Employee User Manual
This section illustrates the steps for different employee user roles at the ULB level
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This section illustrates the steps for different employee user roles at the ULB level
Last updated
Was this helpful?
The counter employees or field employees collect and process the miscellaneous payments on behalf of the citizens.
The CE or FE role can -
Collect payment
Search payment receipts
Print receipts
Download payment receipts
CE can process and collect payments for miscellaneous services through the DIGIT web portal or the DIGIT mobile app. To process a new payment navigate to the Universal Collections option in the sidebar main menu.
Click on the New Collection button on the screen. This will open a new collection form page.
Enter the Mobile No. and Consumer Name of the payee.
Select the applicable Service Category.
Enter the From Date and To Date to identify the applicable payment period. **Enter any additional information in the Comments** field.
Click on the Next button to move to the payment section. The Payment Collection Details page displays the fee details and capture payment form. The Fee Details panel displays the fee breakup and Total Amount details.
The Capture Payment panel displays the available payment methods. Click on the preferred payment tab. The available payment tabs are Cash, Cheque, Credit/Debit Card.
Enter the Paid By and the Payee Name details.
Enter the Payer Mobile No.
Enter the Cheque No., Cheque Date, IFSC, Bank Name, and Bank Branch details in case of payment by cheque. Enter your credit card or debit card Last 4 digits, Transaction No., and Re-enter Transaction No. details if you have selected the Credit/Debit Card payment option.
Enter the Gen/G8 Receipt No. issued at the payment counter in case payments are made offline. Enter Gen/G8 Receipt Issue Date mentioned on the receipt.
Click on the Generate Receipt button once the payment is collected or processed. The system will display the payment success acknowledgement message.
Click on the Download button to download/view the receipt. Click on the Print button to print the receipt.
To search for payment receipts navigate to the Universal Collections page in the sidebar main menu.
Enter the relevant search parameter. The system enables you to search using payment Receipt No. or Service Category, or payee Mobile No. Click on the Search button.
The system will display the relevant search results in the panel below. Click on the relevant record to view the payment receipt. The system will generate a pdf format of the payment receipt.
Click on the download icon on the pdf page to download the receipt. Click on the print icon on the pdf page to print the receipt.
Click on the Reset button to renew your search with different parameters.
