Citizen Complaint Resolution User Manual
An illustrative guide to using the PGR module
An illustrative guide to using the PGR module
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The Public Grievance Redressal or the PGR is a standardized solution offering on the DIGIT platform to register and redress citizen grievances. It provides a transparent and trackable mechanism to solve public grievances by inducing responsive administration. PGR enables citizens to file complaints using various channels and helps municipal employees resolve them promptly.
Tip: Click on the links on the flow diagram below to access the docs for the specified action.
This section guides you through the details of using the PGR module for each role. Click on the relevant role below to learn more about how to use the PGR system.