Citizen Complaint Resolution System
Citizen Complaint Resolution System module simplifies the public grievance management process
About Citizen Complaint Resolution System
DIGIT Citizen Complaint Resolution System is a web and mobile-enabled system designed to register and resolve public grievances. The seamless interface enables citizens to submit their grievances anytime and from anywhere. The complaints are routed to the concerned municipal departments and employees who work towards resolving the issues within a specified time limit. This digitized and easily configurable platform facilitates speedy and efficient resolution of civic complaints while providing the local urban bodies with an intuitive system that categorizes issues and helps them to initiate corrective actions, without any delay.
Click on the link below to download the public grievance redressal module brochure.
Key Features
Efficient public grievance redressal mechanism
Simple user registration and login system
Simplified complaint and sub-complaint selection options
GIS location mapping
Easy complaint status tracking options
Interactive dashboards
Auto-escalations and SLAs
Section Overview
This section contains all docs and information required to understand the Citizen Complaint Resolution System module, its key features, functional scope, and configuration details. Click on the links below to learn more about deploying, configuring, customizing, and using the PGR module.
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