CSR - File Complaints

To file complaints on behalf of the citizen navigate to the Complaints Inbox and click on the New Complaint option. This will open the complaint form page.

Enter the Citizen Mobile Number and Citizen Name.

Select the Complaint Type and Complaint Sub Type from the drop-down list.

Enter the Pincode, City, Mohalla, and Landmark details to specify the complaint location.

Enter any Additional Details as required to provide more information about the complaint

Click on the File Complaint button.

The system displays the Complaint Registered Successfully message along with the Complaint No.