W&S Citizen User Manual
Learn how to apply for new water or sewerage connections, pay bills
Citizens represent individuals, groups or communities using the W&S module online to manage their water and sewerage connections. The W&S module allows citizens to apply for new connections, pay bills online, and view past payments and connection and application details.
The DIGIT citizen portal lists all citizen-centric services as well as the Information and Updates from the ULBs. Click on the View All button on the card to view the list of available citizen services.
The citizens can -
Search & Pay
Search and Pay service enables the citizen to pay the water and sewerage charges dues without login into the account.
Users can search for the water or sewerage connections either using the Consumer Number or the Door Number. Select the applicable option as either
I know my Consumer Number; or
I want to search using connection details
To search by Consumer Number enter at least one of the following parameters:
Consumer Mobile Number
Consumer Number
Old Consumer Number
Property ID
To search using connection details, enter at least one of the following parameters:
Door Number
Consumer’s Name
The search result shows the list of connections filtered based on the entered search parameters. Click on the View Details and Pay button to proceed further. This displays the connection details and the Payment options.
This button is visible only when there is any amount due for the specific connection.
View Application Details
Citizens can view their applications to find status details, pending fees to be paid, or any other notifications linked to the application.
To view applications - Click on the My Applications option in the W&S service list. Click on the View Details button for the desired application to fetch the details.
Pay Application Fees
The fee estimate section provides the amount details for applications where payment is pending. The Fee Details displays the amount breakup.
Click on the Make Payment button at the bottom of the application. The Pay option is enabled once the application is in Pending for Payment status.
Edit Application
The applications that are sent back to citizens for any correction or for the documents to be attached become open for editing at the citizen's end. Applicants have to login into the Citizen Portal to edit the application.
Go to My Applications and scroll down to view the desired application. An application sent back to the citizen for correction will have the option to edit the application.
Click on the Submit button once the required edits are done. This will display the success acknowledgement page. Click on the Print Water Application option to download and print the application.
View Connection Details
Citizens can view their water or sewerage connection details through the portal.
To view the connection details - Click on My Connections service from the WnS service list. The existing connections for the logged-in user are shown as the result.
The Connection Details page displays the service details with the option to view consumption detail, Property Details with the option to View Property details, and Connection Holder’s Details. Scroll down the page to view these details.
View Consumption Details
The W&S module allows citizens to check the meter readings in case they have metered connections.
To check meter readings - Click on My Connections to view the registered connections and then open the connection to see the connection details.
Click on the View Consumption Details button available in the Service Details on the Connection Details page. Scroll down the page to view past readings.
Apply For Disconnection
The owner of a water or sewerage connection can apply for disconnection if the service is no longer in use now or due to any other reason.
To apply for disconnection of a service - Click on My Connections service from WnS service list. The existing connections for the logged-in user are shown as the result.
Click on View Details to view the complete details of the connection. Scroll down to find the connection for which the disconnection application is to be created and click on View Details to see the details and apply for disconnection.
Click on the Apply for Disconnection button.
Fill in the application detail and click on Next to attach the documents.
Upload the required documents and click on Next to proceed.
Verify the details in the Summary page, and edit the application if needed. Click on Submit to submit the application.
The screen displays the option to Download the Acknowledgement Form. Click on Go back to the home page to navigate back to the home page.
View & Pay Bills
The citizen portal allows users to view their existing connection details and pay water or sewerage bills online.
To view and pay bills - Click on the My Bills option from the WnS service list. All the water and sewerage charges related bills are listed here which are due for payment.
Click on View Details and Pay to make the payment. Follow the steps same as given in Search and Pay.
View Payment Details
Citizens can view past bill payment details from their portal.
To view past payment details - Click on the My Payments option on the W&S service list.
The system displays historic payment details. Scroll down to view all. Click on the Download Receipt button to download the payment receipt.
Apply For New Connection
The Apply for New Connection option allows citizens to submit their applications for new water or sewerage connection. Application forms are submitted through the DIGIT Citizen Portal for further processing and approval for new connections by the ULB employees.
To apply click on Apply for new connection option in the WnS service list.
Enter the required parameters in the Search Property page to find the property for which a new connection is to be applied. Click on the Select button to select the
The system displays a page with the information on the documents required to apply for a new connection. Make sure these documents are available before proceeding with the application.
Click on the Next button to move to the application form.
Property Details of the selected property are displayed. Click on View More Details to find additional details. Click on the Change Property option to apply for a different property.
Check the Same as Owner Details box if the connection holder is the same as the property owner. This will auto-fill the owner details in the Connection Holder Details section.
In case the property owner is not the same as the applicant for the connection, enter the Name, Gender, Mobile Number, Guardian Name, Relationship, Address, and Special Category details for the applicant.
Click on the Next button to proceed.
Select the relevant Service Name. Click on the Next button and then enter the Water Connection Details as applicable.
Click on the Next button to proceed.
Attach the required documents. Click on the Next button to proceed.
Review the application details on the Summary page before clicking on the Submit button. Click on the edit icon for the relevant section to make any changes.
The application is submitted and the success page is displayed. Click on the Print Water Application option to download and print the application.
Note: The application is processed by the ULB employees who verify the attached documents and carry out field inspections before the final approval. The citizen is allotted a unique consumer number once the application is processed and approved.
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