Employee User Manual
This section illustrates the steps for different employee user roles at the ULB level
Last updated
This section illustrates the steps for different employee user roles at the ULB level
Last updated
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
The Document Verifier (DV) is responsible for verifying the required and supporting documents uploaded by the citizen or the stakeholder with the building permit or occupancy certificate application. The application is forwarded to the Field Inspector for further review once the DV finds the documents uploaded meet the requirements. Else, the application is either sent back to the citizen for refurbishing the documents or rejected.
DV can
DV can send the application back to the citizen for any corrections or if any vital document has not been uploaded. The DV can also upload the documents on behalf of the citizens.
To send the application back to the citizen
Click on the Application No. hyperlink available in the list of applications Assigned to Me section of the employee dashboard.
Or, enter the Application No. or any other search parameter to search for the application.
Click on the Application No. link to open the application.
Scroll down the application page to review the filled in details. Click on the View File button to open the documents uploaded in the application.
Click on the Upload button to upload relevant documents and NOC documents on behalf of the citizen.
Click on the Take Action button at the bottom of the application page once the review is complete.
Click on the Send Back to Citizen button if the documents do not meet the application requirements or any document is missing.
Select the applicable Assignee Name. State the reasons for sending the application back to the citizen in the Comments section.
Click on the Upload Files button to upload any supporting documents. Click on the Send Back to Citizen button.
The application is placed back in the Citizen queue for required edits.
The DV can reject the application if the documents and information furnished by the citizen do not meet the permit or occupancy guidelines.
To reject or revoke applications
Enter the Application No. or any other search parameter to search for the application. Click on the Application No. link to open the application.
Scroll down the application page to review the filled in details. Click on the View File button to open the documents uploaded in the application.
Click on the Take Action button at the bottom of the application page once the review is complete.
Click on the Reject button if the documents do not meet the application requirements or the information provided in the application is inaccurate.
State the reasons for rejecting the application in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Reject button.
The application is rejected and a notification is sent to the owner informing the same.
Permit orders are sanctioned instantly for low-risk applications. However, the application goes through the normal workflows for document verification, field inspection, and NOC verification. The ULB authorities can revoke the permit order in case any anomalies are detected during the verification process.
Applications can be revoked at any stage by the Document Verifier, Field Inspector, or the NOC Verifier.
To revoke application
Click on the Application No. in the Assigned to Me section of the employee dashboard or enter the Application No. or any other search parameter to search for the application.
Click on the Application No. link to open the application. Scroll down the application page to review the filled in details. Click on the View File button to open the documents uploaded in the application.
Click on the Take Action button at the bottom of the application page once the review is completed.
Click on the Revocate button if the application details do not meet the permit requirements.
Enter the reason for revoking the permit in the Comments field.
Click on Upload Files to attach supporting documents. Click on the Revocate button. The permit order is revocated.
The DV verifies and forwards the application if the documents and information provided in the application are found satisfactory and complete.
To verify and forward the application
Enter the Application No. or any other search parameter to search for the application. Click on the Application No. link to open the application.
Scroll down the application page to review the filled in details. Click on the View File button to open the documents uploaded in the application. Click on the Take Action button at the bottom of the application page once the review is complete.
Click on the Forward button once all documents are verified.
Select the applicable Assignee Name who will carry out the next phase of verification. Provide any additional information for the assignee in the Comments section.
Click on the Upload Files button to upload any supporting documents. Click on the Verify and Forward button.
The application is forwarded to the field inspector for further processing.
The field inspector or FI is responsible for conducting the field inspection of the construction site and premises. The FI prepares the inspection report based on the observations on the defined inspection parameters.
The FI can
FI prepares the field inspection report and attaches the report to the application.
To prepare the inspection report
Click on the Application No. hyperlink available in the list of applications Assigned to Me section of the employee dashboard.
Or, enter the Application No. or any other search parameter to search for the application. Click on the Application No. link to open the application.
Scroll down the application page to review the filled in details. Enter the Inspection Date and Inspection Time in the Inspection Report -1 panel. FI can add multiple field inspection reports as required.
Mark Yes or No as applicable for each item in the Inspection Checklist. Enter any additional information in the Remarks section available for each item in the checklist.
Select the applicable Document Type for each of the listed Documents. Click on the Upload File button to upload the relevant documents.
Click on +Add Another Field Inspection Report button to append additional inspection details.
Click on the Take Action button at the bottom of the application page once the review is complete.
To send the application back to the citizen
Click on Send Back to Citizen if any information or document is missing in the application.
Select the applicable Assignee Name. State the reasons for sending the application back to the citizen in the Comments section.
Click on the Upload Files button to upload any supporting documents. Click on the Send Back to Citizen button.
The application is placed back in the Citizen queue for required edits.
The FI can reject the application if the documents and information furnished by the citizen do not meet the permit or occupancy guidelines.
To reject the application
Click on the Reject button if the documents do not meet the application requirements or the information provided in the application is inaccurate.
State the reasons for rejecting the application in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Reject button.
The application is rejected and a notification is sent to the owner informing the same.
The FI verifies and forwards the application if the documents and information provided in the application are found satisfactory and complete.
To forward the applications
Click on the Verify and Forward button.
Select the applicable Assignee Name who will carry out the next phase of verification. Provide any additional information for the assignee in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Verify and Forward button.
The application is forwarded to the NOC Verifier for further processing.
The NOC Verifier is responsible for checking the no-objection permissions obtained for various civic authorities in context to the building construction. Commonly, a NOC is required from the Airports Authority and the Fire department to certify all guidelines are met by the builder and owner. If all requirements are met the NOC verifier forwards the application to the BPA Approver.
NOC Verifier can
The NOC Verifier can send the application back to the citizen in case there are some details missing in the form.
To send the application back to the citizen
Click on the Application No. hyperlink available in the list of applications Assigned to Me section of the employee dashboard. Or, enter the Application No. or any other search parameter to search for the application.
Click on the Application No. link to open the application.
Scroll down the application page to review the filled in details.
Click on the View File button to review the NOC documents uploaded with the application. Click on the Upload File button to upload NOC documents on behalf of the NOC issuing authority like Fire or Airport.
Click on the Take Action button at the bottom of the application page once the review is complete.
Click on the Send Back to Citizen button if the documents do not meet the application requirements or any document is missing.
Select the applicable Assignee Name. State the reasons for sending the application back to the citizen in the Comments section.
Click on the Upload Files button to upload any supporting documents. Click on the Send Back to Citizen button.
The application is placed back in the Citizen queue for required edits.
The NOC Verifier can reject the application if the documents and information furnished by the citizen do not meet the prescribed guidelines.
To reject the application
Click on the Reject button if the documents do not meet the application requirements or the information provided in the application is inaccurate.
State the reasons for rejecting the application in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Reject button.
The application is rejected and a notification is sent to the owner informing the same.
The NOC Verifier verifies and forwards the application to the BPA Approver if the documents and information provided in the application are found satisfactory and complete.
The NOC Verifier cannot forward the application to the BPA Approver until and unless the NOC from the respective authorities is received.
To forward the applications
Click on the Verify and Forward button once all details are verified and found satisfactory.
Select the applicable Assignee Name who will carry out the next phase of verification. Provide any additional information for the assignee in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Verify and Forward button.
The application is forwarded to the BPA Approval for final approval.
The BPA Approver is responsible for approving or rejecting the application for building permits or occupancy certificates. Once approved the owner can download the permit or the occupancy certificate from the portal.
The BPA Approver can
BPA Approver can reject the application if the documents and information furnished by the citizen do not meet the prescribed guidelines.
To reject applications
Click on the Application No. hyperlink available in the list of applications Assigned to Me section of the employee dashboard.
Or, enter the search parameter to find the application pending for approval.
Click on the Application No. link to open the application. Scroll down the application to review the filled in details. Check the applicable conditions in the Permit Conditions list.
Enter any additional Permit Condition in the space given below the list. These conditions will be appended in the permit order. Click on the +Add More button to add more conditions.
Click on the Take Action button. Click on the Reject button if the documents do not meet the application requirements or the information provided in the application is inaccurate.
State the reasons for rejecting the application in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Reject button.
The application is rejected and a notification is sent to the owner informing the same.
The BPA Approver approves the application for building permit or occupancy certificate once the verification is complete and prescribed guidelines are met.
To approve applications
Click on the Approve button once all requirements and verifications are complete.
Provide any additional information for the assignee in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Approve button.
The application is approved.
The citizen or the stakeholder can now download and print the building permit or occupancy certificate from their account only after paying the permit fee. There is no fee applicable for an occupancy certificate.
