Water & Sewerage Release Notes
DIGIT 2.0 Changes to the Water & Sewerage
Overview
Version 2.0 of 'Water & Sewerage' product allows the user to Apply for a New Water/Sewerage connection online. A citizen can apply for a new Water/ Sewerage connection Individually or in an Integrated manner. Citizen will receive a text and in-app notification on each step of the workflow. The Applications can be tracked online, in the 'My Applications' section provided to the citizen. Online application payment, send back to the citizen are some other features available for the citizen. Employees can search and process the application filed by the citizen. Some other features are workflow approval process, application payment collection etc.
Release Highlights
W&S and Property integration, while applying for a New connection
Generation of artefacts at a desired stage of the application (For eg. Generation of 'estimation notice' after the 'field inspector' approves the application)
'Send back' as a workflow step to facilitate employees to carry out, the desired correction in the application
Separate 'Search' for 'Connections' and 'Applications' on Employee side
Apply for an Integrated connection and track the applications individually (Configurable workflow and calculation logic)
The citizen can manage applications in the 'My Application' section also make payment for the application online.
Capture plumber information
Usage of Property ontology to cater to diverse use cases (For eg. Water/Sewerage connections for Institutional, Commercial properties etc.)
Release Features
The W&S Version 2.0 release is equipped to allow citizens and employee to create an application for new water and sewerage connection online. The application is designed to facilitate the following affordance:
Apply for water/sewerage connections including metered and non metered connection
Addition of rebate/penalty on the employee side to cater use cases pertaining to the presence of any schemes
Linkage of Property and W&S connection for a user
Configurations available
Workflow actions and steps for application processing
Calculation logic for water and sewerage estimated demand
Estimation notice and sanction letter format
Key Features
Description
Apply for new Water/Sewerage connection
The user can apply for the connection individually or integrated
For integrated connection, two separate applications are created. These applications are processed separately and can have a separate workflow, fee payment, SLAs, calculation logic etc.
Role-Based Access for Employees
Configurable role-action mapping
Actors, actions and state can be configured as required
Send back the application to the citizen
Property Integration
User can use his/her property ID to fetch property-related information and on the basis of that apply for a connection
Capture Plumber details
Plumber information ie. name, number, licence no. are captured in the system
Better Communication and transparency, by bringing plumber info in the system
'How it works' section
Videos can be uploaded about how to apply for a W&S connection
FAQs to handle common doubts
My Applications (Citizen)
Applications filed by citizen are maintained in the 'My Application' section
The citizen can take required actions on the application ie. pay the fee, modify, track, submit, resubmit etc.
Employee search screen
Applications and connections can be searched using separate screens
Different search parameters and search results, more flexibility
Apply/Collect fee on behalf of citizen
Pay application fee
The citizen can pay the estimated connection charges online using the card
Payment link in the application, mSeva notification, SMS notification
The citizen can make payment at the counter using cash, DD, cheque
Misc. features
All artefacts formats ie. application form, estimation notice and sanction letter are configurable
Citizens can maintain and download the artefacts
Citizen gets notified at each workflow step
Payment link in the SMS
All the labels, legend names, etc. can be configured using localization service. It can support multiple languages
For better usability and experience, the mobile view is optimized for each screen design
Notifications format
Code
Type of Notification
Flow
Trigger Point
Receivers
SMS Message
In-app notification
NC-1
Event-based
Application submitted
Application Submission
All Owners + Applicant
Dear <Owner Name>, You have successfully submitted your application for a New <Service> Connection. Your Application No. is <Application number>. Click here to download your application <Application download link>. For more information, please log in to <mseva URL> or download <mseva app link>.
Dear <Owner Name>, You have successfully submitted your application for a New <Service> Connection. Your Application No. is <Application number>.
Action Button: Download Application
NC-2
Event-based
Application rejected
DV/JE/AP Rejects Application
All Owners + Applicant
Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been rejected. For more details, please log in to <mseva URL> or download <mseva app link>.
Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been rejected. Click here for more details <View History Link>
NC-3
Event-based
Application sent back
DV/JE/AP sends back Application
All Owners + Applicant
Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been sent back. For more details, please log in to <mseva URL> or download <mseva app link>.
Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been sent back. Click here for more details <View History Link>
NC-4
Event-based
DV : Application forwarded
DV forwards Application
All Owners + Applicant
Dear <Owner Name>, Status of your application <Application number> for a New <Service> Connection has changed to ‘Pending for field inspection' from 'Pending for document verification’. For more details, please log in to <mseva URL> or download <mseva app link>.
Dear <Owner Name>, Status of your application <Application number> for a New <Service> Connection has changed to ‘Pending for field inspection' from 'Pending for document verification’. To track your application, click on <View History Link>
NC-5
Event-based
JE : Application forwarded
JE forwards Application
All Owners + Applicant
Dear <Owner Name>, Status of your application <Application number> for a New <Service> Connection has changed to ‘Pending : Approval for connection' from 'Pending for field inspection’. For more details, please log in to <mseva URL> or download <mseva app link>.
Dear <Owner Name>, Status of your application <Application number> for a New <Service> Connection has changed to ‘Pending: Approval for connection' from 'Pending for field inspection’. To track your application, click on <View History Link>
NC-6
Event-based
AP: Application approves for connection
Approver approves for Connection
All Owners + Applicant
Dear <Owner Name>, Your New <Service> connection against the application <Application number> has been approved. To make payment against your application, please click on <payment link> . Log in to <mseva URL> or download <mseva app link> for more details.
Dear <Owner Name>, Your New <Service> connection against the application <Application number> has been approved. To make payment against your application, please click on PAY NOW.
Action button: PAY NOW
NC-7
Event-based
Make Payment
Citizen/CEMP makes payment
All Owners + Applicant
Dear <Owner Name> , Your payment for New <Service> connection against the application <Application number> has been been successfully recorded. You can download your receipt using this link <receipt download link>. For more details, please log in to <mseva URL> or download <mseva app link>.
Dear <Owner Name> , Your payment for New <Service> connection against the application <Application number> has been been successfully recorded. You can download the receipt by clicking DOWNLOAD RECEIPT
Action button: DOWNLOAD RECEIPT
NC-8
Event-based
Connection activation
CL activates connection
All Owners + Applicant
Dear <Owner Name>, Your New <Service> connection against the application <Application number> has been activated. To check your connection details, please log in to <mseva URL> or download <mseva app link>.
Dear <Owner Name>, Your New <Service> connection against the application <Application number> has been activated. To check your connection details, click here <connection details page>.
NC-9
Event-based
Application edited
DV/JE/AP Edits the Application
All Owners + Applicant
Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been edited. For more details, please log in to <mseva URL> or download <mseva app link>.
Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been edited. Click here for more details <View History Link>
Known Issues
'Property Type' localization value missing
Owner details, in case of multiple owners, need to refresh for getting other names
Not able to find Jalandhar property, Not working for Nawashahr as well (For both citizen and employee)
PB-PT-2020-04-04-004623 (Nawashahr)
PB-PT-2020-03-23-004500 (Jalandhar)
Displaying random value in case of multiple owners
Connection details missing from the Application summary page
Incorrect names and random DOB value in Application summary page
Application-based on the same property has different values for "Rainwater harvesting": Sewerage application: SW_AP/1013/2020-21/062956 Water application: WS_AP/1013/2020-21/062955
Application forms PDFs for the applications mentioned above have incorrect values for mentioned fields
No. of floors (It is not captured as a part of the property in case of Flat/part of a building, so this value is random)
Property Sub Usage type
After submission of the application by the counter employee,
Downloaded application PDF did not have meter installation date value, which was not also filled in the first place,
Task details page of Doc verifier is displaying a random date for the meter installation date
Downloaded application PDF by doc verifier still doesn't have the meter installation date
No download/Print option to DV, FI, AP after submission (Artifacts are needed to be downloaded)
Metered connection getting executed without initial meter reading
Upcoming Release Feature
Features
Capability
Priority
Misc features
Keep the same consumer no.
Enhance flow(Restrict actions)
P2
Legacy Data Upload and Management
Facilitate legacy data upload including connection details and DCB details. Provision to correct connection details and accounts due to error while uploading data.
P1
Integrated Bill
Group connections against Property ID
Remittance in Different bank accounts
Generate integrated bills
P1
Handling advance payment
Accepting advance payment
P1
Door-step billing and collection
Edit meter reading. Ability to enable a door to door collection and generating bills on the spot once meter reading is updated in the system
P1
Connection against non-owner
Title transfer
Transfer of connection
Mutation
P2
Block-level due date on bills
Ability to Define different Due dates at Ward level (within the ULB)
P1
Apply flows
Change of usage
Non metered to metered
Regularizing connection
P2
Reference Doc Links
Doc Link
Description
Apply for a new Water/Sewerage connection
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