FSM Services

Overview

Faecal sludge management (FSM) is a system that enables the citizen to raise a request for septic tank cleaning with the ULBs directly or by reaching out to the ULB counter. The citizen can track the application, make a payment for the charges and rate the service. This document contains details about how to set up the fsm and describes the functionalities it provides.

Pre-requisites

Before you proceed with the configuration, make sure the following pre-requisites are met -

• Java 8

• Kafka server is up and running

• egov-persister service is running and has fsm-persister config path added in it

• PSQL server is running and a database is created to store FSM Application data

• (Optional) Indexer config for fsm is added in egov-indexer yaml paths to index the generated data. Index are required for data visualisation in kibana or in DSS.

• Following services should be up and running:

  • egov-user

  • egov-workflow-v2

  • egov-perister

  • egov-localization

  • egov-notification-sms

  • egov-mdms

  • egov-idgen

  • egov-url-shortening

  • vehicle

  • vendor

  • fsm-calculator

  • billing-service

  • collection-services

Key Functionalities

• A citizen can file, track and rate the application for cleaning septic tank

• ULB Employee can file an application for cleaning septic tank on behalf of Citizen

• ULB Employee can assign DSO to the given application with a possible service date

• DSO can accept or reject the application

• DSO or ULB Employee can Complete the FSM Application after cleaning the septic tank

• FSM Admin in ULB can cancel the application at any stage before completing the application

• ULB Employee or Admin can view the audit log of the given application

Deployment Details

1. Deploy the latest version of fsm

2. Add fsm-persister.yml file in config folder in git and add that path in persister . (The file path is to be added in environment yaml file in param called persist-yml-path ) and restart the egov-persister service.

3. If index are to be created add the indexer config path in indexer service. (The file path is to be added in environment yaml file in param called egov-indexer-yaml-repo-path) and restart egov-indexer service.

Configuration Details

MDMS Configuration

Add master data in MDMS service with the module name as FSM and restart the egov-mdms-service. Following is some sample master data for

Application Channel (Source)

{
    "tenantId": "pb",
    "moduleName": "FSM",
    "ApplicationChannel": [
        {
            "name": "Telephone",
            "code": "TELEPHONE",
            "active": true,
            "citizenOnly":false
        },
        {
            "name": "Counter",
            "code": "COUNTER",
            "active": true,
            "citizenOnly":false
        },
        {
            "name": "Online",
            "code": "ONLINE",
            "active": true,
            "citizenOnly":true
        }
    ]
}

The checkList (Checklist to be answered by a citizen while rating)

{
	"tenantId": "pb",
	"moduleName": "FSM",
	"CheckList": [{
			"code": "SPILAGE",
			"active": true,
			"required": true,
			"type": "SINGLE_SELECT",
			"options": [
				"YES",
				"NO",
				"NA"
			]
		},
		{
			"code": "SAFETY_GEARS_USED",
			"active": true,
			"type": "MULTI_SELECT",
			"required": true,
			"options": [
				"EYE_GEAR",
				"HAND_GLOVES",
				"NOSE_MASK"
			]
		}
	]
}

Config (Configuration at the application level)

{
    "tenantId": "pb",
    "moduleName": "FSM",
    "Config": [
        {
            "code":"noOfTrips",
            "override":false,
            "default":1,
            "active":true,
            "description":"override:true indicates, noOfTrips poperty is allowed to override in FSM."
        },
        {
            "code":"additionalDetails.tripAmount",
            "override":false,
            "active":true,
            "description":"override:true indicates, tripAmount poperty is allowed to override in FSM."
        },
        {
            "code":"slumName",
            "override":true,
            "active":true,
            "description":"override:true indicates, tripAmount poperty is allowed to override in FSM."
        },
        {
            "code":"ALLOW_MODIFY",
            "WFState":"CREATED",
            "override":[
                "propertyUsage",
                "vehicleType",
                "sanitationtype",
                "address.pincode",
                "address.city",
                "address.locality",
                "address.street",
                "address.doorNo",
                "address.landmark",
                "pitDetail"
            ],
            "active":true,
            "description":"properties in override allowed to modify when FSM application moving from CREATED Status to next status."
        }
        
    ]
}

FSTP Plant Info ( FSTP information for each city )

{
    "tenantId": "pb",
    "moduleName": "FSM",
    "FSTPPlantInfo": [
        {
            "PlantCode": "AMR001",
            "PlantName": "Amritsar FSTP",
            "active": true,
            "PlantType":"FSTP",
            "PlantLocation":"Amritsar",
            "PlusCode":"JQ2R+7G Khapar Kheri, Punjab",
            "PlantOperationalTimings":"10.00am-08.00pm",
            "PlantOperationalCapacityKLD":"50",
            "ULBS":"ppb.jalandhar,pb.amritsar"
        },
        {
            "PlantCode": "MOH002",
            "PlantName": "Mohali SeTPP",
            "active": true,
            "PlantType":"SeTP",
            "PlantLocation":"Mohali",
            "PlusCode":"MPFQ+V2 Sahibzada Ajit Singh Nagar, Punjab",
            "PlantOperationalTimings":"10.00am-06.00pm",
            "PlantOperationalCapacityKLD":"100",
            "ULBS":"pb.mohali"
        }
    ]
}

PitType (Type of pit)

{
    "tenantId": "pb",
    "moduleName": "FSM",
    "PitType": [
        {
            "name": "Conventional septic tank",
            "code": "CONVENTIONAL_SPECTIC_TANK",
            "active": true,
            "dimension":"lbd"
        },
        {
            "name": "Septic tank with soak pit",
            "code": "SEPTIC_TANK_WITH_SOAK_PIT",
            "active": true,
            "dimension":"dd"
        }
    ]
}

Property Type

{
  "tenantId": "pb",
  "moduleName": "FSM",
  "PropertyType": [
    {
      "name": "Residential",
      "code": "RESIDENTIAL",
      "active": true,
      "minAmount":"100",
      "maxAmount":"500"
    },
     {
      "name": "Independent House",
      "code": "RESIDENTIAL.INDEPENDENT_HOUSE",
      "active": true,
      "propertyType": "RESIDENTIAL",
      "minAmount":"100",
      "maxAmount":"300"
    },
    {
      "name": "Apartment",
      "code": "RESIDENTIAL.APARTMENT",
      "active": true,
      "propertyType": "RESIDENTIAL",
      "minAmount":"400",
      "maxAmount":"600"
    },
    {
      "name": "Row Houses",
      "code": "RESIDENTIAL.ROW_HOUSES",
      "active": true,
      "propertyType": "RESIDENTIAL",
      "minAmount":"700",
      "maxAmount":"900"
    },
    {
      "name": "Commercial",
      "code": "COMMERCIAL",
      "active": true,
      "minAmount":"2000",
      "maxAmount":"5000"
    },
    {
      "name": "Community Toilets",
      "code": "COMMERCIAL.COMMUNITY_TOILETS",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"1000",
      "maxAmount":"1200"
    },
    {
      "name": "Hotel",
      "code": "COMMERCIAL.HOTEL",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"1300",
      "maxAmount":"1500"
    },
    {
      "name": "Restaurant",
      "code": "COMMERCIAL.RESTAURANT",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"1600",
      "maxAmount":"1800"
    },
    {
      "name": "Shopping Mall",
      "code": "COMMERCIAL.SHOPPING_MALL",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"1900",
      "maxAmount":"2100"
    },
    {
      "name": "Community hall",
      "code": "COMMERCIAL.COMMUNITY_HALL",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"2200",
      "maxAmount":"2500"
    },
    {
      "name": "Bank",
      "code": "COMMERCIAL.BANK",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"2600",
      "maxAmount":"2800"
    },
    {
      "name": "Private office",
      "code": "COMMERCIAL.PRIVATE_OFFICE",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"2900",
      "maxAmount":"3200"
    },
    {
      "name": "Market",
      "code": "COMMERCIAL.MARKET",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"3300",
      "maxAmount":"3500"
    },
    {
      "name": "Hostel",
      "code": "COMMERCIAL.HOSTEL",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"3600",
      "maxAmount":"3900"
    },
    {
      "name": "Warehouse",
      "code": "COMMERCIAL.WAREHOUSE",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"400",
      "maxAmount":"4200"
    },
    {
      "name": "Petrol pumps",
      "code": "COMMERCIAL.PETROL_PUMPS",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"4300",
      "maxAmount":"4500"
    },
    {
      "name": "Resort",
      "code": "COMMERCIAL.RESORT",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"4600",
      "maxAmount":"4800"
    },
    {
      "name": "Theme park",
      "code": "COMMERCIAL.THEME_PARK",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"4900",
      "maxAmount":"5100"
    },
    {
      "name": "Sports center",
      "code": "COMMERCIAL.SPORTS_CENTER",
      "active": true,
      "propertyType": "COMMERCIAL",
      "minAmount":"5200",
      "maxAmount":"5500"
    },
     {
      "name": "Institutional",
      "code": "INSTITUTIONAL",
      "active": true,
      "minAmount":"1000",
      "maxAmount":"3000"
    },
     {
      "name": "Temple",
      "code": "INSTITUTIONAL.TEMPLE",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"5600",
      "maxAmount":"5900"
    },
     {
      "name": "Mosque",
      "code": "INSTITUTIONAL.MOSQUE",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"6000",
      "maxAmount":"6200"
    },
     {
      "name": "Church",
      "code": "INSTITUTIONAL.CHURCH",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"6300",
      "maxAmount":"6500"
    },
     {
      "name": "Gurudwara",
      "code": "INSTITUTIONAL.GURUDWARA",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"6600",
      "maxAmount":"6800"
    },
     {
      "name": "Monastery",
      "code": "INSTITUTIONAL.MONASTERY",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"6900",
      "maxAmount":"7200"
    },
     {
      "name": "School",
      "code": "INSTITUTIONAL.SCHOOL",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"7300",
      "maxAmount":"7500"
    },
     {
      "name": "College",
      "code": "INSTITUTIONAL.COLLEGE",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"7600",
      "maxAmount":"7900"
    },
     {
      "name": "University",
      "code": "INSTITUTIONAL.UNIVERSITY",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"8000",
      "maxAmount":"8200"
    },
     {
      "name": "Anganwadi",
      "code": "INSTITUTIONAL.ANGANWADI",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"8300",
      "maxAmount":"8500"
    },
     {
      "name": "Training Institutes",
      "code": "INSTITUTIONAL.TRAINING_INSTITUTES",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"8600",
      "maxAmount":"8800"
    },
     {
      "name": "Hospital",
      "code": "INSTITUTIONAL.HOSPITAL",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"8900",
      "maxAmount":"9200"
    },
     {
      "name": "Nursing home",
      "code": "INSTITUTIONAL.NURSING_HOME",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"9300",
      "maxAmount":"9500"
    },
     {
      "name": "Community health center",
      "code": "INSTITUTIONAL.COMMUNITY_HEALTH_CENTER",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"9400",
      "maxAmount":"9600"
    },
     {
      "name": "Jail",
      "code": "INSTITUTIONAL.JAIL",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"9700",
      "maxAmount":"1000"
    },
     {
      "name": "Police station",
      "code": "INSTITUTIONAL.POLICE_STATION",
      "active": true,
      "propertyType": "INSTITUTIONAL",
      "minAmount":"10100",
      "maxAmount":"10500"
    }
  
  ]
}

Slum ( Slums mapped to the locality of the city )

{
	"tenantId": "pb",
	"moduleName": "FSM",
	"Slum": [{
			"code": "SL0001",
			"active": true,
			"name": "Kathagada juanga sahi",
			"locality": "SUN20"
		},
		{
			"code": "SL0002",
			"active": true,
			"name": "Kathagada Parbatia Sahi",
			"locality": "SUN20"
		},
		{
			"code": "SL0003",
			"active": true,
			"name": "Gangadhar Sahi",
			"locality": "SUN35"
		},
		{
			"code": "SL0004",
			"active": true,
			"name": "Pandab Nagar",
			"locality": "SUN35"
		},
		{
			"code": "SL0005",
			"active": true,
			"name": "Haridakhandi Harijana sahi",
			"locality": "SUN35"
		},
		{
			"code": "SL0006",
			"active": true,
			"name": "Haridakhandi Kadalibada Sahi",
			"locality": "SUN55"
		},
		{
			"code": "SL0007",
			"active": true,
			"name": "Haridakhandi Bada sahi",
			"locality": "SUN55"
		},
		{
			"code": "SL0008",
			"active": true,
			"name": "Haridakhandi Redika Sahi",
			"locality": "SUN55"
		},
		{
			"code": "SL0009",
			"active": true,
			"name": "Golapali Sahi",
			"locality": "SUN18"
		},
		{
			"code": "SL0010",
			"active": true,
			"name": "Surya Nagar",
			"locality": "SUN18"
		},
		{
			"code": "SL0011",
			"active": true,
			"name": "Damba Sahi",
			"locality": "SUN18"
		},
		{
			"code": "SL0012",
			"active": true,
			"name": "Raju Dhoba Sahi",
			"locality": "SUN08"
		}
	]
}

Business Service / Workflow Configuration

Create businessService (workflow configuration) using the __/businessservice/_create. Following is the product configuration for FSM:

{
  "RequestInfo": {
    "apiId": "Rainmaker",
    "action": "",
    "did": 1,
    "key": "",
    "msgId": "20170310130900|en_IN",
    "requesterId": "",
    "ts": 1513579888683,
    "ver": ".01",
    "authToken": "{{devAuth}}",
    "userInfo": {
      "id": 73,
      "userName": null,
      "name": null,
      "type": "EMPLOYEE",
      "mobileNumber": null,
      "emailId": null,
      "roles": [
        {
          "id": 2,
          "name": "Customer Support Representative",
          "code": null,
          "tenantId": null
        }
      ],
      "tenantId": null,
      "uuid": "uuid"
    }
  },
  "BusinessServices": [
        {
            "tenantId": "pb",
            "businessService": "FSM",
            "business": "fsm",
            "businessServiceSla": 172800000,
            "states": [
                {
                    "tenantId": "pb",
                    "sla": null,
                    "state": null,
                    "applicationStatus": null,
                    "docUploadRequired": false,
                    "isStartState": true,
                    "isTerminateState": false,
                    "isStateUpdatable": true,
                    "actions": [
                        {
                            "tenantId": "pb",
                            "action": "APPLY",
                            "nextState": "PENDING_APPL_FEE_PAYMENT",
                            "roles": [
                                "FSM_CREATOR_EMP"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "action": "CREATE",
                            "nextState": "CREATED",
                            "roles": [
                                "CITIZEN"
                            ]
                        }
                    ]
                },
                {
                    "tenantId": "pb",
                    "sla": null,
                    "state": "CREATED",
                    "applicationStatus": "CREATED",
                    "docUploadRequired": false,
                    "isStartState": false,
                    "isTerminateState": false,
                    "isStateUpdatable": true,
                    "actions": [
                        {
                            "tenantId": "pb",
                            "action": "REJECT",
                            "nextState": "REJECTED",
                            "roles": [
                                "FSM_ADMIN"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "action": "SUBMIT",
                            "nextState": "PENDING_APPL_FEE_PAYMENT",
                            "roles": [
                                "FSM_EDITOR_EMP"
                            ]
                        }
                    ]
                },
                {
                    "tenantId": "pb",
                    "sla": null,
                    "state": "PENDING_APPL_FEE_PAYMENT",
                    "applicationStatus": "PENDING_APPL_FEE_PAYMENT",
                    "docUploadRequired": false,
                    "isStartState": false,
                    "isTerminateState": false,
                    "isStateUpdatable": true,
                    "actions": [
                        {
                            "tenantId": "pb",
                            "action": "REJECT",
                            "nextState": "REJECTED",
                            "roles": [
                                "FSM_ADMIN"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "action": "SENDBACK",
                            "nextState": "CREATED",
                            "roles": [
                                "FSM_ADMIN"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "action": "PAY",
                            "nextState": "ASSING_DSO",
                            "roles": [
                                "CITIZEN",
                                "FSM_COLLECTOR"
                            ]
                        }
                    ]
                },
                {
                    "tenantId": "pb",
                    "sla": null,
                    "state": "ASSING_DSO",
                    "applicationStatus": "ASSING_DSO",
                    "docUploadRequired": false,
                    "isStartState": false,
                    "isTerminateState": false,
                    "isStateUpdatable": true,
                    "actions": [
                        {
                            "tenantId": "pb",
                            "action": "CANCEL",
                            "nextState": "CANCELED",
                            "roles": [
                                "FSM_ADMIN"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "action": "ASSIGN",
                            "nextState": "PENDING_DSO_APPROVAL",
                            "roles": [
                                "FSM_EDITOR_EMP"
                            ]
                        }
                    ]
                },
                {
                    "tenantId": "pb",
                    "sla": null,
                    "state": "DSO_REJECTED",
                    "applicationStatus": "DSO_REJECTED",
                    "docUploadRequired": false,
                    "isStartState": false,
                    "isTerminateState": false,
                    "isStateUpdatable": true,
                    "actions": [
                        {
                            "tenantId": "pb",
                            "currentState": "DSO_REJECTED",
                            "action": "CANCEL",
                            "nextState": "CANCELED",
                            "roles": [
                                "FSM_ADMIN"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "currentState": "DSO_REJECTED",
                            "action": "REASSING",
                            "nextState": "PENDING_DSO_APPROVAL",
                            "roles": [
                                "FSM_EDITOR_EMP"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "currentState": "DSO_REJECTED",
                            "action": "SENDBACK",
                            "nextState": "PENDING_DSO_APPROVAL",
                            "roles": [
                                "FSM_ADMIN"
                            ]
                        }
                    ]
                },
                {
                    "tenantId": "pb",
                    "sla": null,
                    "state": "DSO_INPROGRESS",
                    "applicationStatus": "DSO_INPROGRESS",
                    "docUploadRequired": false,
                    "isStartState": false,
                    "isTerminateState": false,
                    "isStateUpdatable": true,
                    "actions": [
                        {
                            "tenantId": "pb",
                            "currentState": "DSO_INPROGRESS",
                            "action": "SENDBACK",
                            "nextState": "PENDING_DSO_APPROVAL",
                            "roles": [
                                "FSM_ADMIN"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "currentState": "DSO_INPROGRESS",
                            "action": "DECLINE",
                            "nextState": "ASSING_DSO",
                            "roles": [
                                "FSM_DSO",
                                "FSM_EDITOR_EMP"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "currentState": "DSO_INPROGRESS",
                            "action": "COMPLETED",
                            "nextState": "CITIZEN_FEEDBACK_PENDING",
                            "roles": [
                                "FSM_DSO",
                                "FSM_EDITOR_EMP"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "currentState": "DSO_INPROGRESS",
                            "action": "CANCEL",
                            "nextState": "CANCELED",
                            "roles": [
                                "FSM_ADMIN"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "currentState": "DSO_INPROGRESS",
                            "action": "REASSING",
                            "nextState": "PENDING_DSO_APPROVAL",
                            "roles": [
                                "FSM_EDITOR_EMP"
                            ]
                        }
                    ]
                },
                {
                    "tenantId": "pb",
                    "sla": null,
                    "state": "PENDING_DSO_APPROVAL",
                    "applicationStatus": "PENDING_DSO_APPROVAL",
                    "docUploadRequired": false,
                    "isStartState": false,
                    "isTerminateState": false,
                    "isStateUpdatable": true,
                    "actions": [
                        {
                            "tenantId": "pb",
                            "currentState": "PENDING_DSO_APPROVAL",
                            "action": "DSO_REJECT",
                            "nextState": "DSO_REJECTED",
                            "roles": [
                                "FSM_DSO"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "currentState": "PENDING_DSO_APPROVAL",
                            "action": "DSO_ACCEPT",
                            "nextState": "DSO_INPROGRESS",
                            "roles": [
                                "FSM_DSO"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "currentState": "PENDING_DSO_APPROVAL",
                            "action": "CANCEL",
                            "nextState": "CANCELED",
                            "roles": [
                                "FSM_ADMIN"
                            ]
                        },
                        {
                            "tenantId": "pb",
                            "currentState": "PENDING_DSO_APPROVAL",
                            "action": "REASSING",
                            "nextState": "PENDING_DSO_APPROVAL",
                            "roles": [
                                "FSM_EDITOR_EMP"
                            ]
                        }
                    ]
                },
                {
                    "tenantId": "pb",
                    "sla": null,
                    "state": "COMPLETED",
                    "applicationStatus": "COMPLETED",
                    "docUploadRequired": false,
                    "isStartState": false,
                    "isTerminateState": true,
                    "isStateUpdatable": false
                },
                {
                    "sla": null,
                    "state": "REJECTED",
                    "applicationStatus": "REJECTED",
                    "docUploadRequired": false,
                    "isStartState": false,
                    "isTerminateState": true,
                    "isStateUpdatable": false,
                    "actions": null
                },
                {
                    "tenantId": "pb",
                    "sla": null,
                    "state": "CANCELED",
                    "applicationStatus": "CANCELED",
                    "docUploadRequired": false,
                    "isStartState": false,
                    "isTerminateState": true,
                    "isStateUpdatable": false,
                    "actions": null
                },
                {
                    "tenantId": "pb",
                    "sla": null,
                    "state": "CITIZEN_FEEDBACK_PENDING",
                    "applicationStatus": "CITIZEN_FEEDBACK_PENDING",
                    "docUploadRequired": false,
                    "isStartState": false,
                    "isTerminateState": false,
                    "isStateUpdatable": false,
                    "actions": [
                        {
                            "tenantId": "pb",
                            "currentState": "CITIZEN_FEEDBACK_PENDING",
                            "action": "RATE",
                            "nextState": "COMPLETED",
                            "roles": [
                                "CITIZEN"
                            ]
                        }
                    ]
                }
            ]
        }
    ]
}

Localization Setup

Using /localization/messages/v1/_upsert , add localisation (templates) for notification messages to be sent. Following are the product notification templates:

{
  "messages":[
          {
            "code": "FSM_SMS_CREATED_CREATE",
            "message": "Dear Applicant,Your application for cleaning septic tank/pit is created with application reference no.<2>.You will be notified to make an application fee shortly.Request is expected to be completed within <SLA_HOURS>hrs of making the payment.",
            "module": "rainmaker-common",
            "locale": "en_IN"
        },
          {
            "code": "FSM_SMS_PENDING_APPL_FEE_PAYMENT_SUBMIT",
            "message": "Dear Applicant, Please pay the application fee Rs.<AMOUNT_TO_BE_PAID>/- for cleaning the septic tank/pit with request number <2>.Click this link <PAY_LINK> to make the payment.Request is expected to be completed within <SLA_HOURS>hrs of making the payment.",
            "module": "rainmaker-common",
            "locale": "en_IN"
        },
        {
            "code": "FSM_SMS_PENDING_APPL_FEE_PAYMENT_APPLY",
            "message": "Dear Applicant, Your application for cleaning septic tank /pit is created with application number <2>.Please click this link <PAY_LINK> to pay the application fee for processing the application.Request is expected to be completed within <SLA_HOURS>hrs of making the payment.",
            "module": "rainmaker-common",
            "locale": "en_IN"
        },
        {
            "code": "FSM_SMS_ASSING_DSO_PAY",
            "message": "Dear Applicant, Amount of Rs.<AMOUNT_TO_BE_PAID>/- is received towards the payment of cleaning septic tank /pit with reference no. <RECEIPT_NO>.You will be notified when an operator is assigned to a request. Please click this link <RECEIPT_LINK> to download the receipt",
            "module": "rainmaker-common",
            "locale": "en_IN"
        },
        {
            "code": "FSM_SMS_DSO_INPROGRESS_DSO_ACCEPT",
            "message": "Dear Applicant, Vehicle <VEHICLE_REG_NO> will be reaching your location to clean the septic tank/pit on <POSSIBLE_SERVICE_DATE> with reference to your application number <2>. You can contact the operator in +91 <DSO_MOBILE_NUMBER>.",
            "module": "rainmaker-common",
            "locale": "en_IN"
        },
        {
            "code": "FSM_SMS_CITIZEN_FEEDBACK_PENDING_COMPLETED",
            "message": "Dear Applicant, Your request for cleaning septic tank/pit is completed.Please take some time to rate us using the link <FSM_APPL_LINK>.",
            "module": "rainmaker-common",
            "locale": "en_IN"
        },
        {
            "code": "FSM_SMS_DSO_REJECTED_DSO_REJECT",
            "message": "Dear Applicant, Your request for cleaning the septic tank/pit is rejected with the reason <FSM_DSO_REJECT_REASON> . Please use this link <NEW_FSM_LINK> to create a new request if needed.",
            "module": "rainmaker-common",
            "locale": "en_IN"
        },
        {
            "code": "FSM_SMS_CANCELED_CANCEL",
            "message": "Dear Applicant, Your request for cleaning the septic tank/pit is cancelled with the reason <FSM_CANCEL_REASON> . Please use this link <NEW_FSM_LINK> to create a new request if needed.",
            "module": "rainmaker-common",
            "locale": "en_IN"
        }
    ]
}

Actions & Role Action Mapping

Add Role-Action mapping for the APIs in MDMS. Following are the required entries. They should be mapped to both CITIZEN and appropriate employee roles.

Action Configuration

{
      "id": {{PLACEHOLDER1}},
      "name": "Create FSM Application",
      "url": "/fsm/v1/_create",
      "displayName": "Apply FSM",
      "orderNumber": 0,
      "enabled": false,
      "serviceCode": "FSM",
      "code": "null",
      "path": ""
    },
    {
      "id":  {{PLACEHOLDER2}},
      "name": "Search FSM Application",
      "url": "/fsm/v1/_search",
      "displayName": "Search  FSM Appliacations",
      "orderNumber": 1,
      "enabled": false,
      "serviceCode": "FSM",
      "code": "null",
      "path": ""
    },
    {
      "id": {{PLACEHOLDER3}},
      "name": "Update FSM Application",
      "url": "/fsm/v1/_update",
      "displayName": "Update FSM",
      "orderNumber": 0,
      "enabled": false,
      "serviceCode": "FSM",
      "code": "null",
      "path": ""
    },
{
      "id": {{PLACEHOLDER4}},
      "name": "FSM Application Charge Payment Search",
      "url": "/collection-services/payments/FSM.TRIP_CHARGES/_search",
      "displayName": "FSM Application Charge Payment Search",
      "orderNumber": 1,
      "parentModule": "",
      "enabled": false,
      "serviceCode": "",
      "code": "null",
      "path": ""
    },
     {
      "id": {{PLACEHOLDER5}},
      "name": "FSM Application Audit Search",
      "url": "/fsm/v1/_audit",
      "displayName": "FSM Application Audit serach",
      "orderNumber": 1,
      "parentModule": "",
      "enabled": false,
      "serviceCode": "",
      "code": "null",
      "path": ""
    },  

Role Action Mapping

[
 {
    "rolecode": "CITIZEN",
    "actionid": "{{PLACEHOLDER1}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_CREATOR_EMP",
    "actionid": "{{PLACEHOLDER1}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "CITIZEN",
    "actionid": "{{PLACEHOLDER2}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_CREATOR_EMP",
    "actionid": "{{PLACEHOLDER2}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_EDITOR_EMP",
    "actionid": "{{PLACEHOLDER2}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_VIEW_EMP",
    "actionid": "{{PLACEHOLDER2}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_ADMIN",
    "actionid": "{{PLACEHOLDER2}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_DSO",
    "actionid": "{{PLACEHOLDER2}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_DRIVER",
    "actionid": "{{PLACEHOLDER2}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_EMP_FSTPO",
    "actionid": "{{PLACEHOLDER2}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_COLLECTOR",
    "actionid": "{{PLACEHOLDER2}}",
    "actioncode": "",
    "tenantId": "pb"
  },
   {
    "rolecode": "FSM_EDITOR_EMP",
    "actionid": "{{PLACEHOLDER3}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_ADMIN",
    "actionid": "{{PLACEHOLDER3}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_DSO",
    "actionid": "{{PLACEHOLDER3}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_DRIVER",
    "actionid": "{{PLACEHOLDER3}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "CITIZEN",
    "actionid": "{{PLACEHOLDER3}}",
    "actioncode": "",
    "tenantId": "pb"
  },
   {
    "rolecode": "FSM_ADMIN",
    "actionid": "{{PLACEHOLDER4}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_DSO",
    "actionid": "{{PLACEHOLDER4}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_DRIVER",
    "actionid": "{{PLACEHOLDER4}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_COLLECTOR",
    "actionid": "{{PLACEHOLDER4}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "CITIZEN",
    "actionid": "{{PLACEHOLDER4}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_EDITOR_EMP",
    "actionid": "{{PLACEHOLDER4}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_VIEW_EMP",
    "actionid": "{{PLACEHOLDER4}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "CITIZEN",
    "actionid": "{{PLACEHOLDER5}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_CREATOR_EMP",
    "actionid": "{{PLACEHOLDER5}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_EDITOR_EMP",
    "actionid": "{{PLACEHOLDER5}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_VIEW_EMP",
    "actionid": "{{PLACEHOLDER5}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_ADMIN",
    "actionid": "{{PLACEHOLDER5}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_DSO",
    "actionid": "{{PLACEHOLDER5}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_DRIVER",
    "actionid": "{{PLACEHOLDER5}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_EMP_FSTPO",
    "actionid": "{{PLACEHOLDER5}}",
    "actioncode": "",
    "tenantId": "pb"
  },
  {
    "rolecode": "FSM_COLLECTOR",
    "actionid": "{{PLACEHOLDER5}}",
    "actioncode": "",
    "tenantId": "pb"
  }
]

Infra Ops Configuration

Configurations that we can manage through values.yml fsm-calculator in infraops repo as follows values.yml for fms-calculator can be found here

Description	name in values.yml	Current Value
id-gen host, to generate the application number	EGOV_IDGEN_HOST	egov-idgen from egov-service-host
Kafka Consumer Group	SPRING_KAFKA_CONSUMER_GROUP_ID	egov-fsm-service
kafka topic to which service push data to save new fsm application	PERSISTER_SAVE_FSM_TOPIC	save-fsm-application
kafka topic to which service push data to save workflow status	PERSISTER_UPDATE_FSM_WORKFLOW_TOPIC	update-fsm-workflow-application
kafka topic to which service push data to update the existing fsm application	PERSISTER_UPDATE_FSM_TOPIC	update-fsm-application
mdms service host	EGOV_MDMS_HOST	egov-mdms-service from egov-service-host
billing-service host	EGOV_BILLINGSERVICE_HOST	billing-service from egov-service-host
fsm-calculator service host	EGOV_FSM_CALCULATOR_HOST	fsm-calculator from egov-service-host
workflow v2 service host	WORKFLOW_CONTEXT_PATH	egov-workflow-v2 from egov-service-host
ui host, to return send the url of new application in sms notification	EGOV_UI_APP_HOST	egov-services-fqdn-name from egov-service-host
vendor service host, to get DSO details	EGOV_VENDOR_HOST	vendor from egov-service-host
Vehicle service host, to get vehicle details and manage vehicleTrip	EGOV_VEHICLE_HOST	vehicle from egov-service-host
Collection service host, to get the payment details	EGOV_COLLECTION_SERVICE_HOST	collection-services from egov-service-host
localization service host, to get the locale data	EGOV_LOCALIZATION_HOST	egov-localization from egov-service-host
user service host, to get the locale data	EGOV_USER_HOST	egov-user from egov-service-host
pdf service host, to get the locale data	EGOV_PDF_HOST	pdf-service from egov-service-host
url shortening service host, to get the short url for the long once	EGOV_URL_SHORTNER_HOST	egov-url-shortening from egov-service-host

Sample values.yml

 - name: EGOV_IDGEN_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: egov-idgen
  - name: EGOV_MDMS_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: egov-mdms-service
  - name: EGOV_URL_SHORTNER_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: egov-url-shortening
  - name: EGOV_PDF_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: pdf-service
  - name: EGOV_USER_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: egov-user
  - name: EGOV_LOCATION_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: egov-location
  - name: EGOV_LOCALIZATION_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: egov-localization
  - name: EGOV_BILLINGSERVICE_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: billing-service
  - name: EGOV_COLLECTION_SERVICE_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: collection-services
  - name: EGOV_FSM_CALCULATOR_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: fsm-calculator
  - name: EGOV_VEHICLE_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: vehicle
  - name: EGOV_VENDOR_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: vendor
  - name: EGOV_UI_APP_HOST
    valueFrom:
      configMapKeyRef:
        name: egov-config
        key: egov-services-fqdn-name
  - name: WORKFLOW_CONTEXT_PATH
    valueFrom:
      configMapKeyRef:
        name: egov-service-host
        key: egov-workflow-v2
  - name: WORKFLOW_TRANSITION_PATH
    value: "egov-workflow-v2/egov-wf/process/_transition"
  - name: EGOV_IDGEN_FSM_APPLICATIONNUM_FORMAT
    value: "[CITY.CODE]-FSM-[cy:yyyy-MM-dd]-[SEQ_EGOV_FSM]"
  - name: SPRING_KAFKA_CONSUMER_GROUP_ID
    value: egov-fsm-service
  - name: PERSISTER_SAVE_FSM_TOPIC
    value: save-fsm-application
  - name: PERSISTER_UPDATE_FSM_TOPIC
    value: update-fsm-application
  - name: PERSISTER_UPDATE_FSM_WORKFLOW_TOPIC
    value: update-fsm-workflow-application

Users

User	Role	Description	How to create
FSM Creator	FSM_CREATOR_EMP	Can create FSM Application on behalf of Citizen	Through HRMS with role
FSM Editor	FSM_EDITOR_EMP	Can edit the application created by citizen for demand generation Assing/ Re-Assign DSO Complete the Application	Through HRMS with role
FSM Admin	FSM_ADMIN	Can cancel the application at any stage of workflow	Through HRMS with role
DSO	FSM_DSO	can accept/Reject the assigned Application can complete the FSM Application	Through vendor service, use the create DSO Request from postman Collection
FSTP Operator	FSM_EMP_FSTPO	Can mark the vehicle Trip as disposed. Not FSM Service User	Through HRMS with role
Collector	FSM_COLLECTOR	Can collect the payment amount for application based on demand	Through HRMS with role

• User with userType employee and role FSM_CREATOR_EMP role,

Integration

Integration Scope

FSM can be integrated with any ULB or system which wants to track FSM application. The organisations can customise the workflow depending on the product requirements**.**

Integration Benefits

• Easy tracking and resolution FSM Application

• Configurable workflow according to client requirement

Steps to Integration

1. Citizen/ULB Employee can file Application request using the /fsm/v1/_create

2. Organisation or System can search the FSM Applications using /fsm/v1/_searchendpoint

3. Once the Application is filed the organisation or system can call /fsm/v1/_update endpoint to move the application further in workflow until it gets resolved

Interaction Diagram

TBD

Reference Docs

Doc Links

Title	Link
Workflow Technical Document	Workflow Service
User Technical Document	User Service
MDMS Technical Document	NEEDS TO BE UPDATED
IDGen Technical Document	NEEDS TO BE UPDATED
Localization Technical Document	NEEDS TO BE UPDATED
Persister Technical Document	NEEDS TO BE UPDATED
SMS Notification Technical Document	NEEDS TO BE UPDATED
HRMS Technical Document	NEEDS TO BE UPDATED
API Contract	FSM API Contract
Postman Collection	FSM Postman Collection

API List

Title	Link
/fsm/v1/_create	https://www.getpostman.com/collections/8b9eb951a810486f41a4
/fsm/v1/_update	https://www.getpostman.com/collections/8b9eb951a810486f41a4
/fsm/v1/_search	https://www.getpostman.com/collections/8b9eb951a810486f41a4
/fsm/v1/_audit	https://www.getpostman.com/collections/8b9eb951a810486f41a4

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