Grievance Sub Type

Introduction

Grievance sub-type defines the second level of classification of grievances which are related to ULB’s functions and adds detail to a grievance type.

Data Table

The data table below represents the structure of the template and given here to explain the template in detail.

Sr. No.	Grievance Subtype Code*	Grievance Subtype * (In English)	Grievance Subtype* (In Local Language)	Grievance Type Code*	Department Code*	SLA* (In Hours)
1	SLS01	No Street Light	कोई स्ट्रीट लाइट नहीं है	SLS	TP	48
2	SLS02	Street Light Not Working	स्ट्रीट लाइट काम नहीं कर रही है	SLS	TP	48
3	WNS01	Illegal Discharge of Sewage	सीवेज का अवैध निपटान	WNS	PHS	48

Data given in the table is a sample data.

Procedure

Data Definition

Sr. No.	Column Name	Data Type	Data Size	Is Mandatory?	Definition/ Description
1	Grievance Subtype Code	Alphanumeric	64	Yes	Unique code is given to the grievance subtype and is used to uniquely identify the complaint subtype. E.g. SLS01 given above in data table to identify Street Lights complaint subtype
2	Grievance Subtype (In English)	Text	256	Yes	This is the text or string stating grievance subtype in English
3	Grievance Subtype (In Local Language)	Text	256	Yes	This the text or string stating the grievance subtype in local language like Hindi, Telugu etc. whatever is applicable
4	Grievance Type Code	Reference	64	Yes	Reference to parent grievance type code from the Grievance Type entity
5	Department Code	Reference	64	Yes	Unique department code from the ULB's Departments entity
6	SLA (In Hours)	Decimal	(5,2)	Yes	This field defined the service level agreements in hours. This the time within which a complaint raised to be resolved

Steps to fill data

1. Download the data template attached to this page.

2. Have it open and go through all the headers and understand the meaning of them by referring 'Data Definition' section.

3. Make sure all the headers, its data type, field size and its definition/ description is understood properly. In case of any doubt, please reach out to the person who has shared this document with you to discuss the same and clear out the doubts.

4. Identify all different subtypes of grievances on the basis of ULB’s functions and grievance types.

5. Start filling the data starting from serial no. and complete a record at once. repeat this exercise until the entire data is filled into a template.

6. Verify the data once again by going through the checklist and taking care of each and every checklist point/ activity mentioned in the checklist.

Checklist

The checklist is a set of activities to be performed after the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

To see the common checklist refer to the page Checklist consisting of all the activities which are to be followed to ensure complete and quality data.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Sr. No.	Activity	Example
1	Grievance Subtype code should not have any special characters other than ‘-', and '_’	SLS01 - [Allowed] SLSA - [Allowed] SLS#1 - [Not Allowed]
2	Grievance Subtype should be text and should not contain special characters other than ‘-', '_', SPACE	No Street Light - [Allowed] No Street Light# -[Not allowed]

Attachments

10KB

grievance-subtype_template_v1.xlsx

Configuration Data Template

13KB

grievance-type-and-subtype_configuraion-data.xlsx

Sample Data