FME - Resolve Complaints

Once the complaints are actioned on, the FME marks the issue as resolved. The complaint is closed subsequently.

To mark the complaint resolved, Search for the complaint using the complaint number. Or, the list of complaints assigned to the LME is available on the panel - click on the specific complaint

Click on the Take Action button and then click on Resolve. Enter any comments and upload files as evidence as required.

Click on the Resolved button to close the complaint. The complaint timeline is updated to Resolved. A notification is also sent to the citizen stating that the complaint is resolved.

The system will display an acknowledgement message. Click on the Go To Home button to navigate back to the home page.