PGR 2.1 Release Notes

DIGIT 2.1 Changes to the Public Grievance and Redressal Module

Overview

As part of the PGR products, we have added out of the box reports which will go live with product release to monitor basic KPIs and help administrators track adoption and employee performance with ease.

Release Highlights

The following reports are created as part of the product offering in PGR with necessary filters in every report to get deeper insights from data.

1. ULB Report

2. GRO Performance Report

3. FME Performance Report

4. Description Report

Release Features

Key Feature	Description	Details
PGR	ULB Report	This report shows Department wise information on complaints that are logged into the system and statistics around the performance of the overall system.
PGR	GRO Performance Report	This report provides information on Grievance Routing Officer performance.
PGR	FME Performance Report	This report provides information on first-mile employee performance.
PGR	Description Report	This report provides a list of complaints assigned to the FME. The FME can take the printout and go on the ground with the necessary information and resolve the complaint, also if there are contractors or contract labourers this printout will solve the problem to handover list of complaints to them.

Known Issues

RAIN-1643

RAIN-1644

RAIN-1645

RAIN-1646

RAIN-1647

Upcoming Release Features

Not planned.

Reference Doc Links

Doc Links	Description