PGR 2.2 Release Notes

DIGIT 2.2 changes in the PGR Module

Overview

This release provides a revamped UX to all the stakeholders using the PGR product. Updated UX will drive the adoption and increase employee efficiency. Also, we’ve configured a workflow service in the product which will speed up the GTM speed as it can be configured easily.

Release Highlights

1. Revamped UI and UX for all stakeholders

2. API redesign and workflow integration

3. PGR migration from v1 to v2 including the workflow data and reindexing

4. DSS config changes to support PGR v2

Release Features

Key Feature	Description
Revamped UI and UX for all stakeholders	Key features of the new UI - Well defined call to actions Mobile-first approach In-app help and messaging Searchable dropdowns, pincode mapping with ULB and locality. Complaint search filters on the employee side for efficient ops
API redesign and workflow integration	API redesign to cater to new UX (details will be added by tech team). Workflow service has been integrated with PGR and the simple flow has been configured. Now, administrators can easily customize PGR complaint resolution flow in the system.
PGR migration from v1 to v2 including the workflow data and reindexing	All the data has been migrated and indexed in V2 so that it can easily be viewed and analysed in the DSS.
DSS config changes to support PGR v2	It will be added by the tech team in tech documentation.

Known Issues

None

Upcoming Release Features

None

Reference Doc Links

Doc Links	Description