Birth & Death Citizen User Manual
Illustrative guide to using the citizen portal
Citizens
Citizens represent individuals or communities who are the system end-users. The birth & death module provides the citizens with the scope to download certificates of birth & death registrations. The citizen can -
Download Birth & Death Certificates
Login to the portal using a registered mobile number and the OTP.
Click on the Birth or Death card on the home page as required.
Click on the Download Certificates card.
Enter the mandatory fields like Date of Birth, Gender, and City. To find any specific application, use the filters in the advanced search option screen. Click Search Registry after entering the required filters.
The search results are populated based on the fields that you entered. Click on the Pay and Download button in the Action column of the search result.
Accept the declaration by ticking the check box. Click on PROCEED.
Review the Payment Information on the next screen. Click on MAKE PAYMENT.
Proceed to make the payment through the payment gateway. After the payment is completed, a success message is displayed on the screen. Click on the Download button on the top right corner and then click on Download Certificate. Click on the Print button to print the certificate.
Clicking on the Download button redirects to the Search Receipts screen. Select Birth Certificate from the drop-down in the Service Category field and click on SEARCH. The list of payment receipts linked to the selected service category is displayed.
View Application Details
Click on the Birth or Death card on the home screen. Click on the My Requests card.
All applications are listed on the screen. Click on the DOWNLOAD CERTIFICATE option to download the certificate. Click on the GET RECEIPT option to download the receipts.
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