Workflow Actions

Introduction

Workflow action defined as an activity which is performed by a workflow user on a service request/ application during the workflow. All the workflow actions are predefined and performed a well-defined job once performed.

In its nature actions are not configurable, only the localization of actions is permissible as a configuration.

Data Table

S. No.	Action	Description	Module(s)
1	Initiate	The action will start the application for citizen and CEMP	Trade Licenses, Property Tax, Building Plan Approval
2	Edit	Using this action the application can be opened in editable form and any changes can be performed	Trade Licenses, Property Tax, Building Plan Approval
3	Submit	This action will freeze the application from citizen or CEMP and proceed further for workflow	Trade Licenses, Property Tax, Building Plan Approval
4	Verify and Forward	This action will proceed application to the next stage of the workflow process and also assigns tasks to the next user in the workflow (if needed)	Trade Licenses, Property Tax, Building Plan Approval
5	Pay	This action will help to pay application fees	Trade Licenses, Property Tax, Building Plan Approval
6	Approve	This action will be the last stage of application workflow which will grant permission for a specific application	Trade Licenses, Property Tax, Building Plan Approval
7	Activate connection	This action will create a consumer no. against the application and demand generation can start	Water and Sewerage Charges
8	Reject	This action will reject the application, the application rejected can’t be processed further or with the help of it, citizens can not re-apply. He has to start a new application next time.	Trade Licenses, Property Tax, Building Plan Approval
9	Send Back	An actor can assign back the application to the previous state if any edits/changes are required	Trade Licenses, Property Tax, Building Plan Approval
10	Send Back to Citizen	An actor can assign back the application to the citizen if any edits/changes are required	Trade Licenses, Property Tax, Building Plan Approval
11	View	Anyone in the workflow can view the application and task details	Trade Licenses, Property Tax, Building Plan Approval
12	Comment	Comments can be recorded before any action is taken which can change the state of the application	Trade Licenses, Property Tax, Building Plan Approval
13	Download/ Print	Download/Print of any artefacts can be configured as per the requirement for application processing	All Modules
14	Forward	This action will not create any bill but will be forwarded to the next level review and approve	Finance
15	Create and Approve	In this action, the user who initiates the action can create and approve the bill. (Here there should a threshold amount to be set up)	Finance
16	Save	In this action, the approver can Save the bill before it is approved or rejected	Finance
17	Verify and Approve	This action will help the approver to approve the bill if he/she feels all the information is updated correctly	Finance
18	Reject	This action will help the approver to reject the bill if he/she feels all the information is not correct and may need further clarification.	Finance
19	Send back to Assistant	This action will help to send back the notification on the bill is rejected from the approver	Finance
20	Cancel	This action will help the approver to cancel the bill if he/she feels that the bill need to be rejected	Finance

S. No.

Action

Description

Module(s)

Initiate

The action will start the application for citizen and CEMP