Surveys Citizen User Manual
Learn how to answer the survey
Citizen Users
Citizens represent individuals, communities, or business entities who are the system end-users. The Survey module allows the citizens to interact and provide their feedback. It can include a set of questions or prompts for citizens to respond to, with options to select answers and to provide open-ended responses.
The Citizen role can –
A Citizen can Respond/View the survey in 3 ways i.e.
Survey menu on the screen
Notification icon
What’s New tab
Respond To Surveys
Enter your registered Mobile Number and click on the Next button.
Enter the OTP received on the mobile and click on the Next button.
Navigate to the Surveys menu option on the screen. Alternatively, click on the Surveys card available.
The system displays all the active surveys. Click on the Yet to Respond hyperlink below the survey.
The system displays the corresponding survey. Click on the Submit button, once all questions are answered.
The system displays the Response Submitted Successfully message along with the survey name.
The responses cannot be edited from the citizen's end once the survey form is submitted. The citizen user can view the Survey form.
To view the submitted response, click on Already Responded hyperlink.
The system navigates to the Survey form.
View Survey
The citizen can also view the survey from the notification icon.
Click on the Notifications icon and to respond to the survey click on Participate hyperlink.
The Survey is also displayed under the What’s New tab.
Click on View All and to respond to the survey click on Participate hyperlink.
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