The faecal sludge management system is designed to improve citizen services, ensure the waste is disposed of at the locations designated by the state and assist the ULB in managing the desludging operations.

Key Features

• Apply for desludging services

• Make payment for services

• Register desludging operators

• Update vehicle logs

User Roles

Refer to the table below to understand the different user roles and the scope of action linked to each role. The manual provides a detailed description of how to use the system for each role.

Using FSM

This section guides you through the details of using the FSM module for each role. Click on the relevant role below to learn more about how to use the FSM system.

• Citizens

• Employees

• DSO

• SeTPO

The Desludging Operators or DSOs are responsible for initiating and completing action on the citizen requests for desludging services. The requests are routed to the respective DSOs by the ULB officials. The DSOs update the application status once the services are delivered and payments collected.

DSOs can -

• Assign vehicles for desludging services

• Decline service requests

• Complete service requests

Assign Vehicles

Click on DSO Login.

Enter the registered Mobile Number.

Enter the OTP received on the registered mobile number.

The DSO Inbox displays the list of applications pending for action. Click on the arrow icon to view the applications.

Applications with Status as Pending DSO Approval requires the DSO to initiate action. DSOs can either Assign Vehicle to complete the service request or Decline Request in case the service request cannot be fulfilled for some reason.

Scroll down the application page and click on Take Action button. Click on Assign Vehicle.

Select and enter the Vehicle Registration No. The Vehicle Capacity (Ltrs) field is auto populated depending on the selected vehicle. Click on Assign Vehicle. The vehicle is assigned successfully to the listed service request.

The application status changes to DSO InProgress.

Complete Request

Click on the Take Action button and click on Complete Request.

The Septic Tank / Pit emptied On field assumes the current date by default. Change the date if required.

The Volume of Waste Collected (Ltrs) field displays the vehicle capacity value by default. Change if required.

The request is completed successfully.

Decline Request

Click on the Take Action button and then click on Decline Request.

Select and enter the applicable Reason for Declining. Enter any Comments to validate the request decline. Click on Decline Request button.

The service request is Declined Successfully.

Citizens represent individuals or communities who are the system end-users. The FSM module provides the citizens with the scope to apply for desludging services and make the payment for the applied services.

The citizens can -

• Apply for desludging services

• Check application status

• Download application acknowledgement

• Make payment for applied services

• Rate the services provided by the Urban Local Bodies (ULBs)

Apply for Desludging Services

Enter Mobile Number, Name, and City details. Click on Continue button.

Enter the OTP received on the given mobile number. Click on Continue. The system validates the details and allows the user to log in to the system with the registered mobile number.

Enter your registered mobile number and the OTP received on the mobile to log in. Click on Continue with Whatsapp button to register your service request using the whatsapp channel.

Click on Continue button.

Click on Apply for Emptying of Septic Tank/Pit option on the home page.

Select the relevant Property Type.

The system provides cost estimate details based on the selected property type. Click on the Next button.

Select the applicable Property Sub Type.

Enable the Location Finder to allow GPS to track current location. Or, move the pin to the location manually. Alternatively, you can also enter the location in the Search bar.

Click on Skip and Continue button in case you are unable to provide a GPS location.

The Pincode field gets auto-populated if the location is selected on the map. Else, enter the Pincode of the location details manually. Click on Skip and Continue in case you are unable to provide the Pincode details.

City and Locality/Mohalla fields are auto-populated once the Pincode is entered. Else, select the City and applicable Locality/Mohalla from the drop down list.

Select Yes if your property is located in a notified slum area. Else, select No. Click on the Next button to move to the next screen.

Select and enter the Slum Name from the available drop down list.

Enter the Street Name and Door No. details.

Provide a Landmark to enable the service providers to find the location easily.

Select the applicable Sanitation Type from the listed options. Click on Skip and Continue button if you are not sure about the sanitation type.

Enter the dimensions of length, breadth, and depth in meters to indicate the Pit/Septic Tank Size. Enter the diameter and depth in meters in case the sanitation type is a soak pit.

Click on the Next button to move to the Summary page.

Cross verify the filled in details on the Summary page. Click on the Change button available for the field that requires any edits. Scroll down the page to review the application details.

Click on the Submit button once the review is complete and the details are satisfactory.

The system displays the Application Submitted message. The Application No. is generated.

Click on the Download button on the screen to generate a pdf copy of the application.

The system triggers a notification along with the Application No. and details to the registered mobile number. Any subsequent updates and action on the application also trigger a notification to the applicant.

Check Application Status & Make Payment

Click on My Applications in the citizen home page. Click on the View button for the application pending for payment.

Scroll down the application and click on the Make Payment button.

Select the applicable Payment Method and then click on the Pay button.

The system displays a payment acknowledgement message along with the Payment Receipt No. Click on the Print Receipt button to get a printed receipt.

Rate Services

Applicants can rate the services given and provide detailed feedback on their applications.

Go to My Applications and click on the View button for the application having the status Pending for Citizen Feedback.

Scroll down the application to the Application Timeline section. Click on the Rate Us button.

Enter your ratings by clicking on the number of stars. Answer the questions on the feedback form.

Enter any additional insights in the Comments box. Click on the Submit button.

The feedback is submitted.

The Septage Treatment Plant Operator (SeTPO) receives the list of planned desludging requests available in the system and updates the vehicle log entering the FSTP/STP every day.

SeTPO can

• Update desludging vehicle log

Update Vehicle Log

Log in to the system with the SeTPO credentials.

Click on Faecal Sludge Management card on the page.

The user Inbox provides a summary log of vehicles and total waste collection capacity available for disposal. Click on the arrow icon to enter the Inbox.

The inbox displays the Vehicle Log details. Click on the Vehicle Log to view the waste volume collected details at the plant.

Edit the Waste Received (Ltrs) value to indicate the volume of waste collected by the selected vehicle. The vehicle capacity value is auto-populated here by default. Edit the Time of Dumping of the waste as required.

The Vehicle Log screen displays the waste collection and the waste generator details. Scroll down to view the details.

Click on the Submit button to update the vehicle log details.

ULB officials or employees receive the service requests and are responsible for routing these requests to specific DSOs.

Employees can -

1. Create Desludging application

2. Make payment

3. Update application / Generate Demand

4. Assign DSO to an application

5. Re-assign DSO to an application

6. Cancel the application

7. Reject the application

Create Desludging Application

Log in as employee FSM Creator role.

Click on the Inbox to view the list of applications created by the signed in user.

Click on New Emptying of Septic Tank / Pit Application option.

Select the relevant Application Channel to indicate the channel that the employee is using to create a new service request. The applicant may use the telephone to raise requests or the local office counter.

Enter the Applicant Name and Applicant Mobile No.

Select the relevant Property Type and Property Sub Type.

Enter the Pincode, City, Locality/Mohalla, Slum Name, Street Name, Door No. and Landmark details in the Location panel.

Select the applicable Onsite Sanitation Type from the drop down list. Enter the Pit Dimension or dimensions in meters for the selected sanitation type.

Select the Vehicle Type that will be required to fulfil this request. Enter the required No. of Trips and Amount per Trip details to calculate the Total Amount payable for the service request.

Click on the Submit Application button.

The application is submitted and an Application No. is generated. Click on the Download button on the screen to generate a pdf copy of the application for future reference.

The system will trigger notifications to the applicant mobile number with the application number and status updates.

Update Application

Employees can update application details on behalf of the applicant.

Search for the application by the application number or any other search filter. Scroll down the application and click on the Take Action button. Click on Update Application. Make the required changes and resubmit it.

Make Payment

Employees can collect the payment for the service requested at the counter. Payments can also be collected for applications raised by citizens online.

Navigate to the employee Inbox.

Search for the application in the inbox using the search filters provided. Fetch applications that has the status as Pending for Payment. Click on the relevant application to open it.

Scroll down the application and click on the Take Action button. Click on Collect Payment.

The payment details are available on the screen.

Enter the Payer Details to proceed with the payment. Select the Paid By option as Other in case the payment is not made by the applicant. Enter the Payer Name and Payer Mobile No. details. Else, select Owner. The applicant or Payer Name and Payer Mobile No. are auto-populated from the application.

Select the relevant Payment Mode and proceed with the payment details. Click on Generate Receipt once the payment is done.

The Payment Collected acknowledgement provides the payment Receipt No. Click on the Print Receipt button to print the receipt.

Assign Requests to DSO

Employees assign the received service requests to relevant DSOs for action.

Search for applicants Pending for DSO Assignment. Click on the Application No. to open it.

Scroll down the application and click on the Take Action button. Click on Assign DSO.

The selected Vehicle Type and Vehicle Capacity (Ltrs) are auto-populated from the details entered in the application. Select the relevant DSO Name from the drop-down list. The list of DSOs is populated on the basis of the selected vehicle type.

The Expected date of completion shows the current date by default. Change this if required. Click on the Assign button.

The request is assigned to the selected DSO.

Re-assign DSO

Employees can reassign to other DSOs in case the request has been rejected or declined by the DSO for some reason.

Search for applications Pending for DSO Approval status. Click on the relevant Application No. to open it.

Scroll down the application and click on Take Action button. Click on Re-assign DSO.

Select the applicable Reason for Re-assign. Select the relevant DSO Name. Update the Expected date of completion if required. Click on the Reassign button.

The DSO is reassigned successfully.

Complete or Decline Request

Employees can complete or decline service requests on behalf of the DSO.

Search for application with the status as DSO InProgress. Click on the Application No. to open it.

Scroll down the application and click on the Take Action button. Click on Complete Request or Decline Request. Fill in the request details on behalf of the DSO to complete or reject the request.