W&S User Manual

An illustrative guide to using Water & Sewerage module

The W&S module allows citizens to apply for new connections and pay bills online. For employees, this module enables automated processing of new connection requests, editing existing connection details, generating water bills, and facilitating online collection of bill payments.

Features and applications

The module supports the following key functions -

1. Apply for new connections

2. Pay one-time connection charges for new water or sewerage connections

3. Pay recurring bills using online payment gateway

4. Download artefacts such as application details, connection details, bills, receipts, sanction letter and estimation notice

5. Process applications using configurable workflows

User roles

Refer to the table below to understand the different user roles and the scope of action linked to each role. The applicable user roles and action items can vary from one State to another. DIGIT customizes the workflows to suit the requirements defined at the State level.

User Role	Scope of Action	Role Description
Citizen	Apply for new connection Pay one-time connection charges Pay bills Download artefacts	Individuals and society groups/communities who want to apply for new water or sewerage connections, or pay bills
Counter Employee	Create new applications Process applications Edit existing connection details Add meter reading Collect connection charges Collect bill payment Download bills, receipts, and approval letter for new connections	ULB employees responsible for submitting applications for new connections on behalf of the citizens or pay their bills at the counter
Document Verifier (DV)	Send applications back to citizen Reject applications Verify and forward applications	ULB employees responsible for verifying the documents uploaded along with the application
Field Inspector (FI)	Send applications back to citizen Generate estimation notice Add additional details Reject applications Verify and forward applications	ULB employees responsible for conducting the onsite inspection
Approver	Reject applications Approve applications	ULB employee responsible for rejecting or approving new connection requests
All employee roles	Search connections/applications Process new connections/modify applications View connection details Download artefacts

Using W&S

This section guides you through the details of using the [module name] module for each role. Click on the relevant role below to learn more about how to use the module.

1. Citizens

2. Counter Employee (CE)

3. Document Verifier (DV)

4. Field Inspector (FI)

5. Approver

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