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DV sends back the applications to the citizens if some vital information is missing in the application or there is a mistake in the information provided.
To send back applications to the counter employee, navigate to the Inbox page. Search for the application you want to verify by entering any of the search parameters. Click on the Take Action button available at the bottom of the page. Click on the Send Back To Citizen option.
Select the Assignee Name who will be responsible for verifying the application. Enter any Comments stating why the application is sent back. Click on the Choose File button to upload any files or images in context and then click on the Send Back To Citizen button.
The application is assigned back to the selected assignee for verification of documents and at the same time, the citizen is allowed to edit the application to update the missing details.
