Water & Sewerage Connections Employee User Manual

Counter Employee (CE)

The Counter Employee (CE) represents the ULB employee responsible for assisting the citizens with water and sewerage connection-related activities. The W&S module provides the CE with the scope to submit applications for new connections on behalf of the citizens or collect payment for the citizen bills at the counter.

The CE can -

1. Apply for new connections

2. Search applications/connections

3. Add meter readings

4. Activate new connections

5. Pay water or sewerage bills

6. Add rebate or penalty to bills

7. Modify connection details

Employee Home Page

The home page below is displayed once the employee logs onto the system.

Employee Inbox

Click on the Inbox menu to access the employee inbox.

The top feature menus are displayed on the left side. The filter panel on the left bottom displays the search filters.

1. Assigned to Me - The only applications assigned to the logged-in user are displayed on the right side window.

2. Assigned to All - It is default selected and hence the applications assigned to anyone are displayed on the right side window.

3. Locality - It filters the application based on the locality selected and then displays the result on the right side window.

4. Application Type - It filters the application based on the application type selected and then displays the result on the right side window.

5. Application Status - It appears only when the application type filter is selected and filters the application based on the application status selected and then displays the result on the right side window.

The search parameters are displayed on the top right. This allows users to search the application by Application Number, Consumer Number, and Consumer’s/ Applicant’s Mobile Number.

The window on the bottom right side provides the list of applications based on the default settings or applied filters and search parameters.