DIGIT Roadmap

Product themes and deliverable

Roadmap Overview

Commitment and transparency are deeply ingrained values defining our product development approach. We are constantly developing new capabilities to facilitate the digital transformation of our cities. Take a glimpse into our DIGIT Roadmap to learn more about our upcoming tools and features.

Key Themes And Objectives

Themes	Objectives
Theme 1: Standardize and simplify for ease of use	Standardize software support processes, knowledge repositories; Improve tools to support automation
Theme 2: Deliver value to States	Deliver product backlog, completion of DIGIT products and decision support systems
Theme 3: Increase ease of use and ease of access to citizens	Create integrated user experience with a key focus on flexibility, accessibility, quality of service; Optimized user experience
Theme 4: Enhance data privacy and security	Update and enhance data privacy parameters on DIGIT across reports, modules, and dashboards
Theme 5: New product innovation	Identify high-impact product innovation areas through validation, understanding the domain, and processes involved

Quarter 1 - April to June 2020

Release Date: 01/06/2020	Beta date:	GA date:

Water & Sewerage (W&S) -

• Provide the capability to apply for new Water and Sewerage Connection. This simplifies the application process for Citizens and for Employees.

  • All the steps from application submission to connection provision are digitized.

  • All the processes and steps can be mapped to SLAs to enable tracking and monitoring for improving quality of service to citizens

  • Through standard workflows and notifications, citizens are updated on the status of the application and action needed.

  • Provide a configurable ‘Connection fee’ computation mechanism

• The Water and Sewerage Connection is integrated with the DIGIT Property Registry. This enables ULBs to maintain a single source of truth for Properties in a decentralized manner, and ensure data is updated in a transparent and verifiable manner.

Property Tax (PT) -

Provide Citizens with the capability to search properties registered in DIGIT in the public domain without Login.

EoDB mandates the following details about a Property should be verifiable information, available in the public domain -

• Ownership of the property for prospective buyers

• Pending dues

• Historical or past data about the property

Online Building Plan Approval System(OBPAS) -

• Provide the capability to scrutinize the plan diagram for occupancy certificate post-construction online

• Facilitate stakeholder to apply for an occupancy certificate application online

  • Provision to view the comparison report online, which shows the delta between permit diagram before construction and OC diagram post-construction.

• Enable document scrutiny and real-time field inspection by the ULB officials

• Generate occupancy certificate online with QR code

• The entire application process is digitized without manual intervention.

• Enable Citizen to make payments for a permit online

• Keep Citizen informed of the application current status and probable SLAs by which the task would be complete

Integrated user Experience -

• Enable ease of payments for Citizens

  • Citizens can pay their property tax dues without having to login into the system. Citizens can access this feature from open search, SMS/email notification, or any physical artefact having a payment link

  • At the time of bill generation, SMS and an email notification will be triggered to the citizen’s registered IDs. The notification will have a payment link that will direct the citizen to the common payment page. Users can make the payment without having to log in.

  • Bills will have a payment QR code printed. Each bill will have a unique QR code which will be a link to the common pay page.

Quarter 2 - July to September 2020

Release Date: 01/06/2020	Beta date:	GA date:

Water & Sewerage (W&S) -

• Provide the capability to modify existing Water and Sewerage Connection. This simplifies the process for modification of Connection for Citizens and for Employees in a transparent manner through

  • Notifications

  • Workflow steps for verification of details

Decision Support System (DSS) -

• Enhancements to Real-Time Dashboards with focus on the following

  • Improved drill-downs and drill throughs

  • Enhancements to search capability

  • Redesign for greater usability through mobile

  • Rigorous testing on multiple browsers and device sizes to improve responsiveness

Online Building Plan Approval System(OBPAS) -

• EODB mandates CAF ( Common application form) for building permits

  • Allows citizen to create permit application as well as the application for NOCs in a single interface

• Facilitate NOC department users to log in to the system online

  • View and process the application

  • Provide NOC online

• Facilitate ULB users to validate the NOCs provided by the NOC department user online and process the building permit and occupancy certificate application.

• Enable citizen to check the status of both permit application and NOC application online

Enhancement to Platform Capability -

• Capability to handle Advance payments. This will be a platform level capability available for all Services. The first reference implementation of this will be with the Water & Sewerage module

  • Pay/ Adjust excess amount against the demand generated

  • Generate Receipt showing the excess payment

  • Generate Bill with advance amount adjustment

• PGR Integration with WorkFlow service

  • The integration will help PGR to get features of workflow directly such as common Inbox for the employee, configurable actions for a role, view history, edit, comment, view summary

  • Workflow configuration will be possible while implementing it in new states (if required) as per their requirement.

Integrated user Experience -

• Provide the capability to make payments through Whatsapp

  • Creating an additional channel for payment

  • Improve demand collection efficiency

  • Improve the ease of search and view bills

  • Improve speed and convenience for bill payment

• Revamp the ‘User Experience’ to improve ease of use and ease of access for Citizens and Employees with focus on ‘Inclusiveness’

  • Evaluate alternative UX designs which improve- accessibility, usability and content

New Product Innovation -

• Work with a knowledge partner to study and identify areas to be addressed in the domain of ‘Non-networked Sewerage Management’. This study will help identify:

  • Need assessment

  • Potential areas, where Digitization can be used

  • Solution Map

Standardization and Simplification -

• Standardization of Master Data, Configurations, Taxonomies for ease of deployment

Knowledge assets, Tools, Documentation -

• Upgrades to Product and Technical Documentation, Templates, Release Documentation

• Knowledge repository setup for internal users and Partners

• Self-help demo setup

• Product Training material

Quarter 3 - October to December 2020

Functional Enhancements -

• Functional enhancements to meet State or Partner requirements.

• Possible Products - mCollect, Finance

Enhancement to Platform Capability -

• Provide the capability to configure notifications based on the channel - Email, SMS, Whatsapp

• Enhancements to the Workflow services to address advanced use cases - auto-routing, escalation

Decision Support System -

• Enhancements to Real-Time Dashboards to enable

  • Employee Performance Measurement

  • Configurable Notifications

Data Privacy -

• Update and enhance the data privacy parameters on DIGIT in all aspects- reports, dashboards, specific modules

Standardization and Simplification -

• Improve automation test cases coverage

• Automating onboarding procedures

• Add a provision to simplify most often asked state-level UI changes

Integrated User Experience -

• Redesigned Citizen Portal with enhanced accessibility, findability

• Redesigned Citizen and Employee User Experience

New Product Innovation -

• Impactful product Innovation areas through validation and understanding the domain and processes involved by working with customers and partners

• Proof of Concept for one Product. Possible: “ Fecal Sludge Management”

Knowledge assets, Tools, Documentation -

• Upgrades to Product and Technical Documentation, Templates, Release Documentation

• Knowledge repository setup

• Self-help demo setup

• Product Training material