KPIs: Pendancy, Citizen Feedback & SLA Changes
New properties added for property tax module
Overview
This page provides the DevOps details for new properties added to the property tax module. Follow the steps given in the section below to add the new properties to the module.
Steps
Step 1: Add the following properties in the PT index: pt-national-dashboard:
"PT":{"transactions":"array::number","todaysTotalApplications":"number","todaysClosedApplications":"number","assessments":"number","assessedProperties":"array::number","propertiesRegistered":"array::number","todaysCollection":"array::number","propertyTax":"array::number","cess":"array::number","rebate":"array::number","penalty":"array::number","interest":"array::number","noOfPropertiesPaidToday":"number","todaysApplicationsWithinSLA":"number","todaysMovedApplications":"array::number"}Here “todaysApplicationsWithinSLA": "number", "todaysMovedApplications": "array::number" need to be added. Click here for the reference link.
Note: For other modules, the property “todaysClosedApplications” may be missing. Make sure to add that as well.
Step 2: Add the groupby mapping for todaysMovedApplications i.e. applicationStatus "PT":{"financialYear", "usageCategory", "applicationStatus"}. Add the one marked in red. Click here for the reference link.
Definitions
todaysApplicationsWithinSLA: It denotes the number of applications that have been closed/ have completed the workflow today.
todaysMovedApplications: It is an array of application statuses moved today.
todaysMovedApplicationsForApplicationStatus: It represents the number of applications(total count) that have been moved today for a particular application status.
applicationStatus: It is a string value that contains the current status of the application. Eg: ”applicationStatus” : “APPROVED“
Citizen-Feedback-National-Dashboard - Changes
Step 1: Add module-index-mapping for the citizen-feedback-national-dashboard index in both places given below.
Step 2: Add module-fields-mapping
Step 3: Add master-module-fields-mapping
Step 3: Add groupby mapping for Channel
"CF":{"channel"}
Index changes
Pt-national-dashboard: Update pt-national-dashboard index mapping so as to add 2 new properties: todaysApplicationsWithinSLA, todaysMovedApplicationsForApplicationStatus
PUT pt-national-dashboard/_mapping/nss
{
"properties" : {
"applicationStatus" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"assessedPropertiesForUsageCategory" : {
"type" : "long"
},
"assessments" : {
"type" : "long"
},
"avgTaxCollectedPerProperty" : {
"type" : "long"
},
"cessForUsageCategory" : {
"type" : "long"
},
"createdBy" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"createdTime" : {
"type" : "long"
},
"date" : {
"type" : "date",
"format" : "dd-MM-yyyy HH:mm:ss||dd-MM-yyyy||epoch_millis||dd-MM-yyyy'T'HH:mm:ss.SSSZ"
},
"financialYear" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"interestForUsageCategory" : {
"type" : "long"
},
"lastModifiedBy" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"lastModifiedTime" : {
"type" : "long"
},
"module" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"noOfPropertiesPaidToday" : {
"type" : "long"
},
"nonTaxCollections" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"penaltyForUsageCategory" : {
"type" : "long"
},
"propertiesRegisteredForFinancialYear" : {
"type" : "long"
},
"propertyTaxForUsageCategory" : {
"type" : "long"
},
"rebateForUsageCategory" : {
"type" : "long"
},
"region" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"state" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"taxCollections" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"todaysApplicationsWithinSLA" : {
"type" : "long"
},
"todaysClosedApplications" : {
"type" : "long"
},
"todaysCollectionForNonTaxCollections" : {
"type" : "long"
},
"todaysCollectionForTaxCollections" : {
"type" : "long"
},
"todaysCollectionForUsageCategory" : {
"type" : "long"
},
"todaysMovedApplications" : {
"type" : "long"
},
"todaysMovedApplicationsForApplicationStatus" : {
"type" : "long"
},
"todaysTotalApplications" : {
"type" : "long"
},
"totalApplicationsPaidTheTax" : {
"type" : "long"
},
"transactionsForUsageCategory" : {
"type" : "long"
},
"ulb" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"usageCategory" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
},
"ward" : {
"type" : "text",
"fields" : {
"keyword" : {
"type" : "keyword",
"ignore_above" : 256
}
}
}
}
}Ingest API -
Port-forward national dashboard ingest service and hit the below curl.
This should result in the ingestion of data for the date provided in the request body.
curl --location 'http://localhost:8081/national-dashboard/metric/_ingest' \
--header 'Content-Type: application/json' \
--data '{
"RequestInfo": {
"apiId": "asset-services",
"ver": null,
"ts": null,
"action": null,
"did": null,
"key": null,
"msgId": "search with from and to values",
"authToken": "f5f22a04-ba52-4616-9e13-734bce63a15c",
"userInfo": {
"id": 11227,
"uuid": "151cb3c7-3713-4e15-b9a1-3babd6d5e5a9",
"userName": "UATPTSU",
"name": "PT Super User",
"mobileNumber": "8990877667",
"emailId": "",
"locale": null,
"type": "EMPLOYEE",
"roles": [
{
"name": "NDA SYSTEM",
"code": "NDA_SYSTEM",
"tenantId": "pg.citya"
},
{
"name": "PT Counter Employee",
"code": "PT_CEMP",
"tenantId": "pg.citya"
},
{
"name": "Property Approver",
"code": "PROPERTY_APPROVER",
"tenantId": "pg.citya"
},
{
"name": "PT Doc Verifier",
"code": "PT_DOC_VERIFIER",
"tenantId": "pg.citya"
},
{
"name": "Property Tax Receipt Cancellator",
"code": "CR_PT",
"tenantId": "pg.citya"
},
{
"name": "PT Counter Approver",
"code": "PT_APPROVER",
"tenantId": "pg.citya"
},
{
"name": "PT Field Inspector",
"code": "PT_FIELD_INSPECTOR",
"tenantId": "pg.citya"
},
{
"name": "Property Verifier",
"code": "PROPERTY_VERIFIER",
"tenantId": "pg.citya"
}
],
"active": true,
"tenantId": "pg.citya",
"permanentCity": null
}
},
"Data": [
{
"date": "03-04-2023",
"module": "PT",
"ward": "Block 1",
"ulb": "pb.amritsar",
"region": "Amritsar-MC",
"state": "Punjab",
"metrics": {
"assessments": 29,
"todaysTotalApplications": 62,
"todaysClosedApplications": 21,
"noOfPropertiesPaidToday": 10,
"todaysApplicationsWithinSLA" : 12,
"propertiesRegistered": [
{
"groupBy": "financialYear",
"buckets": [
{
"name": "2018-19",
"value": 12
},
{
"name": "2019-20",
"value": 18
},
{
"name": "2020-21",
"value": 21
},
{
"name": "2021-22",
"value": 43
},
{
"name": "2022-23",
"value": 64
}
]
}
],
"assessedProperties": [
{
"groupBy": "usageCategory",
"buckets": [
{
"name": "RESIDENTIAL",
"value": 21
},
{
"name": "COMMERCIAL",
"value": 11
},
{
"name": "INDUSTRIAL",
"value": 13
}
]
}
],
"transactions": [
{
"groupBy": "usageCategory",
"buckets": [
{
"name": "RESIDENTIAL",
"value": 19
},
{
"name": "COMMERCIAL",
"value": 13
},
{
"name": "INDUSTRIAL",
"value": 13
}
]
}
],
"todaysCollection": [
{
"groupBy": "usageCategory",
"buckets": [
{
"name": "RESIDENTIAL",
"value": 16000
},
{
"name": "COMMERCIAL",
"value": 22500
},
{
"name": "INDUSTRIAL",
"value": 26000
}
]
}
],
"todaysMovedApplications": [
{
"groupBy": "applicationStatus",
"buckets": [
{
"name": "APPROVED",
"value": 21
},
{
"name": "CORRECTIONPENDING",
"value": 12
},
{
"name": "DOCVERIFIED",
"value": 5
},
{
"name": "FIELDVERIFIED",
"value": 2
},
{
"name": "OPEN",
"value": 11
},
{
"name": "PAID",
"value": 3
},
{
"name": "REJECTED",
"value": 2
},
{
"name": "INITIATED",
"value": 6
}
]
}
],
"propertyTax": [
{
"groupBy": "usageCategory",
"buckets": [
{
"name": "RESIDENTIAL",
"value": 1200
},
{
"name": "COMMERCIAL",
"value": 2100
},
{
"name": "INDUSTRIAL",
"value": 100
}
]
}
],
"cess": [
{
"groupBy": "usageCategory",
"buckets": [
{
"name": "RESIDENTIAL",
"value": 1300
},
{
"name": "COMMERCIAL",
"value": 1900
},
{
"name": "INDUSTRIAL",
"value": 1000
}
]
}
],
"rebate": [
{
"groupBy": "usageCategory",
"buckets": [
{
"name": "RESIDENTIAL",
"value": -500
},
{
"name": "COMMERCIAL",
"value": -1200
},
{
"name": "INDUSTRIAL",
"value": -900
}
]
}
],
"penalty": [
{
"groupBy": "usageCategory",
"buckets": [
{
"name": "RESIDENTIAL",
"value": 1300
},
{
"name": "COMMERCIAL",
"value": 1500
},
{
"name": "INDUSTRIAL",
"value": 1500
}
]
}
],
"interest": [
{
"groupBy": "usageCategory",
"buckets": [
{
"name": "RESIDENTIAL",
"value": 1900
},
{
"name": "COMMERCIAL",
"value": 1800
},
{
"name": "INDUSTRIAL",
"value": 600
}
]
}
]
}
}
]
}'Citizen-feedback-national-dashboard
A new national dashboard index for citizen feedback is created.
PUT citizen-feedback-national-dashboard
{}
PUT citizen-feedback-national-dashboard/_mapping/nss
{
"properties": {
"ulb": {
"type": "text",
"fields": {
"keyword": {
"type": "keyword",
"ignore_above": 256
}
}
},
"state": {
"type": "text",
"fields": {
"keyword": {
"type": "keyword",
"ignore_above": 256
}
}
},
"ward": {
"type": "text",
"fields": {
"keyword": {
"type": "keyword",
"ignore_above": 256
}
}
},
"region": {
"type": "text",
"fields": {
"keyword": {
"type": "keyword",
"ignore_above": 256
}
}
},
"module":{
"type": "text",
"fields": {
"keyword": {
"type": "keyword",
"ignore_above": 256
}
}
},
"serviceType":{
"type": "text",
"fields": {
"keyword": {
"type": "keyword",
"ignore_above": 256
}
}
},
"serviceModule":{
"type": "text",
"fields": {
"keyword": {
"type": "keyword",
"ignore_above": 256
}
}
},
"channel": {
"type": "text",
"fields": {
"keyword": {
"type": "keyword",
"ignore_above": 256
}
}
},
"todaysNoOfCitizenResponsesForChannel": {
"type": "long"
},
"todaysAverageCitizenRating": {
"type": "long"
},
"date": {
"type": "date",
"format": "dd-MM-yyyy HH:mm:ss||dd-MM-yyyy||epoch_millis||dd-MM-yyyy'T'HH:mm:ss.SSSZ"
}
}
}
Refer to the document National Dashboard Ingest Service to set up ingest API for Citizen Feedback National Dashboard Index.
Ingest API -
Port-forward national dashboard ingest service and hit the below curl.
This should result in the ingestion of data for the date provided in the request body.
curl --location 'http://localhost:8081/national-dashboard/metric/_ingest' \
--header 'Content-Type: application/json' \
--data '{
"RequestInfo": {
"apiId": "asset-services",
"ver": null,
"ts": null,
"action": null,
"did": null,
"key": null,
"msgId": "search with from and to values",
"authToken": "641ab660-3057-4593-b68b-95ea2ac6f653",
"userInfo": {
"id": 11227,
"uuid": "151cb3c7-3713-4e15-b9a1-3babd6d5e5a9",
"userName": "UATPTSU",
"name": "PT Super User",
"mobileNumber": "8990877667",
"emailId": "",
"locale": null,
"type": "EMPLOYEE",
"roles": [
{
"name": "NDA SYSTEM",
"code": "NDA_SYSTEM",
"tenantId": "pg.citya"
},
{
"name": "PT Counter Employee",
"code": "PT_CEMP",
"tenantId": "pg.citya"
},
{
"name": "Property Approver",
"code": "PROPERTY_APPROVER",
"tenantId": "pg.citya"
},
{
"name": "PT Doc Verifier",
"code": "PT_DOC_VERIFIER",
"tenantId": "pg.citya"
},
{
"name": "Property Tax Receipt Cancellator",
"code": "CR_PT",
"tenantId": "pg.citya"
},
{
"name": "PT Counter Approver",
"code": "PT_APPROVER",
"tenantId": "pg.citya"
},
{
"name": "PT Field Inspector",
"code": "PT_FIELD_INSPECTOR",
"tenantId": "pg.citya"
},
{
"name": "Property Verifier",
"code": "PROPERTY_VERIFIER",
"tenantId": "pg.citya"
}
],
"active": true,
"tenantId": "pg.citya",
"permanentCity": null
}
},
"Data": [
{
"date": "01-04-2023",
"module": "CF",
"ward": "Block 1",
"ulb": "pb.amritsar",
"region": "Amritsar-MC",
"state": "Punjab",
"metrics": {
"serviceModule":"PT",
"serviceType": "PT_CREATE",
"todaysNoOfCitizenResponses": [
{
"groupBy": "channel",
"buckets": [
{
"name": "ONLINE",
"value": 12
},
{
"name": "COUNTER",
"value": 5
}
]
}
],
"todaysAverageCitizenRating": 4.5
}
}
]
}'Configuration Details
ChartApiConfigs.json: MasterChart Add the following configs.
"nssPtSlaAchieved": {
"chartName": "NATIONAL_DSS_PT_SLA_ACHIEVED",
"queries": [
{
"module": "PT",
"requestQueryMap": "{\"state\" : \"state.keyword\",\"ulb\" : \"ulb.keyword\",\"ward\" : \"ward.keyword\"}",
"dateRefField": "date",
"indexName": "pt-national-dashboard",
"aggrQuery": "{\"aggs\":{\"AGGR\":{\"filter\":{\"bool\":{\"must\":[{\"term\":{\"applicationStatus.keyword\":\"APPROVED\"}}]}},\"aggs\":{\"stateApplicationsWithinSla\":{\"terms\":{\"field\":\"state.keyword\"},\"aggs\":{\"intermediateAggrULB\":{\"terms\":{\"field\":\"ulb.keyword\"},\"aggs\":{\"intermediateAggrWard\":{\"terms\":{\"field\":\"ward.keyword\"},\"aggs\":{\"days\":{\"terms\":{\"field\":\"date\"},\"aggs\":{\"applicationsSubmittedWithInSla\":{\"avg\":{\"field\":\"todaysApplicationsWithinSLA\"}}}},\"wardapplications\":{\"sum_bucket\":{\"buckets_path\":\"days.applicationsSubmittedWithInSla\"}}}},\"ulbApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrWard.wardapplications\"}}}},\"stateApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrULB.ulbApplications\"}}}},\"Total_Applications_Within_SLA\":{\"sum_bucket\":{\"buckets_path\":\"stateApplicationsWithinSla.stateApplications\"}},\"stateMovedApplications\":{\"terms\":{\"field\":\"state.keyword\"},\"aggs\":{\"intermediateAggrULB\":{\"terms\":{\"field\":\"ulb.keyword\"},\"aggs\":{\"intermediateAggrWard\":{\"terms\":{\"field\":\"ward.keyword\"},\"aggs\":{\"days\":{\"terms\":{\"field\":\"date\"},\"aggs\":{\"totalMovedApplications\":{\"avg\":{\"field\":\"todaysMovedApplicationsForApplicationStatus\"}}}},\"wardapplications\":{\"sum_bucket\":{\"buckets_path\":\"days.totalMovedApplications\"}}}},\"ulbApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrWard.wardapplications\"}}}},\"stateApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrULB.ulbApplications\"}}}},\"Total_Moved_Applications\":{\"sum_bucket\":{\"buckets_path\":\"stateMovedApplications.stateApplications\"}}}}}}"
}
],
"chartType": "metric",
"valueType": "percentage",
"drillChart": "none",
"documentType": "nss",
"action": "percentage",
"isRoundOff": true,
"aggregationPaths": [
"Total_Applications_Within_SLA",
"Total_Moved_Applications"
],
"insight": {
"chartResponseMap" : "nssPtSlaAchieved",
"action" : "differenceOfNumbers",
"upwardIndicator" : "positive",
"downwardIndicator" : "negative",
"textMessage" : "$indicator$value% than last $insightInterval",
"colorCode" : "#228B22",
"insightInterval" : "year",
"isRoundOff": true
},
"_comment": " "
},
"nssPtPendancy": {
"chartName": "NATIONAL_DSS_PT_PENDANCY",
"queries": [
{
"module": "PT",
"requestQueryMap": "{\"state\" : \"state.keyword\",\"ulb\" : \"ulb.keyword\",\"ward\" : \"ward.keyword\"}",
"dateRefField": "date",
"indexName": "pt-national-dashboard",
"aggrQuery": "{\"aggs\":{\"all_matching_docs\":{\"filters\":{\"filters\":{\"all\":{\"match_all\":{}}}},\"aggs\":{\"stateClosedApplications\":{\"terms\":{\"field\":\"state.keyword\"},\"aggs\":{\"intermediateAggrULB\":{\"terms\":{\"field\":\"ulb.keyword\"},\"aggs\":{\"intermediateAggrWard\":{\"terms\":{\"field\":\"ward.keyword\"},\"aggs\":{\"days\":{\"terms\":{\"field\":\"date\"},\"aggs\":{\"applications\":{\"avg\":{\"field\":\"todaysClosedApplications\"}}}},\"wardapplications\":{\"sum_bucket\":{\"buckets_path\":\"days.applications\"}}}},\"ulbApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrWard.wardapplications\"}}}},\"stateApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrULB.ulbApplications\"}}}},\"Total_Closed_Applications\":{\"sum_bucket\":{\"buckets_path\":\"stateClosedApplications.stateApplications\"}},\"stateTotalApplications\":{\"terms\":{\"field\":\"state.keyword\"},\"aggs\":{\"intermediateAggrULB\":{\"terms\":{\"field\":\"ulb.keyword\"},\"aggs\":{\"intermediateAggrWard\":{\"terms\":{\"field\":\"ward.keyword\"},\"aggs\":{\"days\":{\"terms\":{\"field\":\"date\"},\"aggs\":{\"applications\":{\"avg\":{\"field\":\"todaysTotalApplications\"}}}},\"wardapplications\":{\"sum_bucket\":{\"buckets_path\":\"days.applications\"}}}},\"ulbApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrWard.wardapplications\"}}}},\"stateApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrULB.ulbApplications\"}}}},\"Total_Applications\":{\"sum_bucket\":{\"buckets_path\":\"stateTotalApplications.stateApplications\"}},\"Applications_Pending\":{\"bucket_script\":{\"buckets_path\":{\"total\":\"Total_Applications\",\"closed\":\"Total_Closed_Applications\"},\"script\":\"(params.total - params.closed) \"}}}}}}"
}
],
"chartType": "metric",
"valueType": "percentage",
"drillChart": "none",
"documentType": "nss",
"action": "percentage",
"isRoundOff": true,
"aggregationPaths": [
"Applications_Pending",
"Total_Applications"
],
"insight": {
"chartResponseMap" : "nssPtPendancy",
"action" : "differenceOfNumbers",
"upwardIndicator" : "positive",
"downwardIndicator" : "negative",
"textMessage" : "$indicator$value% than last $insightInterval",
"colorCode" : "#228B22",
"insightInterval" : "year",
"isRoundOff": true
},
"_comment": " "
},
"nssOverviewPendancy": {
"chartName": "NATIONAL_DSS_OVERVIEW_PENDANCY",
"queries": [
{
"module": "PT",
"requestQueryMap": "{\"state\" : \"state.keyword\",\"ulb\" : \"ulb.keyword\",\"ward\" : \"ward.keyword\"}",
"dateRefField": "date",
"indexName": "pt-national-dashboard",
"aggrQuery": "{\"aggs\":{\"all_matching_docs\":{\"filters\":{\"filters\":{\"all\":{\"match_all\":{}}}},\"aggs\":{\"stateClosedApplications\":{\"terms\":{\"field\":\"state.keyword\"},\"aggs\":{\"intermediateAggrULB\":{\"terms\":{\"field\":\"ulb.keyword\"},\"aggs\":{\"intermediateAggrWard\":{\"terms\":{\"field\":\"ward.keyword\"},\"aggs\":{\"days\":{\"terms\":{\"field\":\"date\"},\"aggs\":{\"applications\":{\"avg\":{\"field\":\"todaysClosedApplications\"}}}},\"wardapplications\":{\"sum_bucket\":{\"buckets_path\":\"days.applications\"}}}},\"ulbApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrWard.wardapplications\"}}}},\"stateApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrULB.ulbApplications\"}}}},\"Total_Closed_Applications\":{\"sum_bucket\":{\"buckets_path\":\"stateClosedApplications.stateApplications\"}},\"stateTotalApplications\":{\"terms\":{\"field\":\"state.keyword\"},\"aggs\":{\"intermediateAggrULB\":{\"terms\":{\"field\":\"ulb.keyword\"},\"aggs\":{\"intermediateAggrWard\":{\"terms\":{\"field\":\"ward.keyword\"},\"aggs\":{\"days\":{\"terms\":{\"field\":\"date\"},\"aggs\":{\"applications\":{\"avg\":{\"field\":\"todaysTotalApplications\"}}}},\"wardapplications\":{\"sum_bucket\":{\"buckets_path\":\"days.applications\"}}}},\"ulbApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrWard.wardapplications\"}}}},\"stateApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrULB.ulbApplications\"}}}},\"Total_Applications\":{\"sum_bucket\":{\"buckets_path\":\"stateTotalApplications.stateApplications\"}},\"Applications_Pending\":{\"bucket_script\":{\"buckets_path\":{\"total\":\"Total_Applications\",\"closed\":\"Total_Closed_Applications\"},\"script\":\"(params.total - params.closed) \"}}}}}}"
},
{
"module": "TL",
"requestQueryMap": "{\"state\" : \"state.keyword\",\"ulb\" : \"ulb.keyword\",\"ward\" : \"ward.keyword\"}",
"dateRefField": "date",
"indexName": "tl-national-dashboard",
"aggrQuery": "{\"aggs\":{\"all_matching_docs\":{\"filters\":{\"filters\":{\"all\":{\"match_all\":{}}}},\"aggs\":{\"stateClosedApplications\":{\"terms\":{\"field\":\"state.keyword\"},\"aggs\":{\"intermediateAggrULB\":{\"terms\":{\"field\":\"ulb.keyword\"},\"aggs\":{\"intermediateAggrWard\":{\"terms\":{\"field\":\"ward.keyword\"},\"aggs\":{\"days\":{\"terms\":{\"field\":\"date\"},\"aggs\":{\"applications\":{\"avg\":{\"field\":\"todaysClosedApplications\"}}}},\"wardapplications\":{\"sum_bucket\":{\"buckets_path\":\"days.applications\"}}}},\"ulbApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrWard.wardapplications\"}}}},\"stateApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrULB.ulbApplications\"}}}},\"Total_Closed_Applications\":{\"sum_bucket\":{\"buckets_path\":\"stateClosedApplications.stateApplications\"}},\"stateTotalApplications\":{\"terms\":{\"field\":\"state.keyword\"},\"aggs\":{\"intermediateAggrULB\":{\"terms\":{\"field\":\"ulb.keyword\"},\"aggs\":{\"intermediateAggrWard\":{\"terms\":{\"field\":\"ward.keyword\"},\"aggs\":{\"days\":{\"terms\":{\"field\":\"date\"},\"aggs\":{\"applications\":{\"avg\":{\"field\":\"todaysApplications\"}}}},\"wardapplications\":{\"sum_bucket\":{\"buckets_path\":\"days.applications\"}}}},\"ulbApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrWard.wardapplications\"}}}},\"stateApplications\":{\"sum_bucket\":{\"buckets_path\":\"intermediateAggrULB.ulbApplications\"}}}},\"Total_Applications\":{\"sum_bucket\":{\"buckets_path\":\"stateTotalApplications.stateApplications\"}},\"Applications_Pending\":{\"bucket_script\":{\"buckets_path\":{\"total\":\"Total_Applications\",\"closed\":\"Total_Closed_Applications\"},\"script\":\"(params.total - params.closed) \"}}}}}}"
}
],
"chartType": "metric",
"valueType": "percentage",
"drillChart": "none",
"documentType": "nss",
"action": "percentage",
"isRoundOff": true,
"aggregationPaths": [
"Applications_Pending",
"Total_Applications"
],
"insight": {
"chartResponseMap" : "nssOverviewPendancy",
"action" : "differenceOfNumbers",
"upwardIndicator" : "positive",
"downwardIndicator" : "negative",
"textMessage" : "$indicator$value% than last $insightInterval",
"colorCode" : "#228B22",
"insightInterval" : "year",
"isRoundOff": true
},
"_comment": " "
},
"nssPtCitizenFeedbackScore": {
"chartName": "NATIONAL_DSS_PT_CITIZEN_FEEDBACK_SCORE",
"queries": [
{
"module": "CF",
"requestQueryMap": "{\"state\" : \"state.keyword\",\"ulb\" : \"ulb.keyword\",\"ward\" : \"ward.keyword\"}",
"dateRefField": "date",
"indexName": "citizen-feedback-national-dashboard",
"aggrQuery": "{\"aggs\":{\"AGGR\":{\"filter\":{\"bool\":{\"must\":[{\"term\":{\"serviceModule.keyword\":\"PT\"}}]}},\"aggs\":{\"Total Feedback Score\":{\"sum\":{\"script\":{\"lang\":\"painless\",\"inline\":\"doc['todaysAverageCitizenRating'].value * doc['todaysNoOfCitizenResponsesForChannel'].value\"}}},\"Total Number of Responses\":{\"sum\":{\"field\":\"todaysNoOfCitizenResponsesForChannel\"}}}}}}"
}
],
"chartType": "metric",
"valueType": "number",
"drillChart": "none",
"documentType": "nss",
"action": "division",
"isRoundOff": true,
"aggregationPaths": [
"Total Feedback Score",
"Total Number of Responses"
],
"insight": {
"chartResponseMap" : "nssPtCitizenFeedbackScore",
"action" : "differenceOfNumbers",
"upwardIndicator" : "positive",
"downwardIndicator" : "negative",
"textMessage" : "$indicator$value% than last $insightInterval",
"colorCode" : "#228B22",
"insightInterval" : "year",
"isRoundOff": true
},
"_comment": " "
},
"nssOverviewCitizenFeedbackScore": {
"chartName": "NATIONAL_DSS_OVERVIEW_CITIZEN_FEEDBACK_SCORE",
"queries": [
{
"module": "CF",
"requestQueryMap": "{\"state\" : \"state.keyword\",\"ulb\" : \"ulb.keyword\",\"ward\" : \"ward.keyword\"}",
"dateRefField": "date",
"indexName": "citizen-feedback-national-dashboard",
"aggrQuery": "{\"aggs\":{\"AGGR\":{\"filter\":{\"bool\":{\"must\":[{\"term\":{\"serviceModule.keyword\":\"PT\"}}]}},\"aggs\":{\"Total Feedback Score\":{\"sum\":{\"script\":{\"lang\":\"painless\",\"inline\":\"doc['todaysAverageCitizenRating'].value * doc['todaysNoOfCitizenResponsesForChannel'].value\"}}},\"Total Number of Responses\":{\"sum\":{\"field\":\"todaysNoOfCitizenResponsesForChannel\"}}}}}}"
}
],
"chartType": "metric",
"valueType": "number",
"drillChart": "none",
"documentType": "nss",
"action": "division",
"isRoundOff": true,
"aggregationPaths": [
"Total Feedback Score",
"Total Number of Responses"
],
"insight": {
"chartResponseMap" : "nssOverviewCitizenFeedbackScore",
"action" : "differenceOfNumbers",
"upwardIndicator" : "positive",
"downwardIndicator" : "negative",
"textMessage" : "$indicator$value% than last $insightInterval",
"colorCode" : "#228B22",
"insightInterval" : "year",
"isRoundOff": true
},
"_comment": " "
},
"nssPtCitizenServiceDeliveryIndex": {
"chartName": "NATIONAL_DSS_PT_CITIZEN_SERVICE_DELIVERY_INDEX",
"queries": [
{
"module": "PT",
"requestQueryMap": "{\"state\" : \"state.keyword\",\"ulb\" : \"ulb.keyword\",\"ward\" : \"ward.keyword\"}",
"dateRefField": "date",
"indexName": "pt-national-dashboard",
"aggrQuery": "{\"aggs\": {\"all_matching_docs\": {\"filters\": {\"filters\": {\"all\": {\"match_all\": {}}}},\"aggs\": {\"state\":{\"terms\": {\"field\": \"state.keyword\",\"size\": 10000},\"aggs\": {\"ulb\": {\"terms\": {\"field\": \"ulb.keyword\",\"size\": 10000},\"aggs\": {\"ward\": {\"terms\": {\"field\": \"ward.keyword\",\"size\": 10000},\"aggs\": {\"SlaintermediateAggr\": {\"terms\": {\"field\": \"date\",\"size\": 10000},\"aggs\": {\"applicationsSubmittedWithInSla\": {\"avg\": {\"field\": \"todaysApplicationsWithinSLA\"}}}},\"Total_Applications_Within_SLA\": {\"sum_bucket\": {\"buckets_path\": \"SlaintermediateAggr.applicationsSubmittedWithInSla\"}},\"app\": {\"filter\": {\"bool\": {\"must\":[{\"match\":{\"applicationStatus.keyword\" : \"APPROVED\"}}]}},\"aggs\": {\"totalapplication\": {\"sum\": {\"field\": \"todaysMovedApplicationsForApplicationStatus\"}}}},\"aggregatedsla\": {\"bucket_script\": {\"buckets_path\": {\"total\": \"app.totalapplication\",\"withinsla\": \"Total_Applications_Within_SLA\"},\"script\": \"((params.withinsla / params.total) * 100)*0.5\"}}}}}}}}}}}}"
},
{
"module": "CF",
"requestQueryMap": "{\"state\" : \"state.keyword\",\"ulb\" : \"ulb.keyword\",\"ward\" : \"ward.keyword\"}",
"dateRefField": "date",
"indexName": "citizen-feedback-national-dashboard",
"aggrQuery": "{\"aggs\":{\"AGGR\":{\"filter\":{\"bool\": {\"must\": [{\"term\": {\"serviceModule.keyword\": \"PT\"}}]}},\"aggs\": {\"all_matching_docs\": {\"filters\": {\"filters\": {\"all\": {\"match_all\": {}}}},\"aggs\": {\"state\": {\"terms\": {\"field\": \"state.keyword\",\"size\": 10000},\"aggs\": {\"ulb\": {\"terms\": {\"field\": \"ulb.keyword\",\"size\": 10000},\"aggs\": {\"ward\": {\"terms\": {\"field\": \"ward.keyword\",\"size\": 10000},\"aggs\": {\"TotalFeedbackScore\": {\"sum\": {\"script\": {\"lang\": \"painless\",\"inline\": \"doc['todaysAverageCitizenRating'].value * doc['todaysNoOfCitizenResponsesForChannel'].value\"}}},\"TotalNumberofResponses\": {\"sum\": {\"field\": \"todaysNoOfCitizenResponsesForChannel\"}},\"avgfeedback\": {\"bucket_script\": {\"buckets_path\": {\"response\": \"TotalNumberofResponses\",\"feedbak\": \"TotalFeedbackScore\"},\"script\": \"((params.response / params.feedbak) * 100)*0.5\"}}}}}}}}}}}}}}"
}
],
"chartType": "metric",
"valueType": "number",
"drillChart": "none",
"documentType": "nss",
"action": "",
"isRoundOff": true,
"aggregationPaths": [
"aggregatedsla",
"avgfeedback"
],
"insight": {
"chartResponseMap" : "nssPtCitizenServiceDeliveryIndex",
"action" : "differenceOfNumbers",
"upwardIndicator" : "positive",
"downwardIndicator" : "negative",
"textMessage" : "$indicator$value% than last $insightInterval",
"colorCode" : "#228B22",
"insightInterval" : "year",
"isRoundOff": true
},
"_comment": " "
}MasterDashboardConfig.json
Landing Page
Overview Page
PT National Dashboard
Configure KPIs For Other Modules - Steps
Find the details below on how to configure the following KPIs in other modules -
SLA KPI - 2 Properties to be added in individual module national dashboard indexes as explained above -
todaysApplicationsWithinSLA
todaysMovedApplicationsForApplicationStatus
Pendancy KPI - Property already present for the Property Tax module, but would be added for other modules if not present as explained above.
todaysClosedApplications
Citizen Feedback Score and Citizen Delivery Index KPI - The Citizen Feedback National Dashboard Index added above for Property Tax will handle data for other modules as well.
To present data for other modules Citizen Feedback service linked here should be integrated with your individual modules.
Adapter Level Changes Required for the above KPIs - {Link to Adapter Doc}
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