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The W&S module enables CEs to make any changes to the existing water or sewerage connection details in a few simple steps. Such changes may reflect any updates in property details or connection details.
To modify connection details -
Search for the specific connection using applicable search parameters. Click on the Consumer Number link to open the connection details page.
Scroll down the page and click on the Take Action button. Click on Modify Connection.
The system does not allow employees to modify connection details in 2 cases
If there are any pending dues for the connection - the owner has to settle the pending dues before making any modifications to the connection details.
If there is already any other modification application pending for approval - the owner can raise another modification request only once the previous application is approved.
The Modify Connection application form contains 4 sections. The Property Details panel displays the existing property details linked to the connection. Click on the Search Property button to replace the existing property details with another property. Select the applicable Property ID. The change request for property details will be forwarded to the Approver for final approval.
Click on the Modify Property button to make any changes to the existing property. This action is integrated with the Property Tax module. So, whatever changes or edits are requested for the listed property will go through the Edit Property workflow for verification and final approval from the Property Tax department.
Click on the Next Step button to move to the Additional Details section.
Change the Connection Details as required on this page. Users can modify the existing Connection Type, Number of Taps, Water Source, Water Sub Source, and applicable Pipe Size details. Change the Activation Details if required. Enter new meter details in the Meter ID and Meter Installation Date fields.
Enter the Modification Effective From date. The requested changes will be reflected on the selected date. Click on the Next Step button to upload supporting documents for the requested changes.
Select the applicable Documents and then click on Upload Files to attach the selected documents to the application.
Click on the Next Step button to move to the Summary page of the application. Scroll down the page to review the modification requests. The existing connection details are available below the requested changes for easy reference.
Click on the Submit button to process the modification requests. The application is sent to the Approver for final approval.
