Workflow Actions

Introduction

Workflow action defined as an activity which is performed by a workflow user on a service request/ application during the workflow. All the workflow actions are predefined and performed a well-defined job once performed.

In its nature actions are not configurable, only the localization of actions is permissible as a configuration.

Data Table

S. No.

Action

Description

Module(s)

1

Initiate

The action will start the application for citizen and CEMP

Trade Licenses, Property Tax, Building Plan Approval

2

Edit

Using this action the application can be opened in editable form and any changes can be performed

Trade Licenses, Property Tax, Building Plan Approval

3

Submit

This action will freeze the application from citizen or CEMP and proceed further for workflow

Trade Licenses, Property Tax, Building Plan Approval

4

Verify and Forward

This action will proceed application to the next stage of the workflow process and also assigns tasks to the next user in the workflow (if needed)

Trade Licenses, Property Tax, Building Plan Approval

5

Pay

This action will help to pay application fees

Trade Licenses, Property Tax, Building Plan Approval

6

Approve

This action will be the last stage of application workflow which will grant permission for a specific application

Trade Licenses, Property Tax, Building Plan Approval

7

Activate connection

This action will create a consumer no. against the application and demand generation can start

Water and Sewerage Charges

8

Reject

This action will reject the application, the application rejected can’t be processed further or with the help of it, citizens can not re-apply. He has to start a new application next time.

Trade Licenses, Property Tax, Building Plan Approval

9

Send Back

An actor can assign back the application to the previous state if any edits/changes are required

Trade Licenses, Property Tax, Building Plan Approval

10

Send Back to Citizen

An actor can assign back the application to the citizen if any edits/changes are required

Trade Licenses, Property Tax, Building Plan Approval

11

View

Anyone in the workflow can view the application and task details

Trade Licenses, Property Tax, Building Plan Approval

12

Comment

Comments can be recorded before any action is taken which can change the state of the application

Trade Licenses, Property Tax, Building Plan Approval

13

Download/ Print

Download/Print of any artefacts can be configured as per the requirement for application processing

All Modules

14

Forward

This action will not create any bill but will be forwarded to the next level review and approve

Finance

15

Create and Approve

In this action, the user who initiates the action can create and approve the bill. (Here there should a threshold amount to be set up)

Finance

16

Save

In this action, the approver can Save the bill before it is approved or rejected

Finance

17

Verify and Approve

This action will help the approver to approve the bill if he/she feels all the information is updated correctly

Finance

18

Reject

This action will help the approver to reject the bill if he/she feels all the information is not correct and may need further clarification.

Finance

19

Send back to Assistant

This action will help to send back the notification on the bill is rejected from the approver

Finance

20

Cancel

This action will help the approver to cancel the bill if he/she feels that the bill need to be rejected

Finance

Procedure

Actions are standard and are not configurable, hence the template, data definition and standard procedure to fill the template are not needed. This page is created to provide the information and helping the defined workflow process.

Data Definition

Not applicable

Steps to fill data

Not applicable

Checklist

Not applicable

Attachments

Not applicable

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