Public Grievances & Redressal (PGR)
PGR module simplifies the public grievance management process
About PGR
DIGIT-Public Grievance & Redressal (PGR) is a web and mobile-enabled system designed to register and resolve public grievances. The seamless interface enables citizens to submit their grievances anytime and from anywhere. The complaints are routed to the concerned municipal departments and employees who work towards resolving the issues within a specified time limit. This digitized and easily configurable platform facilitates speedy and efficient resolution of civic complaints while providing the local urban bodies with an intuitive system that categorizes issues and helps them to initiate corrective actions, without any delay.
Key Features
Efficient public grievance redressal mechanism
Simple user registration and login system
Simplified complaint and sub complaint selection options
GIS location mapping
Easy complaint status tracking options
Interactive dashboards
Auto-escalations and SLAs
Section Overview
This section contains all docs and information required to understand the PGR module, its key features, functional scope, and configuration details. Click on the links below to learn more about deploying, configuring, customizing, and using the PGR module.
Functional Specifications
PGR Roadmap
PGR User Manual
Product Brochure
PGR Workflows
Master Data Configuration Template
PGR Service Configuration
Implementation Handbook
Demo Script
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Contact Us
Reach out to us through any of the below-mentioned contact channels for any assistance or additional information on PGR module deployment.
#147/J, 1st floor, 10th Cross, 12th Main, 3rd Block, Koramangala, Bangalore 560034
+91 80 4125 5708
contact@digit.org
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