back the TL application to the DV if there is any mistake or lapses in the document verification process.

To send back applications to the DV navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Send Back button.

Select the Assignee Name who will be responsible for verifying the application. Enter any Comments as additional information to the assignee stating why the application is sent back. Click on the Upload Files button to upload any files or images in context. Click on the Send Back button.

The application is assigned back to the selected assignee for verification of documents.

Reject Applications

Trade license applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.

To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on Reject.

Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.

The applicant will receive a rejection notification on his mobile number or email address.

Verify and Forward

The FI verifies and forwards the TL application to the Approver if the information and documents provided by the applicant are correct.

To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.

Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.

The TL application is assigned to the selected Assignee for subsequent processing.

Edit Application

To make any changes in the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Edit button. Change any details in the form as required.

Approver

The Approver is responsible for the final approval of the TL application.

The Approver can

• Send applications back to field inspectors

• Reject applications

• Approve applications

Send Back

The Approver can send back the TL application to the FI or DV if there is any mistake or lapses in the document verification process.

To send back applications to the DV or FI navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Send Back button.

Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Upload Files button to upload any files or images in context. Click on the Send Back button.

The application is assigned back to the selected assignee for verification of application.

Reject Applications

Trade license applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.

To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on Reject.

Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.

The applicant will receive a rejection notification on his mobile number or email address.

Approve Applications

The Approver signs off the TL application once the information and documents provided by the applicant are found correct. The TL Certificate is issued once the application is approved.

To approve the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Approve button.

Select the relevant Assignee Name from the list of available employees for subsequent processing. Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Approve button.

The TL application is approved and the TL Certificate is issued to the applicant. Click on the Download or Print button to download or print the TL Certificate.

CSR

Complaints can also be registered by ULB counter employees on behalf of the citizen.

The CSR or counter employees can perform the following actions on PGR -

1. File Complaints

2. Search or Track Complaints

3. Reopen Complaints

File Complaints

To file complaints on behalf of the citizen navigate to the Home page and click on the Complaints card. Else, click on the Complaints menu option in the sidebar. Click on the File Complaint tab on the screen. This will open the complaint form page.

Enter the Citizen Name. and the Citizen Mobile No. Select the relevant Complaint Type and the subtype from the drop-down list of options. Refer to the list of complaint types available in PGR. Enter any additional information in the Complaint Additional Details field. The City field will display the city specified in your profile by default. You can change the city if required. Choose the applicable Locality/Mohalla from the drop-down list. Enter the House No. and Street Name. Enter any Landmark to identify the exact location for the listed complaint.

Click on File Complaint button once you have finished filling in all the details. The system will display the Complaint Registered Successfully message along with the Complaint No.

Click on the Continue button. Your complaint details are available on the dashboard. Click on the complaint to view the complaint details.

Search Complaints

Employees can search for specific complaints using the registered mobile number of citizens or by entering the last few digits of the complaint number.

To search complaints navigate to Complaints Home page. Enter Citizen Mobile No. Or, enter the last 6 digits of the Complaint No.

Click on the Search button. The system will retrieve and display the matching records. Click on the Clear Search button to initiate a fresh search.

Reopen Complaints

To reopen the complaints navigate to Complaints > My Complaints menu option in the sidebar. Click on the closed complaint that you want to reopen. Scroll down to the Complaint Timeline section. Click on the Re-Open button on the timeline.

Select the appropriate reason for reopening the complaint. Click on the camera icon to upload any photos related to the complaint. Enter any additional information in the Comments section. Click on the Continue button once done.

The system displays an acknowledgement message stating the complaint is reopened. Click on the Go To Home button to navigate back to the home page.

GRO

The Grievance Routing Officer or GRO manages the complaints queue. The role ensures the complaints are routed to the appropriate employees for prompt action.

GROs can

1. Assign complaints

2. Re-Assign complaints

3. Share complaints

4. Reject complaints

5. Call citizens

6. Comment on complaints

Assign Complaints

Grievances filed by citizens are assigned to specific employees who are responsible for acting on and resolving the complaints.

To assign complaints, navigate to the Home page and click on the Complaints card. Or, navigate to Complaints > Open Complaints. The GRO Complaint page contains two tabs - Unassigned and Assigned complaints.

Click on the Unassigned tab. The list of unassigned complaints is available on the screen. Click on the Complaint you want to assign. This will open the Complaint Summary page.

Click on the Assign button available in the bottom right corner of the screen. This will display the list of employees. Select an employee.

Click on the Assign button.

The complaint is assigned to the selected employee.

Re-Assign Complaints

Assigned complaints can be re-assigned by the GRO depending on the situation and requirements.

To re-assign complaints navigate to the Home page and click on the Complaints card. Click on the Assigned tab. Click on the complaint you want to re-assign. Click on the Re-Assign button available on the bottom right corner of the screen. Select the employee to whom the complaint should be assigned. Click on the Assign button.

The Complaint is re-assigned to the selected employee.

Share Complaints

GROs can share complaints with other department users based on the requirements.

To share complaints click on the complaint you want to share.

Click on the share icon in blue on the top right corner of the screen.

Select the appropriate channel. The system will redirect you to the selected channel interface. Select the person or list of people for sharing. Click on the Send button.

The complaint is shared with the selected recipients.

Reject Complaints

In certain cases, the GRO might reject registered complaints. This usually happens when the complaint is beyond the operational scope of the department or the complaint is invalid.

To reject complaints navigate to the Home page and click on the Complaints card. Click on the relevant Complaint. This will open the Complaint Summary page. Click on the Reject button available in the bottom right corner of the screen. Select the appropriate Reason to Reject.

Add any additional information in the Comments space. Click on the Submit button. The complaint is rejected.

FME

First Mile Employees or FMEs are responsible for acting on citizen complaints.

FMEs can -

1. Request Re-Assign

2. Mark Resolved

3. Call citizens

4. Comment on complaints

5. Search complaints

6. Share complaints

Request Re-Assign

FMEs work on the assigned complaints. In some cases, the FMEs may request complaints to be reassigned to some other employee.

To request reassign navigate to the Complaints menu option in the sidebar. Click on Open Complaints. Search for a specific complaint using the Citizen Mobile No. or inputting the last 6 digits of the Complaint No.

Else, click on the relevant complaint from the list of open complaints. Click on the Request Re-Assign button available in the bottom right corner of the screen.

Select a specific reason for requesting a re-assign.

Enter any additional information in the Comments section. Click on the Request Re-Assign button.

Resolve Complaints

Once the complaints are actioned on the FME marks the issue resolved. The complaint is closed subsequently.

To mark the complaint resolved, navigate to the Complaints menu option in the sidebar. Click on Open Complaints. Search for a specific complaint using the Citizen Mobile No. or inputting the last 6 digits of the Complaint No.

Else, click on the relevant complaint from the list of open complaints. **Click on the Mark Resolved** button available in the bottom right corner of the screen.

Click on the camera icon to upload photos as evidence that the issue has been resolved.

Enter any additional information related to the issue resolution in the Comments section. Click on the Mark Resolved button.

The system will display an acknowledgement message. Click on the Go To Home button to navigate back to the home page.

Citizens and CE

Citizens represent individuals, communities, or business entities who are the system end-users. The PT module allows property owners to register their property details online. These details are then used for various property-related transactions.

The citizen can also approach the Counter Employee (CE) to register new property, assess property or pay property tax.

The Citizen or CE role can -

Add New Property

Citizens or CE can add new property details through the DIGIT web portal or the DIGIT mobile app.

To add a new property click on the Property Tax card available in the Citizen Services section of the Home page.

Click on the Add New Property button on the screen. This will open a new form page.

The system will display the Required Documents - Property Tax list. Note the list of documents valid for address, identity, registration, usage, special category, and occupancy proofs.

Click on the Print button to get a hard copy of the documents list for reference. Click on the Apply button to proceed with adding your property. The form sections are available on the top of the page.

Add Property Form Sections

The add property form page contains various sections that include

• Property Address

• Property Details

• Owner Details

• Document Info

• Summary

Enter the following information in the Property Address section.

The system will display the New Property form page.

The City field displays the registered city by default. Click on the drop-down list to select a different city. Enter the House/Shop No., Building/Colony Name, Street Name, Locality/Mohalla, and the Pincode. Enter the Existing Property ID in case there is a legacy property ID available for the listed property.

Click on the Next button to move to the next section.

Enter the following details in the Property Details section

Select the applicable Property Usage Type and the Property Type from the drop-down list available.

Check Yes or No to indicate Whether rainwater harvesting structure provided on the property? Enter Vasika No. and Vasika Date if applicable. Enter Allotment Letter No. and Allotment Date if applicable.

Enter Firm/Business Name if the property is listed as commercial or institutional. Enter any information in the Remarks field. Check the box Do you have any inflammable material stored on your property? if it is true. Check the box adjacent to Height of property more than 36 feet? if it is true. Fill in the Unit details if the selected property usage type is Commercial, Institutional, Other Non-Residential, or Residential.

The Unit Usage Type by default accepts the Property Usage Type value. Select the applicable Sub Usage Type for the listed property in case of Commercial or Institutional properties. Select the most applicable option for the type of Occupancy. Enter the Built-up-area (sq ft) value of the property. Select Floor to identify the relevant floor of the property. Click on +Add One More Unit button to add more units.

Click on the Next button to proceed to enter the Owner Details.

Enter the following information in the Owner Details section. Select the relevant Type of Ownership. Enter the Owner’s Name.

Check the applicable Gender of the owner. Enter the owner’s Mobile No. and Guardian’s Name. Select Relationship of the owner with the guardian. Enter the applicable Special Category. Enter the owner’s Email Id and the Correspondence Address. Check the Same as property address box if the correspondence address is the same as the address of the listed property. The Correspondence Address field is auto-populated in that case.

Click on the Next button to move to the Documents section.

Upload the required documents in the Documents section of the application form. In the Select Document field, select the type of document you are uploading for Address Proof, Identity Proof, Registration Proof, Usage Proof, and Construction Proof.

Click on the Upload File button to upload the documents.

Click on the Next button to proceed to the next section.

Click on the Add Property button once the details are reviewed and corrected. The system displays the New Property Successfully Added acknowledgement message.

The Property ID is available along with this message.

Click on the Download button on top of the message box to download the application. Click on the Print button to print the application.

Search Property

To search for a submitted application or track the status of submitted applications navigate to the Property Tax home page. There are two search options available. Users can search by property or application.

To Search by Property click on the Search Property tab. Enter the ULB. The system displays the registered City or ULB details by default. Enter any of the following search parameters or combinations to refine the search for property. Enter the Owner Mobile No. or the Unique Property ID allotted by the system. Enter the Existing Property ID if there is any legacy ID linked to the property.

Click on the Search button to view the results. Click on the Reset button to renew search with different parameters.

To Search by Application click on the Search Application tab.

Enter any of the following search parameters or combinations to refine the search for property. Enter the Application No. or the Owner Mobile No. or the Unique Property ID.

Click on the Search button to view the search results. Click on the Reset button to renew search with different parameters.

The search results show the filtered list of property entries along with the application Status.

An Active Status means the listed property is pending for further action. Inworkflow status means there is some action going on for the listed property and hence it is not accessible for any other action. Once the action is complete the status will change to Active.

Click on the Unique Property ID or Application No. hyperlink to access the property details.

Assess Property

Listed properties are assessed every financial year to calculate the property tax amount.

To assess property navigate to the Property Tax >> Assess & Search menu option on the sidebar. Alternatively, click on the Property Tax card on the Home page. Enter the required search parameter to refine your search for properties.

Click on the Search button to view the results. Click on the relevant Unique Property ID.

Scroll down the Property Information page to view the property details. Expand the Assessment History panel to view the previous assessment details.

Click on the Re-Assess button if you want to reassess the property. Expand the Payment History panel to view earlier payments made for the listed property.

Click on the Download Receipt button to get a soft copy of the listed payment. Expand the Application History panel to view the property application details.

Click on the View Details button to fetch application details. Click on the Assess Property button.

Select the relevant Financial Year.

The panel will display the Property Tax Amount details.

Click on the Add Rebate button to apply any rebates or discounts on the tax amount. This feature is not available for the citizens.

Enter any Additional Charges amount, if applicable. Select the appropriate Reason for Charges. Enter any Additional Rebate amount, if applicable. Select the appropriate Reason for Rebate.

Click on the Submit button to apply the rebate or charges to the tax amount. Click on the Calculation Details button to view the calculation logic applied for calculating the tax amount.

Click on the OK button to move back to the Assessment page.

Click on Assess Property once you complete reviewing all details. The system will display the assessment success acknowledgement message.

Click on the Proceed to Payment button to pay the property tax. Else click on the Home button to navigate back to the home page.

Pay Property Tax

Applicants have to pay the property tax once the property is assessed for the specified financial year.

To make payment for property tax click on the Proceed to Payment button after the property assessment is complete. The Payment Collection Details panel displays the tax Fee Details.

Enter the payment details. The system allows you to pay by cash, cheque, or credit/debit card. Click on the Cash, Cheque, Credit/Debit Card tab depending on the preferred payment method.

Enter payment details as requested on the screen. Click on the Generate Receipt button to confirm the payment. The screen displays the success acknowledgement message along with the Payment Receipt No.

Once the payment is complete the Property Tax Receipt is issued. Click on the Download or Print button to download or print the tax Payment Receipt.

Transfer Property Ownership

The PT module allows users to transfer the ownership of property.

To transfer the ownership of property search for the property by entering the Unique Property ID or any other search parameter. Click on the Unique Property ID to open the application. Scroll down the Property Information page. Click on the Transfer Ownership button available in the Owner Details panel.

The system will display the list of Required Documents - Transfer to Ownership.

Click on the Print button to print the list of documents. Click on the Transfer Ownership button to proceed with the mutation process. The Transfer of Ownership form page is displayed.

The application timeline shows three sections -

1. Transfer Details

2. Document Upload

3. Summary

The Transfer Details page includes three panels -

Transferor Details - This panel displays the current owner details.

Transferee Details - This panel requires the user to input the details of the individual to whom the property is to be transferred.

Enter the following details in the form -

Select applicable Ownership Type. Enter the Name, Gender, and Mobile No. of the transferee. Enter Guardian’s Name of the transferee and the Relationship with Guardian. Enter the Email address of the transferee. Select the relevant Special Applicant Category. Enter the Correspondence Address of the transferee.

Registration Details - This panel requires the user to input the registration details in context to the transfer of the property ownership.

Enter the following details in the form.

Select Reason for Property Transfer. Enter Property Market Value, the Registration Document No. and the Registration Document Issue Date. Enter the Registration Document Value. Enter any Remarks.

Click on the Next Step button to move to the Document Upload section.

Select Document you want to upload for Address Proof, Identity Proof, and Registration Proof. Click on the Upload File button to upload the copy of scanned documents.

Click on the Next Step button to move to the Summary section.

The Summary page will display the filled-in application details. Scroll down the page to review the information entered. Click on the Previous Step button to go back and make any changes in the form.

Click on the Submit button once all details are reviewed. The screen will display the application success message. Click on the Download button on top of the message box to download the application. Click on the Print button to print the application.

Edit Property

To make any changes in the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Edit Property button available at the bottom of the page. Change any details in the form as required. Click on the Update Property button once all changes are complete.

Document Verifier (DV)

DV is responsible for verifying the supporting documents uploaded by the property applicants or the counter employee on behalf of the applicants.

The DV can

Reject Applications

Property applications are rejected if the supporting documents uploaded by the applicant fails to comply with the property regulatory requirements or the details provided in the form are incorrect.

To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on Reject.

Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.

The applicant will receive a rejection notification on his mobile number or email address.

Verify and Forward

The DV verifies and forwards the property applications to the Field Inspector if the DV finds all information and documents provided by the applicant correct.

To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.

Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.

The property application is assigned to the selected assignee for subsequent processing.

Edit Application

To edit applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Edit button. Change any details in the form as required.

Field Inspector (FI)

FI is responsible for inspecting and verifying the field details of the property in the application.

The FI can

Send Back To Citizen

FI sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.

To send applications back to the citizen navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Send Back to Citizen button. Enter any Comments stating why the application is sent back.

Click on the Upload Files button to upload any files or images in context to the application. Click on the Send Back to Citizen button.

The system displays a success acknowledgement message stating that the application is sent back to the initiator.

Send Back

The FI can send back the PT application to the DV if there is any mistake or lapses in the document verification process.

To send back applications to the DV navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Send Back button.

Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Upload Files button to upload any files or images in context. Click on the Send Back button.

The application is assigned back to the selected assignee for verification of documents.

Reject Applications

Property tax applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.

To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on Reject.

Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.

The applicant will receive a rejection notification on his mobile number or email address.

Verify and Forward

The FI verifies and forwards the property applications to the Approver if the information and documents provided by the applicant are correct.

To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.

Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.

The property application is assigned to the selected assignee for subsequent processing.

Approver

The Approver is responsible for the final approval of the PT application.

The Approver can

Send Back

The Approver can send back the property applications to the FI or DV if there is any mistake or lapses in the document verification process.

To send back applications to the DV or FI navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Send Back button.

Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Upload Files button to upload any files or images in context. Click on the Send Back button.

The application is assigned back to the selected assignee for verification of application.

Reject Applications

Property applications are rejected if the supporting documents uploaded by the applicant fails to comply with the regulatory requirements or the details provided in the form are incorrect.

To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on Reject.

Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.

The applicant will receive a rejection notification on his mobile number or email address.

Approve Applications

The Approver signs off the PT application once the information and documents provided by the applicant are found correct.

To approve the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.

Click on the Take Action button available at the bottom of the page. Click on the Approve button.

Select the relevant Assignee Name from the list of available employees for subsequent processing. Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Approve button.

The property application is approved.

Introduction to PT

The Property Tax (PT) module offers the citizens and governance bodies a convenient and transparent means of processing property taxes. Local governing bodies identify the applicable tax slabs for different types of properties. The PT module assesses properties, calculates tax amount, processes tax payment and generates tax collection reports.

Key Features

The PT module enables citizens to pay property taxes online. It facilitates the governing bodies process property tax payments.

User roles

Refer to the table below to understand the different user roles and the scope of action linked to each role. The applicable user roles and action items can vary from one State to another. DIGIT customizes the workflows to suit the requirements defined at the State level.

Using PT

This section guides you through the details of using the PT module for each role. Click on the relevant role below to learn more about how to use the PT system.