GRO - Reject Complaints

In certain cases, the GRO might reject registered complaints. This usually happens when the complaint is beyond the operational scope of the department or the complaint is invalid.

To reject complaints, navigate to the Inbox and search for the complaints waiting to be assigned. Click on a complaint to open and view the complaint details.

Click on the Take Action button and then click on the Reject Complaint option in case the complaint does not look valid or relevant.

Select a reason for rejection and add additional comments if any. Upload files to support the reason for the rejection. Click on the Reject button. The complaint is rejected.