Activate New Connections

Once the application for new water or sewerage connection is approved and the citizen has paid the applicable connection charges, the CE is responsible for activating the new connection.

To activate new connections -

Search for the applications that are Pending for Connection Activation. Click on the Application No. to open the application.

Click on the Take Action button and click on the Edit option to enter connection activation details.

Review the Connection Details and the list of Documents furnished with the application.

Enter the connection details in the Additional Details section of the application.

Enter the Connection Execution Date. The connection will be activated on the specified date. For metered connections, enter the Meter ID, Meter Installation Date, and Initial Meter Reading (KL).

Click on Next Step in the Summary section of the application. Review the application details. Click on the Take Action button and then click on the Activate Connection option.

Enter any Comments for activating the connection. Click on the Activate Connection button.

The connection activation success message is displayed on the screen. A system generates a unique Consumer No. to identify the connection.