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The employee user can send the application back to the citizen for any corrections or if any vital document has not been uploaded.
To send the application back to the citizen -
Enter the Application No. or any other search parameter to search for the application. Click on the Application No. link to open the application. Scroll down the application page to review the filled-in details.
Click on the View File button to open the documents uploaded in the application. Click on the Take Action button at the bottom of the application page once the review is complete. Click on the Send Back to Citizen button if the documents do not meet the application requirements or if any document is missing.
State the reasons for sending the application back to the citizen in the Comments section. Click on the Upload Files button to upload any supporting documents. Click on the Send Back button.
The application is placed back in the Citizen queue for required edits.
