Reap benefit system is one of the vendors that provide the chatbot services using the as backend services to communicate with citizen through chatbot. As part of the requirement, we need to create a complaint in digit platform when ever citizen has raised the complaint through reap benefit chatbot.
turn-io-adapter service is a wrapper to transform reap benfit request format to digit pgr request format. this service will have _transform api and it will construct requried pgr request from the request message sent by reap benfit system. Reap benfit system will consume _tranform api to communicate with digit pgr mdoule.
In this process, once a complaint is created it sends a Whatsapp message to the citizen with a track link. Whenever some action taken by ULB employes on complaint, we will send whatsapp message to citizen.
Before you proceed with the configuration, make sure the following pre-requisites are met -
We need to add name filed in complaint category master in pgr. Please find the below link for data.
Push the localization data for all the locality data with module as rainmaker-chatbot. Please find the below sample localization object.
Copy curl --location --request POST 'https://dev.digit.org/turn-io-adapter/_transform' \
--header 'Content-Type: application/json' \
--data-raw '{
"contacts": [
{
"profile": {
"name": "Rohit"
},
"wa_id": "9199999999992"
}
],
"messages": [
{
"_vnd": {
"v1": {
"author": {
"id": "917391904467",
"name": "The_Subtle_Guy",
"type": "OWNER"
},
"chat": {
"assigned_to": null,
"owner": "+917391904467",
"permalink": "https://app.turn.io/c/ac1ad367-1631-41b8-a29c-024ed19c1547",
"state": "OPEN",
"state_reason": "Re-opened by inbound message.",
"unread_count": 21,
"uuid": "ac1ad367-1631-41b8-a29c-024ed19c1547"
},
"direction": "inbound",
"faq_uuid": null,
"in_reply_to": null,
"inserted_at": "2021-05-19T19:21:33.809218Z",
"labels": [],
"rendered_content": null
}
},
"from": "917391904467",
"id": "ABEGkXORkERnAhBOXKjR8Jyyk-Iar8Gd2yeo",
"text": {
"body": "4"
},
"timestamp": "1621452093",
"type": "text"
},
{
"_vnd": {
"v1": {
"author": {
"id": "fc89d3d7-bcab-4734-a82f-bf06fa99a980",
"name": "Complaint Selection",
"type": "THREAD"
},
"chat": {
"assigned_to": null,
"owner": "+917391904467",
"permalink": "https://app.turn.io/c/ac1ad367-1631-41b8-a29c-024ed19c1547",
"state": "OPEN",
"state_reason": "Re-opened by inbound message.",
"unread_count": 21,
"uuid": "ac1ad367-1631-41b8-a29c-024ed19c1547"
},
"direction": "outbound",
"faq_uuid": null,
"in_reply_to": null,
"inserted_at": "2021-05-19T19:21:35.313898Z",
"labels": [],
"rendered_content": null
}
},
"from": "15550152059",
"id": "gBEGkXORkERnAglCxuTiC7G_ERg",
"preview_url": false,
"recipient_type": "individual",
"text": {
"body": "Please provide landmark or additional details of your locality.\\nOtherwise type and send *No*"
},
"timestamp": "1621452095",
"to": "917391904467",
"type": "text"
},
{
"_vnd": {
"v1": {
"author": {
"id": "917391904467",
"name": "The_Subtle_Guy",
"type": "OWNER"
},
"chat": {
"assigned_to": null,
"owner": "+917391904467",
"permalink": "https://app.turn.io/c/ac1ad367-1631-41b8-a29c-024ed19c1547",
"state": "OPEN",
"state_reason": "Re-opened by inbound message.",
"unread_count": 21,
"uuid": "ac1ad367-1631-41b8-a29c-024ed19c1547"
},
"direction": "inbound",
"faq_uuid": null,
"in_reply_to": null,
"inserted_at": "2021-05-19T19:21:40.701184Z",
"labels": [
{
"confidence": 0.3339659565,
"metadata": {
"nlu": {
"confidence": 0.3339659565,
"intent": "await_reply",
"model_name": "nlu-general-spacy-ngrams-20191014"
}
},
"uuid": "df376fa2-9358-4088-a6d0-8f3db031158b",
"value": "Unclassified"
}
],
"rendered_content": null
}
},
"from": "917391904467",
"id": "ABEGkXORkERnAhBgzXDW_hlyiVg_IS6NxTMH",
"text": {
"body": "No"
},
"timestamp": "1621452100",
"type": "text"
},
{
"_vnd": {
"v1": {
"author": {
"id": "fc89d3d7-bcab-4734-a82f-bf06fa99a980",
"name": "Complaint Selection",
"type": "THREAD"
},
"chat": {
"assigned_to": null,
"owner": "+917391904467",
"permalink": "https://app.turn.io/c/ac1ad367-1631-41b8-a29c-024ed19c1547",
"state": "OPEN",
"state_reason": "Re-opened by inbound message.",
"unread_count": 21,
"uuid": "ac1ad367-1631-41b8-a29c-024ed19c1547"
},
"direction": "outbound",
"faq_uuid": null,
"in_reply_to": null,
"inserted_at": "2021-05-19T19:21:41.297301Z",
"labels": [],
"rendered_content": null
}
},
"from": "15550152059",
"id": "gBEGkXORkERnAgnMDgDG2-YCOv0",
"preview_url": false,
"recipient_type": "individual",
"text": {
"body": "Please enter the category of your issue from the options given below.\\n\\n1. Garbage\\n2. Street Lights\\n3. Water and Sewerage\\n4. Roads And Footpaths\\n5. Public Toilets\\n6. Land Violations\\n7. Animals and Insect"
},
"timestamp": "1621452101",
"to": "917391904467",
"type": "text"
},
{
"_vnd": {
"v1": {
"author": {
"id": "917391904467",
"name": "The_Subtle_Guy",
"type": "OWNER"
},
"chat": {
"assigned_to": null,
"owner": "+917391904467",
"permalink": "https://app.turn.io/c/ac1ad367-1631-41b8-a29c-024ed19c1547",
"state": "OPEN",
"state_reason": "Re-opened by inbound message.",
"unread_count": 21,
"uuid": "ac1ad367-1631-41b8-a29c-024ed19c1547"
},
"direction": "inbound",
"faq_uuid": null,
"in_reply_to": null,
"inserted_at": "2021-05-19T19:21:44.672489Z",
"labels": [],
"rendered_content": null
}
},
"from": "917391904467",
"id": "ABEGkXORkERnAhARhnoBHV4O_DOlR9CNENoq",
"text": {
"body": "1"
},
"timestamp": "1621452104",
"type": "text"
},
{
"_vnd": {
"v1": {
"author": {
"id": "fc89d3d7-bcab-4734-a82f-bf06fa99a980",
"name": "Complaint Selection",
"type": "THREAD"
},
"chat": {
"assigned_to": null,
"owner": "+917391904467",
"permalink": "https://app.turn.io/c/ac1ad367-1631-41b8-a29c-024ed19c1547",
"state": "OPEN",
"state_reason": "Re-opened by inbound message.",
"unread_count": 21,
"uuid": "ac1ad367-1631-41b8-a29c-024ed19c1547"
},
"direction": "outbound",
"faq_uuid": null,
"in_reply_to": null,
"inserted_at": "2021-05-19T19:21:46.759132Z",
"labels": [],
"rendered_content": null
}
},
"from": "15550152059",
"id": "gBEGkXORkERnAgnskmr3neFP1ec",
"preview_url": false,
"recipient_type": "individual",
"text": {
"body": "Pick a issue from the options given below which describes closest to what you are facing.\\n\\n1. Garbage Needs To be Cleared\\n2. Damaged Garbage Bin\\n3. Burning Of Garbage"
},
"timestamp": "1621452106",
"to": "917391904467",
"type": "text"
},
{
"_vnd": {
"v1": {
"author": {
"id": "917391904467",
"name": "The_Subtle_Guy",
"type": "OWNER"
},
"chat": {
"assigned_to": null,
"owner": "+917391904467",
"permalink": "https://app.turn.io/c/ac1ad367-1631-41b8-a29c-024ed19c1547",
"state": "OPEN",
"state_reason": "Re-opened by inbound message.",
"unread_count": 21,
"uuid": "ac1ad367-1631-41b8-a29c-024ed19c1547"
},
"direction": "inbound",
"faq_uuid": null,
"in_reply_to": null,
"inserted_at": "2021-05-19T19:21:51.967923Z",
"labels": [],
"rendered_content": null
}
},
"from": "917391904467",
"id": "ABEGkXORkERnAhBhofKX9wPf4-6xzUNnNJ5x",
"text": {
"body": "2"
},
"timestamp": "1621452111",
"type": "text"
},
{
"_vnd": {
"v1": {
"author": {
"id": "fc89d3d7-bcab-4734-a82f-bf06fa99a980",
"name": "Complaint Selection",
"type": "THREAD"
},
"chat": {
"assigned_to": null,
"owner": "+917391904467",
"permalink": "https://app.turn.io/c/ac1ad367-1631-41b8-a29c-024ed19c1547",
"state": "OPEN",
"state_reason": "Re-opened by inbound message.",
"unread_count": 21,
"uuid": "ac1ad367-1631-41b8-a29c-024ed19c1547"
},
"direction": "outbound",
"faq_uuid": null,
"in_reply_to": null,
"inserted_at": "2021-05-19T19:21:53.336395Z",
"labels": [],
"rendered_content": null
}
},
"from": "15550152059",
"id": "gBEGkXORkERnAglgp1wnhrkeJb0",
"preview_url": false,
"recipient_type": "individual",
"text": {
"body": "Please select from below option\\n\\n1. To submit complaint details\\n2. To re-enter the complaint details"
},
"timestamp": "1621452113",
"to": "917391904467",
"type": "text"
},
{
"_vnd": {
"v1": {
"author": {
"id": "917391904467",
"name": "The_Subtle_Guy",
"type": "OWNER"
},
"chat": {
"assigned_to": null,
"owner": "+917391904467",
"permalink": "https://app.turn.io/c/ac1ad367-1631-41b8-a29c-024ed19c1547",
"state": "OPEN",
"state_reason": "Re-opened by inbound message.",
"unread_count": 21,
"uuid": "ac1ad367-1631-41b8-a29c-024ed19c1547"
},
"direction": "inbound",
"faq_uuid": null,
"in_reply_to": null,
"inserted_at": "2021-05-19T19:21:58.364053Z",
"labels": [],
"rendered_content": null
}
},
"from": "917391904467",
"id": "ABEGkXORkERnAhCpESguA5JfsAlvKVTgoD0H",
"text": {
"body": "1"
},
"timestamp": "1621452118",
"type": "text"
}
],
"thread": {
"contact": {
"arts": null,
"birthday": null,
"city": "pb.amritsar",
"cityset": true,
"complaint_category": "Garbage",
"complaint_image": "No",
"complaint_sub_category": "Dirty Water Supply",
"complaintset": false,
"complaintsetvalue": "To submit complaint details",
"language": null,
"locality": "JLC833",
"localityset": true,
"location": null,
"math": null,
"name": null,
"opted_in": false,
"opted_in_at": null,
"space": null,
"surname": null,
"whatsapp_id": "917391904467",
"whatsapp_profile_name": "Rohit"
}
},
"RequestInfo": {
"userInfo": {
"id": 23342,
"uuid": "f212e8aa-53ba-456f-9013-89fb806dc24b",
"userName": "7878787878",
"name": "Aditya",
"mobileNumber": "7878787878",
"emailId": "",
"locale": "en_IN",
"type": "CITIZEN",
"roles": [
{
"name": "Citizen",
"code": "CITIZEN",
"tenantId": "pb"
}
],
"active": true,
"tenantId": "pb",
"permanentCity": "pb.amritsar"
}
}
}' Turn-io-adapter will be integrated with Rainmaker-pgr Application. Turn-io-adapter Application internally invokes the rainmaker-pgr service to generate the complaint.
