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The Re-Open button will only be available for 5 days after the department employee resolves and closes the complaint. The number of days can vary depending on the State or ULBs. The citizen or CSR will not be able to reopen complaints once this period is over.
To reopen the complaint navigate to the Complaints > My Complaints menu option.
Click on the closed complaint that you want to reopen.
Scroll down to the Complaint Timeline section. Click on the Re-Open button on the timeline.
Select the appropriate reason for reopening the complaint.
Click on the camera icon to upload any photos related to the complaint.
Enter any additional information in the Provide Additional Details section. Click on the Reopen Complaint button once done.
The notification along with the complaint number is sent to your registered mobile number. You can track the complaint status using a mobile or web app. Click on the Go back to the home page button to navigate back to the home page
