Employee User Manual
This section illustrates the steps for different employee user roles at the ULB level
Document Verifier (DV)
DV is responsible for verifying the supporting documents uploaded by the property applicants or the counter employee on behalf of the applicants.
The DV can
Send Back Applications
DV sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.
To send back applications to the counter employee, navigate to the Inbox page. Search for the application you want to verify by entering any of the search parameters. Click on the Take Action button available at the bottom of the page. Click on the Send Back To Citizen option.
Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose File button to upload any files or images in context and then click on the Send Back To Citizen button.
The application is assigned back to the selected assignee for verification of documents and at the same time, the citizen is allowed to edit the application to update the missing details.
Reject Applications
Property applications are rejected if the supporting documents uploaded by the applicant fails to comply with the property regulatory requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
Verify and Forward
The DV verifies and forwards the property applications to the Field Inspector if the DV finds all information and documents provided by the applicant correct.
To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Assignee Name from the list of available employees for subsequent processing.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Upload Files to upload any supporting documents for the application. Click on the Verify and Forward button.
The property application is assigned to the selected assignee for subsequent processing.
Field Inspector (FI)
FI is responsible for inspecting and verifying the field details of the property in the application.
The FI can
Send Back To Citizen
FI sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.
To send applications back to the citizen navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back to Citizen button. Enter any Comments stating why the application is sent back.
Click on the Choose Files button to upload any files or images in context to the application. Click on the Send Back to Citizen button.
The system displays a success acknowledgement message stating that the application is sent back to the initiator.
Send Back
The FI can send back the PT application to the DV if there is any mistake or lapses in the document verification process.
To send back applications to the DV navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back button.
Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose Files button to upload any files or images in context. Click on the Send Back button.
The application is assigned back to the selected assignee for verification of documents.
Reject Applications
Property tax applications are rejected if the supporting documents uploaded by the applicant fails to comply with the license requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Upload Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
Verify and Forward
The FI verifies and forwards the property applications to the Approver if the information and documents provided by the applicant are correct.
To verify and forward the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Verify and Forward button. Select the relevant Approver name from the list of available employees for subsequent processing.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Choose Files to upload any supporting documents for the application. Click on the Forward button.
The property application is assigned to the selected assignee for subsequent processing.
Approver
The Approver is responsible for the final approval of the PT application.
The Approver can
Send Back To Citizen
The Approver can send back the property applications to the citizen if there is any mistake or lapses in the application.
To send back applications to the citizen navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back To Citizen button.
Select the Counter Employee name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose Files button to upload any files or images in context. Click on the Send Back To Citizen button.
The application is assigned back to the citizen for verification of the application.
Send Back
The Approver can send back the property applications to the FI or DV if there is any mistake or lapses in the document verification process.
To send back applications to the DV or FI navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Send Back button.
Select the Field Inspector Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose Files button to upload any files or images in context. Click on the Send Back button.
The application is assigned back to the selected assignee for verification of the application.
Reject Applications
Property applications are rejected if the supporting documents uploaded by the applicant fails to comply with the regulatory requirements or the details provided in the form are incorrect.
To reject applications navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on Reject.
Enter your Comments to state the reason for rejection. Click on the Choose Files button to upload any supporting documents to validate the rejection. Click on the Reject button.
The applicant will receive a rejection notification on his mobile number or email address.
Approve Applications
The Approver signs off the PT application once the information and documents provided by the applicant are found correct.
To approve the application navigate to the Home page. Search for the application you want to verify by entering any of the search parameters. Click on Application No. to open the application. Scroll down the form to review the filled in details.
Click on the Take Action button available at the bottom of the page. Click on the Approve button.
Enter any additional information in the Comments field in context to the application for the assignee’s knowledge. Click on Choose Files to upload any supporting documents for the application. Click on the Approve button.
The property application is approved.
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