Routing Matrix

Introduction

Routing of the grievance is defined as assigning the grievance to the last mile employee from a ULB who has been designated with the responsibility to address it within the stipulated time frame. Assigning a grievance to an employee is role-based.

Data Table

No data is required here to configure the routing matrix. It is simple UI-based user-role mapping in the system.

Procedure

Not applicable.

Checklist

Not applicable.

Attachments

Not applicable.