Employee User Manual
This section illustrates the steps for different employee user roles at the ULB level
Document Verifier (DV)
DV is responsible for verifying the supporting documents uploaded by the applicants or the counter employee on behalf of the applicant.
The DV can
Reject Applications
Trade license applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
Verify and Forward
The DV verifies and forwards the TL application to the Field Inspector if the DV finds all information and documents provided by the applicant correct.
To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.
The TL application is assigned to the selected Assignee for subsequent processing.
Edit Application
To edit applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Edit button. Change any details in the form as required.
Field Inspector (FI)
FI is responsible for verifying the field details provided by the applicants.
The FI can
Send Back To Citizen
FI sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.
To send applications back to the citizen navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back to Citizen button. Enter any Comments stating why the application is sent back.
Click on the Upload Files button to upload any files or images in context to the application. Click on the Send Back to Citizen button.
The system displays a success acknowledgement message stating that the application is sent back to the initiator.
Send Back
The FI can send back the TL application to the DV if there is any mistake or lapses in the document verification process.
To send back applications to the DV navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back button.
Select the Assignee Name who will be responsible for verifying the application. Enter any Comments as additional information to the assignee stating why the application is sent back. Click on the Upload Files button to upload any files or images in context. Click on the Send Back button.
The application is assigned back to the selected assignee for verification of documents.
Reject Applications
Trade license applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
Verify and Forward
The FI verifies and forwards the TL application to the Approver if the information and documents provided by the applicant are correct.
To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.
The TL application is assigned to the selected Assignee for subsequent processing.
Edit Application
To make any changes in the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Edit button. Change any details in the form as required.
Approver
The Approver is responsible for the final approval of the TL application.
The Approver can
Send Back
The Approver can send back the TL application to the FI or DV if there is any mistake or lapses in the document verification process.
To send back applications to the DV or FI navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back button.
Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Upload Files button to upload any files or images in context. Click on the Send Back button.
The application is assigned back to the selected assignee for verification of application.
Reject Applications
Trade license applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
Approve Applications
The Approver signs off the TL application once the information and documents provided by the applicant are found correct. The TL Certificate is issued once the application is approved.
To approve the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on the Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Approve button.
Select the relevant Assignee Name from the list of available employees for subsequent processing. Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Approve button.
The TL application is approved and the TL Certificate is issued to the applicant. Click on the Download or Print button to download or print the TL Certificate.
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