Property Tax System Employee User Manual

This section illustrates the steps for different employee user roles at the ULB level

Counter Employee (CE)

The citizen can approach the Counter Employee (CE) to register new properties, update property details, apply for title transfer or pay property tax.

The CE can

• Search Properties

• Collect property tax

• View property details

• Payment history

• Register property

• Edit property

• Assess property

• Transfer property ownership

• Edit application

• Reopen application

Document Verifier (DV)

DV is responsible for verifying the supporting documents uploaded by the property applicants or the counter-employee on behalf of the applicants.

The DV can

• Send back applications​

• Reject applications​

• ​Verify and forward applications​​

Field Inspector (FI)

FI is responsible for inspecting and verifying the field details of the property in the application.

The FI can

• ​Send applications back to citizens​

• ​Send back​

• ​Reject applications​

• ​Verify and forward applications​​

Approver

The Approver is responsible for the final approval of the PT application.

The Approver can

• ​Send applications back to citizen

• Send back applications​

• ​Reject applications​

• ​Approve applications​