GRO - Assign Complaints

Grievances filed by citizens are assigned to specific employees who are responsible for acting on and resolving the complaints.

To assign complaints, navigate to the Inbox and search for the complaints waiting to be assigned. Click on a complaint to open and view the complaint details.

To assign the complaint to any employee click on the Take Action button and click on Assign Complaint.

Select an LME who will attend to this complaint. Enter any additional comments or information as required. Upload any files in context to the complaint if required.

Click on the Assign button to assign the complaint.

The complaint is assigned to the selected employee.