FSM User Manual
An illustrative guide to using the FSM module
The faecal sludge management system is designed to improve citizen services, ensure the waste is disposed of at the locations designated by the state and assist the ULB in managing the desludging operations.
Key Features
Apply for desludging services
Make payment for services
Register desludging operators
Update vehicle logs
User Roles
Refer to the table below to understand the different user roles and the scope of action linked to each role. The manual provides a detailed description of how to use the system for each role.
User Role
Scope of Action
Role Description
Citizens
Apply for desludging services
Make payment for services
Individuals and society groups/communities
Desludging Operators (DSO)
Register operators
Private or government entities
Septage Treatment Plant Operator (SeTPO)
Update vehicle log
Private or government entities
Employees
Apply for desludging services on behalf of citizen
Assign DSOs & Update Status
ULB employees
Using FSM
This section guides you through the details of using the FSM module for each role. Click on the relevant role below to learn more about how to use the FSM system.
Citizens
Employees
DSO
SeTPO
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