Citizen User Manual
Learn how to add new property, assess or transfer property and pay property tax
Citizens and CE
Citizens represent individuals, communities, or business entities who are the system end-users. The PT module allows property owners to register their property details online. These details are then used for various property-related transactions.
The citizen can also approach the Counter Employee (CE) to register new property, assess property or pay property tax.
The Citizen or CE role can -
Update Mobile Number & Alternate Mobile Number
Register New Property
Log in to the system. Click on Create Property option on the home page. This displays the Required Documents list. Note the list of documents that are valid for address, identity, registration, usage, special category, and occupancy proofs.
Click on Next to move on to the next screen. Answer Yes or No to the question Is this a Residential Property? Click on the Next button.
Select the relevant option on the screen to indicate the Type of Property.
Select the correct option to indicate the Number Of Floors and the Number of Basements.
Enter the Ground Floor Details like the Plot Size (sq yd) and Built Up Area (sq yd).
Select the correct option to answer the question Is this floor Self-Occupied?
Select Yes or No to answer if any part of this floor is unoccupied?
Provide the Pin Property Location on the map if you are at the building location while submitting the application for registration. You can Skip and Continue if you are not at the location.
Enter the Pincode of the area in response to the question Do you know the pincode? Click on Skip and Continue option if you do not know the pincode. Select the relevant City and the Locality from the drop-down list in the Provide Property Address screen to pinpoint the location of the property.
Enter the Street Name, Door/House No. of the property in the Provide Property Address screen. Enter a suitable Landmark detail in the Provide Landmark screen to identify the property location.
Choose the applicable Document Type as a declaration of the document you want to upload as Proof of Address. Click on the Choose File button to attach the scanned copy of the selected document. Select the applicable option in the Provide Ownership Details screen to indicate the ownership type of the property.
Enter details like Name, Gender, Mobile Number, Guardian and Relationship with the guardian in the Owner Details screen.
Select the applicable option in the Special owner category screen to indicate if the owner belongs to a specific category. Enter the Owner's Address. Check the Same As Property Address box if the correspondence address of the owner is the same as the property address. The property address is auto-populated as the owner's address.
Select the applicable Document Type that you want to upload as Proof of identity. Click on Choose File button to attach and upload a scanned copy of the selected document. Review your application details before submitting it. In case of any changes to the submitted details click on the Change button adjacent to the filled-in details.
Check mark the declaration box and then click on the Submit button. A success message is displayed along with the application no. and unique property ID. Click on the Download Acknowledgement Form button to download a copy of the acknowledgement.
Search & Pay
Citizens access the citizen portal via the ULB portal and land on the home page displayed below. Click on the Search and Pay option on the property tax panel to search for a property and pay the property tax dues. Note: Users can search and pay the property taxes even without logging in to the application.
Enter the Owner Mobile Number or Unique Property ID or Existing Property ID to search for listed properties. Click on the Search button to fetch the list of the filtered properties. Click on the View Detail button to see the tax details of the selected property and proceed with payment.
Verify the tax details displayed on the screen. Select Full Amount to pay full tax amount. Else, select Custom Amount option to make partial payment. Enter the Amount you are going to pay. Click on Proceed To Pay.
Select Payment Method as appropriate and then click on Pay.
Payment transaction is completed by payment gateway.
According to the response received from payment gateway success/failure message is displayed with the option to download the payment receipt.
View & Pay Bills
Log in into the system to land on the home page and click on My Bills. All bills pending for payment are displayed.
Click on View Detail to see the tax details for the selected bill and then click on Proceed To Pay. It redirects users to the payment gateway page. Navigation from here is the same as detailed in Search and Pay.
View Registered Properties
Login into the system to land on the home page and choose My Properties. It will display all the properties owned by logged in citizens.
Click on View Detail to view the complete detail of the property. It will display the property detail.
View Applications
Login into the system to land on the home page and choose My Applications. It will list all the applications applied so far related to property tax service.
Click on the Track to view the application details and its current status.
Update Property
Login into the system to land on the home page and choose My Properties. It will display properties owned by the logged in citizen.
Click on View Detail to see the detail of property currently available in municipal record. Click on UPDATE PROPERTY to initiate an application to update the property details.
From here onward the navigation is the same as creating a new property application.
Transfer Property Ownership
A property can be transferred from person to person or from organization to organization or from organization to person or vice versa due any of the reasons like sale, gift, will, succession etc. Whenever such transfers hannen the transferee is required to get it done in the municipal record. To apply for transfer of property ownership.
Login into the system to land on the home page and choose Transfer Property Ownership/ Mutation. It will take you to the search property screen. Search a property by entering the correct search parameters and search will display your desired property.
Click on TRANSFER OWNERSHIP and it will show the page with a list of documents which are needed to apply for it. Keep the document scanned before proceeding next.
Next, it will display the transferor detail.
Next, enter transferee details. Ownership Detail - Choose the correct one from the options displayed on the screen. Owner Detail Name - Enter the name of the person to whom the property is transferred. Gender - Gender of the person to whom the property is transferred. Mobile Number - Mobile number of the person to whom property is transferred. Guardian - Guardian name of the person to whom property is transferred. Relationship - Relationship with the guardian.
Next, provide the information on. Special owner category - Choose the correct one from the options displayed on the screen. Owner’s Address - Enter the correspondence address of the person to whom property is transferred, else check the checkbox if it is the same as property address.
Next, provide the information on. Proof of identity Document Type - Choose the name of the document to be provided as identity proof. Choose File - Attach the scanned copy of the document chosen above. Is mutation pending in court? Yes/ No If Yes - Detail of court case
Next, provide the information on. Is property or part of property under the state/central government acquisition? Yes/ No If Yes - Detail of government acquisition. Reason for the property transfer - Choose the correct one from the options displayed in the drop down.
Next, provide the information on. Property market value - Enter the market value of property.
Next, provide the information on. Registration document details Registration document no. - Enter the registration document no. Registration document value - Enter the registration document value. Registration document date - Enter the registration document date. Remarks - Enter the additional remarks if any.
Next, provide the information on. Registration document detail Document Type - Choose the correct document name from the options provided. Choose File - Attach the scanned copy of the document chosen above. Proof of address Document Type - Choose the correct document name from the options provided. Choose File - Attach the scanned copy of the document chosen above.
Next, the application gets submitted and a success message is displayed along with an option to download the acknowledgement form.
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