PGR 2.2 Release Notes
DIGIT 2.2 changes in the PGR Module
Overview
This release provides a revamped UX to all the stakeholders using the PGR product. Updated UX will drive the adoption and increase employee efficiency. Also, we’ve configured a workflow service in the product which will speed up the GTM speed as it can be configured easily.
Release Highlights
Revamped UI and UX for all stakeholders
API redesign and workflow integration
PGR migration from v1 to v2 including the workflow data and reindexing
DSS config changes to support PGR v2
Release Features
Key Feature
Description
Revamped UI and UX for all stakeholders
Key features of the new UI -
Well defined call to actions
Mobile-first approach
In-app help and messaging
Searchable dropdowns, pincode mapping with ULB and locality.
Complaint search filters on the employee side for efficient ops
API redesign and workflow integration
API redesign to cater to new UX (details will be added by tech team). Workflow service has been integrated with PGR and the simple flow has been configured. Now, administrators can easily customize PGR complaint resolution flow in the system.
PGR migration from v1 to v2 including the workflow data and reindexing
All the data has been migrated and indexed in V2 so that it can easily be viewed and analysed in the DSS.
DSS config changes to support PGR v2
It will be added by the tech team in tech documentation.
Known Issues
None
Upcoming Release Features
None
Reference Doc Links
Doc Links
Description
Last updated
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